AC Ambassadeur Antibes
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How has this hotel rated in the past?
- Minbar in room
- Wireless internet connection in public areas
- Room service
- Swimming pool
Historical Traveler Reviews AC Ambassadeur Antibes Juan-les-Pins
Myself and 3 colleagues stayed at this hotel for a business trip from the 13 nov and then moved to the Meridien as we were appalled at the service.
The sauna and the gym equipment did not work, the pool outside looked beautiful but it was too cold to use. The barman wanted to drink with his mates instead or serving us and got angry when we paid in the EXACT change instead of charging to our room (which would have meant less work for him).
The safe broke in 2 of the rooms which were not fixed and we all believe that someone had been through our things. Another English guest complained and as a result, the receptionist shouted at my colleague saying that we were ungrateful!
The breakfast was cold and the brasserie and bar were closed most nights.
The creme de la creme was when we each asked for extra pillows in our seperate rooms at 11pm, the guy at reception came up to the room, opened the door and came into the bedroom at 0030 (after advising that he would be 5 minutes) Not only was the room door locked from the inside but there was a 'do not disturb' sign on the door!! How did he open it!?
As you can imagine, 3 ladies staying in a hotel on their own - terrifying!
This hotel is not a 4 star and as we all work for a travel company, we know what a 4* is.
In low season, the hotel operates on skeleton staff and they are rude, untrust worthy and dont care.
Avoid as it is absolute rubbish!
Too Many Problems
My husband and I stayed at the Ambassadeur for 5 nights for a conference.
First, after emailing my reservation 3 times, faxing it twice, and receiving one strange confirmation from the manager (without a confirmation number) starting in August for an October stay, they lost the reservation. That actually didn't turn out that badly, as we stayed in the "Villa," a short 5-minute walk up a hill, where our room was spacious, although very, very tired, worn out, and musty. We were promised E100 a night. We were charged E110 a night. The front desk staff was initially nice, however, reverted to much eye-rolling during this whole, painful, check-in process when presented with proof of faxes and multiple emails. A simple request to receive some lost luggage from the airport (coming in 4 hours after our arrival) and ensure it got to our room was completely ignored.
There was theoretically a shuttle to transport luggage back and forth to the Villa. It only was there sporadically, although promised it would be there. It was explained to us that "the shuttle is always available unless it is not available." Huh?
Front Desk Problems:
Our reservation was somehow changed from day-to-day, from staying for 5 nights, to staying for 1 night, then somehow elongated to stay for 9 nights. This was quite annoying and worrisome.
The web site promises internet access. The wireless was broken in the day we got there, and there was no wireless internet available in the Villa where we were staying. Note that wireless internet is E20 per day in the main hotel, something the web site doesn't tell you.
Sauna and Indoor Pool:
The Sauna was broken the entire stay there. The indoor pool looked to be hot one day, but when my husband actually went to try it, it was lukewarm and not appetizing. The outdoor pool looked nice (and clean) but it was too cold to use it.
The hotel actually has a really nice, small restaurant. We had a great meal there (dinner) and the service was good. Breakfast was usually okay, but on Friday morning, the woman who knows how to make the coffee didn't appear until 8:10 AM...breakfast is supposed to start at 7:30. When attending a conference, that's kind of a pain. During the conference, the coffee was consistently cold during break.
This hotel was quite funny for us to stay in. We travel a lot internationally for both business and pleasure. Every day had it's own little surprise at this hotel...we started each day wondering what it was going to be! For business travelling, I would not recommend this hotel as the surprises turned out to be very stressful during the week. I would not recommend this hotel for pleasure travelling as the main hotel is (mostly) built around an atrium and is quite noisy.
Not our first choice hotel but a decent back up for this tiny seaside community. The website touts it as more modern and elegant than it really is. Some parts of the hotel have been renovated -- such as the attractive outdoor pool area, parts of the lobby and the restuarants. However, the over chlorinated indoor pool and the small rooms with their iffy decor and unflattering views of the town left much to be desired. It was obvious that the hotel caters to business professionals as there seemed to be a siminar virtually every day we were there. To its credit, the hotel has a nice atrium, and a pretty decent staff. Also, it's very close (5 mins walk) to the narrow sliver of sand that is the beach and the center of Juan Les Pins where all the hip shops and restuarants are. (Speaking of restaurants, you must check out Cafe Sweet -- it has great food!). If it's an elegant hotel experience you are looking for, you may perfer hotel Juana (our first choice -- but alas no vacancies!!) Overall, although it's not a 5 star hotel, it seemed much better than other hotels in the area. Would love to go back to Juan Les Pins but am not sure I'd stay here again.
Probably better value/location (at least for the off season)
Considering what you get at this hotel -- I wouldn't give it the 4 stars they claim or the 3 stars Expedia claims. Juan-les-Pins is an OK location, but Nice or Cannes are nearby and have a much, much better vibe.
Secure your personal items -- more than half of the rooms in our group believed their things had been gone through. I do not think this is terribly uncommon anywhere, but a high occurence in our group was a concern. This is, plain and simple, good advice at any hotel. Your room is not 100% secure. Ever.
The staff was very helpful finding my lost bag, and succesfully located it, to my delight.
The public areas are clean and bright and well cared for. The rooms are less-so, but are clean and get the job done. If you're planning to spend most of your time away from the room (and who wouldn't in this region, anyway?), this hotel is servicable. If you spend the mornings or evenings walking and dining nearby your hotel, Nice and Cannes are a better location in my opinion.
I would say this hotel, in the off-season, is a reasonable value around 150 USD. I'm not certain that rate is available ever, but this is a price that I would be comfortable with paying. I will pay more and stay in Nice or Cannes when I return.
I stayed at the Ambassadeur for two nights in a standad room for less than 100 Euro. The room was of average size for the Cote D'Azur, with somewhat sparse furnishings. The location is very good, although you must walk a few blocks to the beach. They have an arrangement for a small discount at a private beach, but it is quite a walk.
My room suffered from a bit of a foul smell that you tend to run into in France. I suspect the plumbing systems are inadequately trapped, and often the bathroom will smell a bit.
The parking garage is on site for 8 Euro per night. The light on the elevator to the garage was out for the two days so it was completely dark. Two of three times in the garage, my ticket would not work and I had to leave my car and go back to the reception for help.
Although I called for my laundry one morning, they never picked it up. Then I went out the night before checkout and it was gone.
The elevator was worn and dirty. The lobby furnishings are tacky.
After checkout, they told me since I had so much trouble my pending laundry would be free. Today I noticed they sent me a separate charge after all. Overall, service was marginal. But that is France.
Great internet deal
We stayed at the Ambassadeur for 2 nights in July 05. We got a great online deal for this hotel, which I highly recommend looking into. This is a large hotel that seems to cater to the business traveler a bit. But they were extremely professional and helpful, even recommending a terrific restaurant off the beaten path where we had dinner on the beach with our feet in the sand. They were also very good when my parents were unhappy with their room, about trying to find them another room that would better suit them.
The rooms were very clean and with traditional provencal decoration. When we got to our room our carpet was wet and we soon discovered that's because the maid had just cleaned them. It was a bit inconvenient, but nice to know that they keep the place clean. The bathrooms were modern and overall the rooms were clean and very comfortable. All the rooms facing the outside had balconies.
The hotel itself sits just outside of the Juan les Pins craziness. It was the perfect location. Walking distance to the shops and beaches, but far enough away to be a little quiet.
The pool area is very nice and large. The hotel charges for everything so there's even a charge for the chairs by the pool.
Nice hotel, but a bit busy
We stayed at this hotel 2 weeks ago and were pleased with it. The common areas were very atrractive but the rooms were quite small and generically decorated. They have a very nice pool, but at times we had difficulty in obtaining towels. One problem that we had was that a convention was being held there the entire week (the convention center is immediately adjacent to the hotel) and the common areas were exceedingly crowded much of the time. Also, as the usually logical French have not yet discovered the health hazards of tobacco, the stench of cigarettes was overpowering (but not in the non-smoking rooms). The hotel staff was very friendly and helpful and usually were able to communicate with us in English and my pigeon-French.
My husband and I spent a week at this hotel. We were spoilt from the start. Beautifully clean, large bedrooms, wonderful breakfasts and the most chic beach we've been on. Nothing was to much trouble for anyone. Lunch at the beach restaurant was always great, we recommend the salads!
Turn down service at night was thoughtful as were the two little chocolates on the pillow!
We would recommend this hotel to anyone and in fact we will be going back next year.
Love Juan-les-Pins: Great Value, Clean, Good Location
First off, I would absolutely recommend Juan-les-Pins as an alternative to other Cote d'Azur resort areas. It is very lively, has excellent restaurants, and extremely friendly locals. We found J.L.P to be much cheaper than Cannes, with more to do! The Ambassadeur Hotel really surprised us - we paid $180/night (June 04/Expedia) and expected an average hotel. The rooms were so clean & spacious and the staff was very accomodating. The beach is a good 5-10 minute walk away but, you are close to town and there is plenty of shops along the way!
Ambassadeur is A-Ok
I stayed at the Ambassadeur for five nights in February 2004. I had a one bedroom with a balcony overlooking the pool with palm trees very comfy and quiet. I found the staff to be very helpful and friendly. I needed a power adaptor for my laptop, I got a loan, no problem, however, I could not connect to a phone line from my room.
Provide a bed turn down service (no chocolate *smile*) and I found the rooms very clean and spacious. Indoor pool and fitness center I did not use so I won't include in rating. I had trouble with my remote and TV.
Otherwise, I would recommend.
TripAdvisor Reviews AC Ambassadeur Antibes Juan-les-Pins
Travel Blogs from Juan-les-Pins
... you were finished or not. Wet bottoms resulted. Minging. Without too much detail none of us usually need the loo in the night when we are in England but here Ellie has developed the need for the loo in the dead of night and as Mike hates it if we use the caravan toilet as that means he has to empty it the poor girl has to trail to the toilet block in the middle of the night! The only exceptions to this were on stormy or rainy nights when Mike relents and we get to use our nice ...
... it was a classic old Daimler, Aston and Citroens
Toward the top there is a magnificent exotic garden of succulents...they have the best view in town.
We then had a spell in the heat of the day and left for Nice / Juan Les Pins at 430pm. Nice is OK but I have a strong preference for JLP. Headed there for dinner on the beach. Sue, Marg, Boris, Greg and Mandy will remember the place well. One of ...
... varieties of gelato, where I had a really fresh mandarin and Bill had lime. The small Baroque church Notre-Dame-de-l'Annonciation, dedicated to Sainte Rita, patron saint of desperate causes, was having a service so we decided to come back later for a better look. On the corner opposite, Distilleries Ideales is a bar with a Pirates of the Caribbean style interior where the barman did not want me taking photographs, but it was quite quaint. Into rue Droite the ...
... thought) by Prince Albert I, the current Prince's great-great-grandfather, and is sometimes referred to as the Temple of the Sea. He had an avid interest in travel and marine life and founded the Oceanographic Institute in 1906. The current Oceanographic Museum is dedicated to his wish of "knowing, loving and protecting the oceans." The Museum part is old-fashioned, but it does have a bunch of remarkably well-preserved specimens, as well as skeletons of sharks, whales, and ...
... and it was super hot but it was worth it in the end. (Aimee seems to have a bladder the size of a cherry tomato so whenever we aren't in the hotel she needs to pee 100 times and it seems the local custom is to not have a toilet seat. She is getting sick of squatting everywhere it seems) Wandered back down, had a decent lunch and some mohitos and made a quick outing to the lighthouse at the end of the sea wall before having to get back to ...