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Historical Traveler Reviews Hilton Adelaide
Two stays - very different
The hotel is about a ten minute cab ride from the airport and shouldn't cost more than about A$14. The hotel is in a great location, close to both the CBD and restaurant row.
The hotel has large public areas that are very impressive with a selection bars and restaurants. The front desk staff are very knowledgeable about the area and very efficient. For good restaurants leave the hotel by the main entrance turn right and right again - you will be spoiled for choice.
There is a gym on the second floor and a small outdoor pool and sun deck. When we there, February, the pool was in the shade by 3PM. Also beware the tiles around the pool are VERY slippery when wet!
We had two very different experiences at this property. Our first visit we were upgraded to the Executive Floor with access to the Executive Club. The room was a good size, recently decorated and refitted with very expensive looking furniture. The bathroom was large with a walk in shower - beware when you switch the shower on it won't come up out of the shower head you can see, there is a rain shower built into the ceiling. We had booked the Indulgence Package - probably not worth the additional cost unless you have a car as the package does include free parking.
The Executive Club on the 16th floor is quite small for a property of this size and when we there was managed by a very officious young lady who ignored everybody apart from the obvious business types. Lounge closes around 8:30PM, much earlier than other lounges I have visited. Breakfast, served in the lounge had a good selection of hot and cold food and was well serviced.
On our second visit we were not upgraded due to the fact that the hotel was very busy. Our room could not have been more different from our previous stay - the furniture was cheap and badly used and the carpet and general décor were threadbare. The room was very noisy and the antiquated aircon didn't work. I would not chose the Adelaide Hilton if I had only seen this room - definitely not representative of the Hilton Brand.
Stayed for 2 nights this month. Conveniently close to airport by cab (15 mins). Got room for 2 nights for approx 100 UK pounds. An absolute bargain.Room on 8th floor had good views over city to the sea. Staff, from concierge to reception couldn't have been more helpful. The room was standard Hilton and was all that you'd expect. Great eating places around corner to the right in Gouger St. Huge choice and good prices. The city itself seemed a bit quiet in the evening but Rundle Mall etc lively enough during the day. Had a superb trip to Barossa Valley to see the vineyards. Lovely counrtyside. Good base for this city and surrounds.
Hilton loses 5 star rating
The Hotel location is perfect.
The staff in general, are FIVE star.
It's not hard to see why Adelaide Hilton recently lost it's 5 Star rating though, as rooms tended to look tired and decor is in need of attention.
The exterior of the building needs cleaning, even the big blue HILTON sign on the front is coverered with cobwebs... not a pretty sight.
Other than that, expect typical Hilton quality through-out.
I booked my room through wotif and got a very reasonable rate.
We stayed at the Hilton Adelaide in early Dec 2005. It was a great location, nice room, with good view. Staff were very helful. Lots of dining opportunites nearby. The market is also next door. Tram line outside will take you Gleneg (the beach area). We got a great deal online at Expedia.
Fantastic Stay in the Heart of Adelaide
My partner and I where treated a night at the ADE Hilton as a Chrissy present from my employer and his wife. We had a great time the bed was huge and bouncy we enjoyed a lovely room servcie meal for dinner and had a great champange breakfast at the hotel in the morning. I have stayed at other hiltons in Australia and this one up there with the best of them, the tram ti Glenelg Beach is just a stones throw away as is Rundle Mall and numerous places to dine and nightclubs.
They made us feel really welcome
We had a great three days at the Hilton, Adelaide.Check-in(early at 9am)was very eficient, even gave us an upgrade to the Executive Club (an extra $70 per night, but worth it!)
The Concierge were always on hand to help with Tours and Restaurant bookings. Throughout the Hotel, the staff were very eficient, and well trained in their particular job.
I recommend this Hotel to all travellers.
Central and comfy
Central location in the heart of Adelaide. ON Victoria Square, and within walking distance of main sights and transportation.
$20/night parking fee, with no other alternatives outside the hotel.
Modern, redesigned hotel room (we were on floor 5), with quite a comfortable bed and a big fluffy duvet.
Staff was very friendly (both at desk and cleaning staff).
Only problem was shower head was too low in the shower (and I'm 5 feet 4" tall!).
December 2003. We were taking a tour called "the Waltzing Matilda". This was the worst accommodation we had on the tour and we were surprised it was rated a 5 star hotel. It seemed that the room was missing some furniture (I was mistaken as all the rooms were poorly furnished the same way). The bed was very uncomfortable, the mattresses probably hadn't been replaced in twenty years. The room's lighting was very poor. The bathtub drained onto the bathroom floor (it came out of a drain located in the middle of the bathroom). The complimentary in-room coffee/tea only had enough cream for one cup. The assistant manager was polite and tried to rectify what he could but there wasn't much he could do about the hotel's failings.
The positives about this hotel are its location, good buffet breakfast, and its desk staff. Be aware that after 5 p.m. Sunday, everything is closed in this area except restaurants .
Adelaide Hilton Hotel - Shocking place to stay.
This is a rather long one, so I have copied and pasted a copy of my email dated 01.11.04 to staff at the Adelaide Hilton:
Our stay at NIGHT TIME in Adelaide (specifically at the Hilton) was another story.
I won't waste too much time 'complaining' about our stay in the Adelaide Hilton, as it just isn't worth the time or the MONEY I spent on the accomodation there.
Where do I start.
First off, it took TWO days to get a suitable bed for our daughter to sleep in. We'd advised staff of the unacceptable "feet higher than head" very old, dirty and smelly fold-out lounge.
There were numerous bits of rubbish and dust beneath that lounge when we moved it. Not once during our stay was it vacummed.
The amount of accumulated dust on the sweets etc above the bar fridge are was totally unacceptable.
Most days we had to ask the Housekeeping Staff for an extra towel as they'd 'forgotten' that there were three people staying in room 801.
I found the quality of the electrical goods rather lacking, namely the iron (no steam!) and the PLASTIC kettle. Never mind the cheap, poor quality shaky ironing board.
The room had a general dusty, unclean smell about it. This was further evidenced by the filthy carpets when Simone played "Puppy" and crawled around the floor on her hands and knees. Both hands and knees were BLACK when she stood up, from the filth in the carpets. Absolutely disgusting.
We couldn't open the windows because of the cooking smells (cooking fats) coming from the Central Markets.
Have I mentioned the NOISE from the generators, even with the windows closed???
Have I mentioned the noisy airconditioning unit in the room?
Cigarette smoke came into our room at night time on quite a few occasions.
The MOULD in the shower and the ANCIENT, worn shower curtain in the bathroom were something to be remembered and photographed.
So, on our arrival, we were greated with "Please enjoy the extra's on your arrival" (whatever the exact words were) from the Receptionist. Extras? What extras?? The extra work and cleaning we had to go through to get the room up to basic clean standards?? Buying bleach, and other cleaning products to try to clean it up a little bit???? Wasting our holiday time and money doing other people's work?
It's no wonder some of your staff were surprised that we were staying at the Hilton for so long.
Why didn't we say something?? Well, who wants to complain about SO MANY things and yet still have to stay there, considering that I had paid the full amount. Would I have gotten a refund or even partial refund? Where would we have stayed then, considering the Adelaide School Holidays were on and accomodation was hard to come by.
Never mind the Adelaide Power Football team and their memorable stay the the Hilton for the other people who paid good money to STAY there. Of course the 'Footy Royalty' comes first when it comes to service, Hilton staff made sure of that.
Would I stay at the Adelaide Hilton again? No
Would I recommend the Adelaide Hilton? No.
Well, I guess I needn't say much more. This accomodation is not worth the so-called 5 Star rating that it has. And I thank God that I didn't pay the full room price, or did I? I've stayed at other Hilton Hotels and this would have to be by far the worst I've ever seen. It was even lower that some 3-4 star hotels I stayed at up here in Noosa when I was younger. They've long since been demolished.
We are planning on coming down to Adelaide again in April/May 2005 and NO we will not be staying at the Adelaide Hilton. It's just not worth the $$ or the inconvenience and hassle. Definately not of the standard one would expect of an Hilton Hotel. ..............
The Hilton finally responded on 9/12/04 apologising. They also said that since we will be down in Adelaide again in early 2005, to get in touch with them and 'we will see what we can do'. AS IF I would even think about it.
What amazed me most about the whole thing is that it's an HILTON HOTEL - We were stunned.
THE Place to stay in Adelaide
The ONLY place to stay in Adelaide. Rooms are quite large, clean and very comfortable, and the staff could not have been more pleasant. We were on the Executive floor and had access to the Executive Lounge, which is an absolute delight with the most pleasant staff immagineable. Restaurants are wonderful, and very reasonable. The Grange is on the expensive side, but worth every penny.
I have stayed at other hotels in Adelaide on business over the years and have never been so happy with the facilities or services.
TripAdvisor Reviews Hilton Adelaide
Travel Blogs from Adelaide
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