Sheraton Dallas Hotel
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Spent a few hours in a town called Grapevine near the Dallas international airport in Texas during our 8 hour layover. We're waiting to board our plane to Frankfurt now which has been delayed yet again (flight from Rio was previously delayed too). Don't worry, not a technical issue. Something about the service staff not being ready. Fuhh! ...
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As we weren't going to the cowboys stadium we had a lie in which was a rare treat. Got up and walked toward the Sixth Floor Museum (JFK Museum) which was pretty cool with an audio tour. So interesting and kinda eerie too. From there we walked to the memorial of JFK. Tonight was rodeo night so we got dressed up as cowboys and headed to Fort Worth ...
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TravelPod Member ReviewsSheraton Dallas Hotel
The Sheraton Dallas Hotel is a GREAT hotel; it's on the expensive side but you play for the services and amenities. I'm glad I was here for a work conference or I won't be able to afford it.
I enjoyed using the large gym on the high floor. The pool is clean and well-maintained with an incredible view of the city. The hotel is within walking distance of nearby attractions like the aquarium.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Everything was clean and comfortable. The staff was friendly. Our room key and garage key never really worked well though which was annoying to have to go to the front desk all the time or spend 5 minutes just trying to unlock the door.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Sheraton Dallas Hotel
I stayed at the Adams Mark 5/13-5/15/2005 and it was wonderful. This the only hotel I have ever stayed that has two queen sized beds in the standard rooms. I had a beautiful view of Dallas and I had a wonderful rate of $139 per night. It has a wonderful restaurant on the 38th floor the Chapparel. It is walking distance to the Dallas Art Museum and Neiman Marcus. The concierge will hand you typed instructions on how to get to the Northpark mall. I had attentive service from the time I first arrived at the hotel. The doorman immediately took my luggage, directed me to the registration desk and arranged for a bellhop. The bellhop immediately got ice for me when I entered the room. This was my second visit to this hotel, the first in 2000 when I was stuck in Dallas because of a tropical depression which grounded all the planes at DFW. I will definately return for a third visit
Not ready for all the people
I was there during the Cotton Bowl. It appeared the hotel had no idea what was going on. The lines for checkin were over an hour. Overall, the hotel was very nice and the staff apeared to do their best to handle the crowd. The location is good and there is lots to do in the area.
Eh. Not really worth the money. I spent a month at the Adam's Mark on an extended business stay, so I feel I know the hotel very well. It makes a solid first-impression when you walk in, but once you're in the rooms you'll discover that the beds aren't terribly comfortable, the sheets somewhat abrasive, and the plumbing is alarmingly loud. The staff service is hit-or-miss, with some front deskers being extremely friendly while others are simply on the clock.
Clean, Nice, and Located Close to Convention Center
This hotel has no particular charm but it is clean and full serviced. My stay was good.
I had read some of the previous reviews about the Adam's Mark and was a little bit leery of staying there last weekend during my stay before the Cotton Bowl. The hotel was hosting all of the Texas A&M 12th Man Foundation members - thousands of Aggie fans - all at the same time, on New Year's Eve. The hotel was going to be completely full, but I chose to go ahead and book at the hotel because the rate was very competitive and it was close to the game the next morning. By the end of my stay, I was more than pleasantly surprised at how nice everything was.
If you had two large conference groups checking in on the same day, wouldn't you make sure you had sufficient staff to handle the process? The Adam's Mark didn't and registration lines were unbelievably long. Add to that the elevator problems, poor maid service, lousy food offerings on the concierge level (including stale candy) and overpriced, watered-down drinks in a bar that closed at midnight and you have a bad hotel experience. The food at our luncheons was horrendous -- rubbery chicken one day and undercooked pork the next. I skipped the third day and opted for the food court across the street. The Godiva chocolates they left as an apology just didn't make up for all the problems.
My husband stayed at this hotel recently for a large convention for four nights. The hotel was nice upon entry. However, the rooms in the south tower were old and needed renovation. In our first room the air conditioner knocked all day and night and the tub was stopped up. We requested for someone to come fix both items and no one came. We requested a new room and were sent to a room (12 floors up) where the air condition was non-functional and there was a big hole in the wall. We then requested to be placed in a different section and (under duress) we were given a room in the North tower. It was like walking into a different hotel. The rooms and bathrooms were lovely with vanities in both.
Stayed at the Adam's Mark Dallas for six nights attending a business conference. We took the Super Shuttle from DFW and were greeted by two awesome bellstaff. The front desk was lacking assistance; if you have ever been to this propery, the front desk is down a few steps and in a "sublobby" Well, the line was out to the main lobby and two desk agents checking in this line; poor planning. We arrived at 3pm, the hotel check in time and were told that our rooms would not be together (4 rooms, Doubles). Two rooms were in the center tower and two in the north tower; VERY inconvienent! The food was alright and the meeting facilities were excellent; great A/C!! Alright pool area, extremely small for a 1800 room property. There were areas of improvment but overall, the property was decent and worth a another visit!
Hotel was a pleasent surprise overall. The registration desk is hidden from the front door. The natural flow of traffic leads you into the restaurant. But helpfull staff guide you to the registration area. Note to hotel - improved signage would reduce workload on restaurant staff. I originally made a reservation for a week but changed it a few weeks later to 9 days coming in 2 days earlier. I asked for a new confirmation # but was assured the old # was fine. Of course, on check in, there was no record of the requested earlier check in date. The front desk staff was very helpfull and gave me an upgraded room in lieu for the duration of my stay. Room was very spacious with 2 queen beds, desk & chair and easy chair. Room was clean and in good repair. Room prices were high but a good conference discount rate solved that. Hotel staff were courtious and helpful.
I recently attended a national professional conference at Adam's Mark, Dallas with 3 others. After making reservations, a reduced group rate became available according to email from our organization. I was told the rate was not shown on comp & to bring the email to the hotel. Upon arrival I was informed a manager would get back with me about the reduced group rate. After 3 nights & no contact from the manager, I requested to speak with him/her. I was connected via front desk phone to someone whom I later found out was a desk clerk. Another employee quoted us a somewhat reduced rate & we were satisfied. The next day my friend's BANK account was -$650 due to the hotel's $900 hold on her account!!! Nobody apologized or offered her a free dinner, transportation, etc. due to their error, which took several hours to correct. The reduced rate was not noted & we were again quoted original check-in rate. After waiting over 2 hrs. to speak with a manager & resolve the issue again, he offered to comp one night's stay & reduce our rate. We shook hands & the following morning at check-out there was no record of the entire fiasco!!! After waiting again for a manager to review the issue, we missed our shuttle to the airport. Although he ended up giving us 3 nights free, the aggravation was certainly not worth the trouble!!! The manager at check-out was the only one to apologize for the employees' errors & the inconvenience.