U Prince......A Magical Hotel.

We stayed at the U Prince in November 2003 and It was wonderful. The location, the rooms, the staff were all great. We were there in time to experience the Christmas Market in the Old Town Square which made the trip even more special. Hot Mulled wine, Hot Chocolate, lots of local crafts, and this was all right on your doorstep when staying at the U Prince. The view from the roof top bar is spectacular, although it can get a little chilly up there in November. We had one of the Junior Suites in the hotel which was just lovely, the bed was the best I've ever slept in. Our only complaint was the Noisy parrot in the reception area, which unfortunatly our room was quite close to. All in all I think the U-Prince has one of the best locations in Prague, it's a luxury hotel at reasonable prices, We will definatly be returning sometime in the future.

Fantastic suite, wonderful location!

We had the suite (the only one with the balcony) at the U Prince for 3 nights in March, 2004. Two large rooms, very nicely furnished, large balcony overlooking Old Town Square, great bathroom, for about $300/night USD. We enjoyed the nightly jazz combo, but wondered if we would have heard them in a room on a lower floor. Staff are not overly friendly, but perhaps this is the rather reserved Czech personality we experienced around town. Would definitely stay here again for the location and value.

Not Disappointed

Date of visit 16th March 2004. A Beautiful Hotel both inside and out, in the best location imaginable. Was concerned about my choice of hotel being the person doing the booking for a group of six. When we drew up outside in the taxi I was not disappointed and my friends were suitably impressed. One couple were pleasantly surprised to actually have the double room in the photos, the other two rooms were smaller but equally well furnished and had a view of the astrological clock. Being on the 3rd floor we did not find it too noisey. We ate in the 'bar' area whilst listening to Jazz, the food was very good and the price not unreasonable considering we were in one of the main tourist areas. The roof terrace is well worth a visit. The inclusive breakfast was basic but enough to keep us going until we decided where and what to eat next! The service varied from adequate to extemely pleasant and helpful.

Uneven Customer Service - Great Location

The location is wonderful - right on Old Town Square. We stayed in November a fairly quiet off season month. I can not imagine what it could be like on-season -- I suspect very loud.

We had good and bad experiences with the staff at the U Prince. One individual at the front desk was wonderful and let us change our room -- the first room we stayed in was terrible - small, window opened to the interior and we could smell the cooking from the kitchen. 2nd room was quite large and lovely -- both would have been the same price which doesn't seem right.

Food at the hotel is okay but expensive. The view from the roof deck is fabulous and highly recommend stopping by for a drink.

The staff needs to smile and be a little more focused on the customer.

If you use the hotel driver, make sure that you have a clear understanding of how much and when you should pay. We had some confusion over this which for the rating of the hotel should not have happened.

Great rooms, Great Location but ...

Hotel U Prince is splendid , very central and the rooms are beautifull.

But, after 8 pm , when the jazz band begin to play in the hotel bar at the ground floor ! , it's just impossible to sleep in particular when your room is at the first floor. I had to complain 3 times to move to another room . I booked a junior suite , but as the hotel was full , the staff gave me a apartment on the second floor for the 2 last nignts. Moreover, if you want a real 5 stars hotel breakfast , you will be charged 350 Crowns ( 10 Euros ). But if you like jazz or if you go to sleep late ( after midnignt ) , you will enjoy the hotel with its perfect location and fantatic rooms.

Beautiful rooms shame about the staff.

The location of the hotel was fantastic and our room, the Imperial Suite, was like something out of a fairytale, 20ft high ceilings, floor to ceiling windows and beautiful views over the old town square and Tyn church. The bathroom was marble and absolutely huge with a separate bath and shower. Two gigantic antique four poster beds dominated the suite along with a lovely sitting area with antique furniture, a widescreen tv and sony music system. Overall, the room could not be faulted. However, the staff at the hotel were rather rude and totally disinterested. To be fair they obvious work very long hours for a pittance, however, it does somewhat affect your holiday if staff are rude and unhelpful. The hotel also booked a taxi for us one evening to go to dinner and we were charged 350 crowns (about ?7) and when we our restaurant booked us a taxi home it only cost 75 crowns (about (about ?2). When we complained that it appeared the hotel was using a taxi company that was ripping off it's guests the staff didn't care and made excuses, nothing was done about this and were very annoyed. Also the jazz band on each night is very noisy and it is impossible to sleep at all, there is also a lot of noise coming from other floors of the hotel throughout the night making it very difficult to get a peaceful nights sleep. It is a real shame that the last few things I have mentioned really spoil what is undoubtedly the most beautiful hotel I have ever stayed in. Take your ear plugs and check your bills with a fine tooth comb is my advice, if you don't mind all that you won't find better rooms anywhere else in Prague.Catherine Campbell

Best location

I stayed in th U Prince in November 2003 with my mother. We found the location to be perfect and the staff to be very helpful-paticularly as my mother doesn't move around too easily. The roof terrace is beautiful and food was well priced and good - even for vegetarians! I was impressed with the look of our room although it was small, especially when compared to some of the same price-check this. A great place to stay-would definitely go back-even if I would request a different room if available.

Splendid location

Having just returned from a 2 night stay at the U Prince hotel we found it to be in a wonderful location with the roof top terrace giving superb views over the square & castle, the hotel was cosy and had a lovely warm atmosphere, the room was well furnished with top quality antique style furniture, views of the clock from front rooms of hotel, although found early morning could be noisy from passers by and work men, bin collection etcBeautiful bathroom with overbath shower, breakfast average could of been better for 4/5 star hotel and some dishes etc had chips around edges.Evenings in bar has a great atmosphere good jazz quartet on every evening, meals good quality and good price. Enjoyed sitting outside ground floor terrace during day for coffee etc as although Jan ample heaters to keep you warm and could watch the world go by. Felt most of the staff could of given better customer service but did feel they worked long hours and prob not well paid. Would go back to this hotel for location, atmosphere and luxurious rooms

Perfect position

Have just returned from a 3 night break at the U Prince. It is a beautifully converted 13th century house right on the Old Town Square opposite the Astronomical Clock, and is in the perfect position for exploring the magical city of Prague on foot- it only took 20 mins to walk up to the castle, and 2 mins to the Jewish Quarter. Our room was large, beautifully furnishedwith antiques and with an original painted ceiling.The bathroom too was large, marble, with a huge bath but no separate shower Breakfast was OK- usual buffet stuff but not much choice.Food in the restaurants was also good but there are lots of good places to eat nearby too The view from the roof terrace is amazing- enjoy a beer under the outdoor heaters and have the best view of the Tyn Church and other rooftops in all Prague

An unbelievable rooftop view

After some fascinating trips and excellent food in a wide variety of Pragues attractions we decided to round off our visit with cocktails on the sixth floor rooftop terrace bar of the U Prince. Even though it was nearly freezing in late November, the tables were well protected from draughts and generously heated. We moved to the ground floor restaurant for an excellent meal to the accompaniment of the resident jazz quartet. We have travelled widely and rank this hotel amongst the best, but the nightime view from its rooftop bar, of central Prague, is wonderful. No doubt the rest of the facilities are of the highest quality, but that's for next time. John Rhodes