Sheraton Dallas Hotel

Address: 400 Olive St, Dallas, Texas, 75201-4005, United States | 4 star hotel
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This 4 star hotel, located in the Downtown area of Dallas, is near Dallas Museum of Art, Majestic Theater, Cathedral Santuario de Guadalupe, and Bank of America Tower.
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          TravelPod Member ReviewsSheraton Dallas Hotel

          Reviewed by thirsty-boots

          Beautiful and Clean Hotel

          Reviewed Aug 5, 2012
          by (7 reviews) Philadelphia, PA / Vail, Colorado , Cambodia Flag of Cambodia

          The Sheraton Dallas Hotel is a GREAT hotel; it's on the expensive side but you play for the services and amenities. I'm glad I was here for a work conference or I won't be able to afford it.

          I enjoyed using the large gym on the high floor. The pool is clean and well-maintained with an incredible view of the city. The hotel is within walking distance of nearby attractions like the aquarium.

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by czematis

          clean, comfortable, friendly

          Reviewed Jun 13, 2011
          by (3 reviews) Bloomfield Hills, Michigan, United States , United States Flag of United States

          Everything was clean and comfortable. The staff was friendly. Our room key and garage key never really worked well though which was annoying to have to go to the front desk all the time or spend 5 minutes just trying to unlock the door.

          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews Sheraton Dallas Hotel

          Cream of the crop


          I stayed at the Adams Mark 5/13-5/15/2005 and it was wonderful. This the only hotel I have ever stayed that has two queen sized beds in the standard rooms. I had a beautiful view of Dallas and I had a wonderful rate of $139 per night. It has a wonderful restaurant on the 38th floor the Chapparel. It is walking distance to the Dallas Art Museum and Neiman Marcus. The concierge will hand you typed instructions on how to get to the Northpark mall. I had attentive service from the time I first arrived at the hotel. The doorman immediately took my luggage, directed me to the registration desk and arranged for a bellhop. The bellhop immediately got ice for me when I entered the room. This was my second visit to this hotel, the first in 2000 when I was stuck in Dallas because of a tropical depression which grounded all the planes at DFW. I will definately return for a third visit

          Not ready for all the people


          I was there during the Cotton Bowl. It appeared the hotel had no idea what was going on. The lines for checkin were over an hour. Overall, the hotel was very nice and the staff apeared to do their best to handle the crowd. The location is good and there is lots to do in the area.

          A Best Western On Sterroids


          Eh. Not really worth the money. I spent a month at the Adam's Mark on an extended business stay, so I feel I know the hotel very well. It makes a solid first-impression when you walk in, but once you're in the rooms you'll discover that the beds aren't terribly comfortable, the sheets somewhat abrasive, and the plumbing is alarmingly loud. The staff service is hit-or-miss, with some front deskers being extremely friendly while others are simply on the clock.

          It appeared that the the hotel lacked the infrastructre to support its 1800+ rooms when occupancy is high. I witnessed serveral conventions that had the hotel completely booked, and on those nights it could take 10-15 minutes to have a valet return your vechile, and 20-minute waits at the downstairs coffee shop (that does serve Starbucks but inexplicably only had one cash register) were not uncommon. Lastly, myriad glitches occurred during my month-long stay including an inability to make outside calls and some "accidental" check-outs.

          The location is about the best thing about the Adam's Mark. Conveniently downtown. Conveniently close to the West End, Deep Elum, and the Dart station.

          Clean, Nice, and Located Close to Convention Center


          This hotel has no particular charm but it is clean and full serviced. My stay was good.

          Great stay Cotton Bowl weekend - highly recommend!!!


          I had read some of the previous reviews about the Adam's Mark and was a little bit leery of staying there last weekend during my stay before the Cotton Bowl. The hotel was hosting all of the Texas A&M 12th Man Foundation members - thousands of Aggie fans - all at the same time, on New Year's Eve. The hotel was going to be completely full, but I chose to go ahead and book at the hotel because the rate was very competitive and it was close to the game the next morning. By the end of my stay, I was more than pleasantly surprised at how nice everything was.

          We arrived at the hotel and parked in the attached hotel garage. The cost is $12 a day, with in and out privileges, which is very competitive for downtown parking. The elevators did run a little bit slow, but nothing too awful. I then arrived in the lobby to check in and saw a huge line for me to stand in, with probably 25 people in front of me. My first thought was "great, this is going to take a long time". To my surprise, I was in and out of the line in less than five minutes, as the hotel had more than ample staff to take take of every person in line.

          Upon check-in, I was greeted by a very friendly helper who informed me that my request for a newly remodeled room up high with a nice city view had been honored. They had put us on the top floor of one of the towers (the 29th) and had given us an oversized corner room with 2 double beds and a pull-out couch bed, almost like a mini-suite. Our room was very clean and comfortable. My 7 and 4 year old boys were thrilled, and were able to watch the fireworks shoot off over the horizon across the city at midnight.

          The fitness room and indoor pools were great, and the 12th Man function in the large ballroom was specatularly attended to by the Adam's Mark staff, as the food was delicious and kept hot and on hand constantly by the kitchen staff. Finally, the next morning, while my oldest son and I were at the game, my wife was able to catch the DART light rail (located directly in front of the hotel) to ride to Northpark Mall, Dallas' nicest shopping experience.

          Overall, this was an extemely pleasant stay for myself and my family, and I would recommend the Adam's Mark as a hotel of choice for both businesses needing conference facilities or families looking for a weekend get-away.

          Four Days of Inconvenience


          If you had two large conference groups checking in on the same day, wouldn't you make sure you had sufficient staff to handle the process? The Adam's Mark didn't and registration lines were unbelievably long. Add to that the elevator problems, poor maid service, lousy food offerings on the concierge level (including stale candy) and overpriced, watered-down drinks in a bar that closed at midnight and you have a bad hotel experience. The food at our luncheons was horrendous -- rubbery chicken one day and undercooked pork the next. I skipped the third day and opted for the food court across the street. The Godiva chocolates they left as an apology just didn't make up for all the problems.

          I'll avoid this hotel upon my return to Dallas and most likely avoid the chain altogether.

          Alright property


          My husband stayed at this hotel recently for a large convention for four nights. The hotel was nice upon entry. However, the rooms in the south tower were old and needed renovation. In our first room the air conditioner knocked all day and night and the tub was stopped up. We requested for someone to come fix both items and no one came. We requested a new room and were sent to a room (12 floors up) where the air condition was non-functional and there was a big hole in the wall. We then requested to be placed in a different section and (under duress) we were given a room in the North tower. It was like walking into a different hotel. The rooms and bathrooms were lovely with vanities in both.

          Unfortunately we found that the customer service was very poor. The staff was generally unhelpful and often rude.

          Alright Property


          Stayed at the Adam's Mark Dallas for six nights attending a business conference. We took the Super Shuttle from DFW and were greeted by two awesome bellstaff. The front desk was lacking assistance; if you have ever been to this propery, the front desk is down a few steps and in a "sublobby" Well, the line was out to the main lobby and two desk agents checking in this line; poor planning. We arrived at 3pm, the hotel check in time and were told that our rooms would not be together (4 rooms, Doubles). Two rooms were in the center tower and two in the north tower; VERY inconvienent! The food was alright and the meeting facilities were excellent; great A/C!! Alright pool area, extremely small for a 1800 room property. There were areas of improvment but overall, the property was decent and worth a another visit!

          Nice Place


          Hotel was a pleasent surprise overall. The registration desk is hidden from the front door. The natural flow of traffic leads you into the restaurant. But helpfull staff guide you to the registration area. Note to hotel - improved signage would reduce workload on restaurant staff. I originally made a reservation for a week but changed it a few weeks later to 9 days coming in 2 days earlier. I asked for a new confirmation # but was assured the old # was fine. Of course, on check in, there was no record of the requested earlier check in date. The front desk staff was very helpfull and gave me an upgraded room in lieu for the duration of my stay. Room was very spacious with 2 queen beds, desk & chair and easy chair. Room was clean and in good repair. Room prices were high but a good conference discount rate solved that. Hotel staff were courtious and helpful.

          Awful service & serious problems!


          I recently attended a national professional conference at Adam's Mark, Dallas with 3 others. After making reservations, a reduced group rate became available according to email from our organization. I was told the rate was not shown on comp & to bring the email to the hotel. Upon arrival I was informed a manager would get back with me about the reduced group rate. After 3 nights & no contact from the manager, I requested to speak with him/her. I was connected via front desk phone to someone whom I later found out was a desk clerk. Another employee quoted us a somewhat reduced rate & we were satisfied. The next day my friend's BANK account was -$650 due to the hotel's $900 hold on her account!!! Nobody apologized or offered her a free dinner, transportation, etc. due to their error, which took several hours to correct. The reduced rate was not noted & we were again quoted original check-in rate. After waiting over 2 hrs. to speak with a manager & resolve the issue again, he offered to comp one night's stay & reduce our rate. We shook hands & the following morning at check-out there was no record of the entire fiasco!!! After waiting again for a manager to review the issue, we missed our shuttle to the airport. Although he ended up giving us 3 nights free, the aggravation was certainly not worth the trouble!!! The manager at check-out was the only one to apologize for the employees' errors & the inconvenience.

          TripAdvisor Reviews Sheraton Dallas Hotel

          4.00 of 5 stars Excellent

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