Al Diwan Resort
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Historical Traveler Reviews Al Diwan Resort Sharm El-Sheikh
THE TRUTH ABOUT AL DIWAN
Right i have jus come back from eygpt yesterday (4th March) some reviews ive read have had some truth to them and some have been a load of rubbish! i went to al diwan all inclusive for 2 weeks with my boyfriend for our first holiday. You will always get hasseled where ever you go in eygpt because all they want is money Fact but the are lovely people and will try in a nice way by giving you compliments, just dont fall for it to much because they will take you to there shop and try to make you buy things so try not to get sucked in! Any way about the hotel it was cheap yes so what do you expect for what you pay? the people in the hotel cleaners mangers waiters ALL excitment friendly helpfull and allround lovely people, the hotel rooms well what can i say clean very nice and big rooms but i must say need re doing i had doors hanging off cupboards our bloody hot water in the shower never worked for us only when an engineer came out then it would suddenly work, got to be a running joke between us! but not that bad its liveable. and as my boyfriend was ill out there and stayed in the room 24/7 for over a week he didnt mind it 1 bit watching movies on tv. while i would sunbath. hmm what else i would say though u do need quite abit of money if you want to do all the extertions they do get abit pricey, theres also a free shuttle bus everyday that takes you to shakes bay about 10 mins down the road and a free bus ti nama bay 830pm and picks you up at 1130pm so you get a while to shop and if you want to go back early there is millions of taxis everywhere so its not hard getting out of there just becarful they dont rip you off its 40-45 LE to get back to the hotel! OHHH my god how could i forget the food IT WAS HORRIBLE!! first few days we though wow this is yummy then the day after hmm same food day after that same food rice salad some chicken or fish and water soup with a taste of salt! oh and if you hate garlic stick to salad because eveything has galic in it , i think thats why we spend so much money we had dinner out everynight after about 3 days, my boyfriend got very ill with the food but i was fine so it depends on your tummy! overall great country going back this september must say though it will be a different hotel weather beautiful bout 25-30 everyday LOVED IT !! xx
What a wicked hotel loved it!!!!!!!! Essex Boys
Well where shall I start. Ok firstly the staff is very professional and friendly. Always got time for you if you need anything the manager is such a diamond, really nice bloke he is on the ball 100% of the time, always checking every thing is ok. Never been to a hotel where the manager cares so much always got time for a friendly chat think he's name is nagi or miagi he nice man. Ok food what lovely me and my mate Eddie went all inclusive so glad we did they changed the food variety regular. Also quality of food was excellent. Something for everyone's taste. The room was really nice and very clean. Cleaned every day without fail. The hotel is kept to a very very high standard of décor. The staff work very hard to keep it all running well they are all a credit to the manager and he is a credit to the hotel. Go and you will see what I mean. Im going back to sharm in a few months for the diving and I will be booking this hotel no question. Nice little gift shop in the hotel. The owner and son are really nice you need any advise talk to him he is very helpful. Only negative while we was there was all the Russians and polish, they are so rude. luckily met some lovely English people there Jo, Lou, Ian and shaz thank again to everyone at Al Diwan from Glenn & Eddie ROOM 131 see you in a few months!!!!
One of my best holidays
Well what can I say we arrived home yesterday 1st Feb and I am missing it so much already!! I'd book tomorrow to go again! As 2 girls on there own we were abit worried about being hassled but we couldn't have been more wrong. The hotel staff we couldn't fault AT ALL they made us feel welcome and are all very friendly. Specially the manager we used to stay up and drink with him and chat for hours he was lovely and couldn't do enough for us if we ever had a problem he would sort it out asap.(not that we did)the bar staff and waiters were very funny and always making us laugh, specially Hany (behind the bar!) who always played tricks on us (got us every time!!), It was nice to see on the Egyptian night (sat) all the staff get involved with the guests and everyone had such a good time. Could say there could be a bit more entertainment (as had such a good time on the Egyptian night) so would like to see it more often.They run shuttles to Naam bay(certain days) and will order you a cab if you'd like one.(will warn the cabs can drive very fast but if you ask them not to then they won't) Don't get in the car and say schumacher!!!! The beach was nice and all the people down there equally as friendly (specially Mr.Lovely!!) very funny guy!! who looked after us everyday.The restaurant by the jetty did very nice food (umm pizza!) for a very good price. The weather was lovely considering it was there winter!!only saw one cloud the whole time we were there!! if only we had winter like that!! This holiday has made me want to go back to Egypt the sooner the better! and I would love to go back to this hotel. In previous reviews people have moaned about the food I couldn't fault it, it was lovely and no upset stomaches!! I can't beleive the staff were miserable because I didn't see that at all they were always smiling everytime we walked into a room!(it was probably the people that complained that were the moody so and so's!!) Our room was clean and spacious our shower was lovely, actually very powerful and we had loads of hot water!!Room 477!!!!!! Everyone in the shop was lovely and got us anything we wanted, one day my friend was a bit burnt and the boss gave her some of his own weird oil stuff!!!! but it worked! The only one down fall to my whole experience was there were so many bloody polish!!! I found them rude and abrupt not very nice people at all!!!!! oh and when there around you have to push into every que going (ie.shuttle,for food,pool table!!) overall I loved my trip and would definately go back. I'm back and work and all I can think about is how much I'm missing everyone back at the hotel!! ;-( please don't listen to bad reviews go and see it for yourself because for every one thing that is bad there a 3 things that are good!! I loved it every single minute and wouldn't change it for the world!!! I wish I was still there!!!!
I've been there from 30th dec until Yesterday 3rd Jan, it was great, if compared to another 3 stars plus hotels! servie is great and stuff is really great, they are friendly, I advice other people to visit it.
Great hotel with great staff
i stayed in this hotel from xmas day and left on january 1st, with my family - parents, younger sister and friend. we absolutley loved this hotel and all the staff. although we were only there for a week, we felt that the staff were so friendly and couldnt do enough to help you.
our rooms were quite nice too, my friend and i had a twin room which was clean and spacious, and my family had a double room with a conjoined living room with double sofa bed, and a huge balcony. the only thing i could say was a bit of a pain was that their shower didnt have very good water pressure sometimes, but thats hardly a complaint!
the food was okay, but we preferred to eat out because it was so cheap anyway. we felt safe and welcome in sharm el sheikh, in fact when my friend and i went clubbing at night, we felt safer there than we do at home, we were very spolit by bar staff and waiting staff!
over all i would really recommend it, theres loads to do for the whole family and its always very warm, the beaches and water is beautiful. i would really recommend a day trip to cairo if u can get a cheap one, we got one for £100 for return flights, all meals, including lunch on the nile, tour guide, security guard!, entry to attractions and coach travel around cairo.
I wouldn't stay here again.
Date of stay -October 2005
Hotel Al Diwan is in the Sharks Bay area of Sharm, a great little beach is near by that has excellent snorkelling opportunites.
We booked very late and for the date we wanted to go we only had this place as an option. It didn't look too bad in the brochure, better than in reality, the crafty so and so's.. ;-)
Our hotel room was in need of a some serious renovation, it was not very good. The only positive thing I can say about the room is that it was very spacious. Our shower was rubbish, hardly had any water flow and the water that we had was cold!
The food was bland, we booked half board but only used the restaurant (if you can call it that) twice in our whole stay. There were plenty of great places to eat offering great value for money.
The hotel staff were all miserable apart from the security guys and the two young lads that cleaned our room.
The pool area is good, plenty of loungers and a nice size pool.
We didn't stay around for the entertainment at night, we went in to Naama Bay via taxi. We kept the same taxi driver for the duration of our stay, Hussein. He was a fantastic person and I gladly payed him over the odds for a great service.
Egypt is a lovely country, just a shame we couldn't manage to book a better hotel.
Excellent,out of this world!! fandabidozi
just recently returned back from eygpt and i must say i am gutted we had to return back to england. excellent holiday overall so much to do and see and cheap.
the people are very freindly and the hotel staff at diwan are the best [especially the waiters] food was good but not that much variation [but thats because we both are chefs] entertertainment could have been more frequent as nama bay every night gets boring and so does old sharm!! but defenitly go . TIP-- the old market isnt that much cheaper at all than narma ... bartering works well over there, but if i shopped again i would wait until the airport as there is most things at very cheap prices [[except clothing] we are returning back to diwan in 2 weeks we loved it that much!!!! nothing wrong with eygpt except to many polish!!!!!
.......................The BEARS from Leeds
Go here! Go here! Go here! Go here!
We read the less than positive review before we went, and when we arrived we couldn't have been more pleasently surprised! ! For a 3* hotel it was fantasic in terms of value, hospitality and service, literally 5*. The staff really couldn't do enough for us and went out of their way to make us feel welcome and to help in any way they could, especially the hotel manager and Hussain, who runs the hotel shop. They even sent for medicicnes for us, ordered taxis and were always eager to help, give advice and answer any questions we had. We literally became friends with all the staff there, where you ususally expect it to be a little superficial and cheesy, they were all fantastic, we can't complement or thank them enough. We spent time talking to almost all of the staff, and over the 2 weeks we had loads of interesting conversations, and found a much more authentic experience and understanding of Egyptian life than just what you expect to find as a tourist. The hotel is not brand new, and so yes the lights were a little dim & the plug sockets a little loose, but it was still one of the best holidays I have had, and any criticisms were entirely superficial and had absolutely no affect on the enjoyment of our stay. I would go back next week if I could! The food was good value and always enjoyable, and in the evenings there was always a good selection and very pleasant surroundings. The friendly atmosphere was at its best on Saturday night, when the staff and guests all join in the weekly celebrations. They organise entertainment with top notch belly dancers, and other authentic Egyptian dancers/enterainment. The staff and guests all partied together and the evening (both weeks running) was enjoyable to say the least! It was so refreshing to see the staff, and guests, relax and genuinely enjoy themselves together! The hotel has two fairly large pools and so there was always room, you can have scuba lessons, arrange visits and Sharks Bay couldn't be closer.
We liked being a short cab ride away from Nama bay as it was always peacful, and the hotel has a bus to take you to the bay, which takes less than 5mins (you can walk, but it would take at least 30mins, maybe 45 in flip flops!), where there are more restaurants (a really good pizza place near the jetty) and souveneir shops, not to mention fantastic snorkelling, massage,scuba, water sports and a camel ride! Try to fit in a boat trip to Ras Mohammed if you can, a superb day snorkelling at three different sites, with a tasty lunch & drinks included for about £18.
The hotel's bus also made a trip into Nama Bay after dinner, but a taxi will only cost you 40 Egyptian pounds (£4), or 50 including a tip. We spoke to lots of guests at other hotels who seemed wary of taxi drivers, but as 3 girls under 25 & alone we were completely happy, the hotel organised all of our taxis for us and we didn't have any trouble at all.
There's plenty of shops, but have a look around as quite a few have the same goods & prices vary. don't be shy about haggling either, especially if you're buying a few things, they expect it& don't mind as long as keep it polite. There's lots of good &cheap restaurants and a couple of English pubs (ask in any shop in the centre & they'll direct you!) which prooved handy for watching football!
If you're out in the evening ask the taxi to take you to the centre so that you don't have to cross the road, it takes ages! We strongly recommend Little Budda near the Holywood Cafe for brilliant cocktails, good music & hilarious staff, we had a great time there- ask for Memo! He's a hilarious guy with curly hair & he can make you any cocktail you want.
All in all it was exactly what we hoped for, we had a fantastic time, brilliant weather and spent less than we expected to, what more can you ask for!
Disappointing holiday at Al Diwan Hotel
We arrived at the Sharm El Sheikh airport in Egypt, I queued to get our visas and I paid the cost of £10 each, we then proceeded through passport control and had our visas stamped. After collecting our luggage, we walked quite a long way to the transport bus, I chose to carry our cases, as the airport charges for a trolley, minimum £1, but more if they can get it.
Once at the bus a man who insisted on putting our cases onto the bus said "give me money, give me money" so I gave him a pound coin.
Having climbed onto the bus we again checked that it was going to our hotel the Al Diwan, it was at this point that we discovered that we had been directed to the wrong bus. So we disembarked and again collected our cases and proceeded to what we hoped would be the correct bus, again we were asked, "give me money". It was at this point I declined his request, loaded our cases onto the bus myself and we then climbed aboard.
Along the way our representative informed all on board that he would be coming round to collect £12 per person for a visa. When he got to us I showed him the visas we had purchased at the airport and he was quite upset, first of all he wanted me to pay again, I declined. I guess that unwittingly I had spoilt his scam, because I paid £10 each for the visas and he was charging £12.
We arrived at the hotel Al Diwan at 21.20 hrs to find that there was no food left for our supper. On enquiring about our food, we were given the proverbial shoulder shrug. My wife who had been up to this point quite laid back pointed out to the reception staff that our holiday included an evening meal, so they conceded to send some food to our room.
Within fifteen minuets a tray arrived with a couple of bread rolls, ham, cheese and fruit for each of us, it was sufficient to see us through until morning.
The lighting in the room was very dull and we were quite tired, so we just hit the sack. In the light of day we were shocked to find the room was so shabby, with dirty walls, torn bed covers and with very few items working. We found out why the room had been so dull, this was because many of the lights did not work. Also the toilet extraction fan did not work and the showerhead only emitted water out of the centre of the head, similar to a tap instead of a sprinkler. There was no toilet paper or complimentary soaps or shampoos and the hand towels looked quite dirty.
The French doors failed to close properly or lock. The mini bar fridge had not been stocked. In fact we were fairly convinced that the room had not been cleaned from the previous guest and the thought of us sleeping in a dirty bed made us feel sick.
We made our feeling felt to our holiday rep and in fairness he arranged for us to get another room. We changed over to the new room only to find that it was a different room with similar problems. The air conditioner/heater did not work, the sink did not have a plug, on request they brought us a plug, but it was too big so they took it away again. In fact although we requested to have one, the sink still did not have a plug for the whole stay of two weeks.
The showerhead leaked badly from the connecting pipe and it was a shock when we tried to use it as it only emitted cold water from the taps and shower.
Again many lights failed to work, either broken bulbs or bad connections.
The toilet seat was a joy, it was a couple of inches shorter than the toilet bowl and the seat lid fell against your back every time anyone sat on the seat.
The toilet plunger flushing system broke down on three occasions and every time it was repaired, this started a slight water leak at the back of the toilet, resulting in the floor tiles being constantly wet.
All the electrical plug sockets were so loose that any plug just fell out and had to be wedged in by furniture. When I looked behind the cupboard I found the T.V. did not even have a plug, just loose wires pushed into the electrical socket.
The toilet door lock did not work as well as the bolt on the front door, it was incorrectly fitted resulting in another failure.
The towel rack was almost broken in half and had to be replaced before it also broke.
A small mat in the room had not been cleaned for many days or weeks, so my wife asked for the room cleaner to shake it out and she took a broom and proceeded to sweep from under the mat, the amount of dust she removed was shameful. The hotel did not have use of a vacuum cleaner - very old fashioned.
Although the hotel advertised a masseur was based at the hotel, we never saw one, they also advertised an Internet system, but it was broken down during our complete visit.
The hotel staff were very friendly and did repair or replace most things, but I feel that I go on holiday for a rest and to enjoy the sun. I do not think that I should arrange for the hotel to be brought up to a reasonable safe living standard by pointing out any problems. I think this should be completed before anyone takes possession of a room etc.
Even the furniture on the terrace was old, dirty and broken, one of the glass table tops was shattered on the corner leaving it very sharp and pointed, if a child had fallen against it, it would cut open its face. In England with our health and safety rules the hotel would have been closed down and instructed to be brought up to a reasonable standard before being allowed to reopen.
It was sickening that the hotel grounds were infested with flies, inside and out. Especially bad whenever you tried to eat any food, even in the dining room. Just walking around or trying to lie around the pools was very uncomfortable due to the flies and the occasional sickening stench. I found the reason for this stench, when I mentioned it to the receptionist, who asked a member of staff to shut off the watering, the hotel gardens were being watered with sewage water - a good breeding ground for flies. The hotel know they have a problem, because while walking around the grounds, I found a little pump house with five gallon drums labelled in English, they contained an air freshener. Presumably the chemical was pumped or sprayed somewhere to freshen the air.
It was also worrying when we saw an employee walking around the grounds spraying an insecticide, the cloud of chemical blocked out the rooms opposite for several minuets. This poor chap was not even wearing a facemask. The smell of the chemical entered the room and it reminded me a chemical of years ago, D.D.T.
This hotel is supposed to be a three star rating, I have seen better youth hostels than this hotel, if it had been a one star rating I could have understood the level of degradation. It was very tatty and dilapidated. Most cups and saucers were chipped and the spout of the only glass Milk Jug was completely chipped off.
This was our first and I think our last visit to Egypt, we have travelled to many countries both sides of the equator and we have never been so disappointed as on this occasion. So we thought you might like to read of our experience so you can make an informed choice in case you are considering Al Diwan as a holiday hotel. Our holiday company was Odyssey Worldwide and I am also sending them a copy of this report before putting it on the web, I will place any reply from them on the same website as this report.
Just for additional information, a few days before our departure we had an earth tremor measuring 4.4 on the Richter scale according to the local newspaper. Had I known Egypt was subject to earthquakes/tremors, I would have found somewhere else to go to.
I did send a copy of this report to our holiday company Odyssey and in reply they stated that they are investigating my points raised and would respond to me within 28 days.
Unfortunately, I have not received any further correspondence from them.
Fantastic - authentic taste of Egypt!
I have not long come back from Sharm and I can quite honestly say that I fallen in love with Egypt! The Al Diwan Hotel was a great place to stay for my first time in Egypt - it's decoration is very true to authentic egyptian style and it is a nice distance away from the busy town centre, with free bus services running in the evenings into Na'ama bay every half hour there and back. It was quite a way from the Sharks Bay beach, but again, there were free buses running too and from the beach every hour, so it was no problem. However, the jewel in the crowm for the Al Diwan Hotel is most definately it's staff - they couldn't do enough for you and they were so friendly! Also, Hussein and Sayed in the Bazaar were so welcoming and friendly and unlike most traders in Sharm El Sheikh, really were giving you a great deal! My advice to anyone staying in the Al Diwan Hotel is to go and see them first before buying anything in Na'ama bay!
The rooms are something else - they are basic but they are nicely decorated and are very clean - cleaners come in every day to clean the rooms and if you are lucky, some cleaners make swans and other sculptures with towels and put them on your bed! Towels are provided, and you get a coupon for free beach towels, so you will not need to pack as many as you think!
The food provided is the only negative I can think of - it's not particulary suited to the british stomach, but the more european, as this hotel is shared with european tour operators. However, everything provided is hot and there will always be something (usually rice!) that you can eat. The puddings are usually a work of art! (but very nice)
Overall, this hotel is one of the best I have stayed in abroad - it is clean, tidy, authentically decorated and the staff are brilliant! Top Marks!
TripAdvisor Reviews Al Diwan Resort Sharm El-Sheikh
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managing to not see him other than a phone call. Maybe he can get me
They know who I am at the front and
immediately call me Miss Jensan, and are apologetic saying that they
picked up 2 other people and that I was never there, and somehow
trying to make this my fault. I am transferred onto a golf cart and
driven to Villa 20, the whole time having to listen to him and
wishing he would just shut up.