Regency Hotel Miami
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Historical Traveler Reviews Regency Hotel Miami
Decent room, Bad shuttle
I stayed for one night at this hotel because a flight was late. American Airlines comped the stay, but I was in a very bad mood and ready to rest from travelling all day.
Their shuttle service is terrible. It only runs once every 30 minutes. Standing outside the airport I saw several other hotel shuttles go by several times before we saw the small white van that is the hotel's shuttle. There were already two people in the shuttle, and a couple with a small child got on the same time I and my husband did. Then the shuttle stopped again and picked up some flight attendents. There were a total of 15 people in the van: two people were sharing the front seat and a woman sat on someone's lap in the back seat next to us. It was very dangerous and unsafe.
Getting off the shuttle at the hotel, the driver gave the luggage to all the flight attendents first, even though he had a stroller in his hand for the couple with the child. They had to wait to get their stroller. I thought this was very rude.
Aside from that bad experience, the food at the hotel's restraunt was decent. The room was also decent and they were able to give us a king sized bed which was nice. The TV stations such as ABC, NBC, CBS did not come in very well on the TV as there was much static.
I would not recommend someone to stay at this hotel if they want more than a place to sleep for the night.
It is ok
I don't understand what the others tripadvisors expect for a hotel so near the airport and for a reasonable price.
We took 2 rooms and both are clean and comfortable. Thatīs all what we need for sleep one night in Miami.
We didn't have any problem with the transport, we arrived to late in the night: at 1:00 a.m., called to the hotel and the shuttle came for us.
If you need more than that, like a big pool, spend more time in the hotel or something, maybe you should have to go any where else and pay more.
Not good, even when BA have paid for you......
Well we got sent here by BA having been bumped off our flight...so we weren't in the best of moods.
They are in the middle of doing some refurbishing which maybe didn't help.
Having arrived around 9.30pm what food was left in the restaurant (buffet) was pretty unappetising...
This was especially annoying as BA had given us $25/head allowance....!! Told at check in that most people only get about $7 and reckon you would have struggled to spend that!
Rooms are very antiquated and looking tired, but a reasonable size.
Noise from planes is present but not too bad - no surprise really.
Breakfast was ok.
Good point ? Staff were very good. As mentioned we were not happy bunnies and they certainly did all they could to help.
So-So Hotel, Not Worth the Price
We arrived on Saturday at the Airport Regency after 3pm, but the room was not ready, so the front desk person said we had to wait a half hour. If the hotel states that check-in time is at 3pm, then why should I have to wait? The key cards did not work when trying to ride the elevator, and we had to get replacements. I was told that the cardstrips were worn.
The room was clean and cozy. It was a quiet floor. However, the seafood restaurant next door had live music that night starting at around 11pm and continued until 4am. Obviously it kept me awake. This is downtown Miami, so I suppose the hotel could do nothing about this.
I won't stay there again.
It is as bad as everyone says
This hotel was awful, even for $80/night and a free shuttle to the port. They overbooked the shuttle, so we had to take a taxi. Our 7 year old even commented on how dark and dingy the room was. The staff is discourteous. We canceled our return reservation and stayed at the Embassy Suites. Thank goodness we did. Noone should stay here.
Get what you pay for--Really OK hotel
After reading all of the negative reviews...I had to post . The shuttle service was great. My room was SUPER clean. Front desk people were extremely helpful. Nice restaurants in the area. About 15 minutes away from South Beach, if you rent a car...you'll be all set! This hotel is really a bargain! As a matter of fact...I'm staying @ the Regency this May 2005!
Not nice at all
I ended up staying one night at the Airport Regency because of a flight problem... American Airlines gave us a discount voucher for this hotel as we were forced to spend a night in Miami.
Really, really disorganized check-in. None of the smart keys were working, for some unknown reason, so everyone who checked in had to come back down and ask for housekeeping. The room was unattractive, dirty and smelled of some dreadful flowery cleaner. The blanket was an ugly, scratchy, and very old - it was actually uncomfortable, even with a sheet in betwee. I would NOT recommend this place and feel that even the supposedly low $69/night we paid was far outside of the hotel's value.
When we arrived, we checked in, got our room, then went to our room. We were given someone elses room. We walked into someone elses room. Then we went down to the front desk to get a new room. We then enter our new room, the outlets don't work, the carpets are stained, the beds sheets are stained with ink. The bathroom has pubic hair on the floor. Later on we tried watching tv. The tv had no reception. We called orbitz, and called to complain, because the it was just horrible. The called the hotel, the hotel gave us a new room. they gave us the top floor which was is the penthouse floor. The tv worked better, the room was alot cleaner. The hotel is also in the middle of construction, mabey one day is nice. You look at the reception area in the pictures and you say its not that bad. But when you come into most room, it looked bad. the pool is not heated like it stated.
Go somewhere else if you want a clean room
Unfortunately, it wasn't our choice to stay here. Due to American Airlines' (American Eagle) supreme incompetence, we were bumped from our flight and stuck in Miami overnight (another long story I don't wish to relive).
In any case, you would think with the beautiful new marble tile that they were installing in the lobby, that the rest of the hotel was going to be just as wonderful. Not so. The first room we were sent to (rm 512) looked as if the carpets hadn't been cleaned in at least 5 years...maybe 10. No, I am not exaggerating (I have photos if anyone is interested). In addition, the a/c sounded like your own personal airplane in the room, there were holes in the walls where I'm assuming pictures had once hung and some sort of dirt in between the tiles on the ceiling. Wallpaper was starting to roll at the edges and there were some stains on some of the walls. There was a new armoire and headboard, but heaven forbid they clean floors. Someone elses hairs were in the bathroom, and the outdoor balcony had a nice blanket of mold growing in the corner below the a/c unit. The elevator refused to come to the fifth floor unless you got on at a different floor and selected "5" from inside the elevator. The morning we left, we stood for 15 minutes before a service guy happened to show up on our floor and took us down the service elevator. Our second room was only marginally bettert...either that or the fact that the carpet in this room was navy blue, rather than mauve, hid the amount of filth on the floor...in either case, I never walked barefoot...but I recall my sock stepping on a sticky portion of the floor.
I will say that the gentleman manning the desk in the evening (Oscar) was very friendly and helpful...he did his best considering his coworker had injured herself just shortly before our gang of American Airlines bumpees had arrived and she was at the hospital getting helped while he was stuck all alone trying to answer the phone, get us all rooms, and deal with an excruciatingly slow computer operating system. I did not try the restaurant, but was told by a fellow flight bumpee that they only had like 4 items on the menu.
I can also say the shuttle driver was friendly. Basically you have a lot of friendly people working in a poorly maintained hotel. Maybe the fact that they're renovating the lobby means that things will improve eventually, but I don't hold out much hope when someone thinks that renovating the lobby is more important than renovating the rooms that people need to sleep in. Someone needs to get their priorities straight.
My recommendation, give them a few years to get their act together...assuming you're not like us and actually have a choice.
I'll try to add photos here in the next couple days.
Would not do it again....
Bus Driver from Airport was friendly and give us tips on the City the Port of Miami..The Young Lady at the front desk was very nice and helpful .The Restaurant, that was open late, had no food...very limited selection..no hamburgers, no french fries, no salad, no ice for the ice tea???...THEN in the middle of the night all HELL broke loose, guests came in on our floor at 12:00 midnight being very loud, quited down in about a hour ONLY to start up again about 2:30 AM and go on until about 4:00..yelling in the halls, banging, throwing things (or people) against the walls and the phone was out of order???couldn't get the front deesk, couldn't get an outside line, nothing.. Finally about 4:30AM things quited down, phone still didn't work...We did report the incident to the Managers desk in the morning..Got a Sorry about that..and the phones go out often (I thought this was America 2004, and Downtown Miami at that).. OH WELL, WON'T DO THAT AGAIN..There has to be a Hotel in Miami that has Food in the Late Restaurant..Phones that work all night and Guest who arrive late will have some respect for those guests already in their rooms, that might be sleeping at 12:30 to 4:30 AM..that just might be a no brainer..
TripAdvisor Reviews Regency Hotel Miami
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