70 park avenue hotel - a Kimpton Hotel
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TravelPod Member Reviews70 park avenue hotel - a Kimpton Hotel New York City
Great hotel! The front desk staff was very friendly. It was raining on the day we arrived and the staff gave us umbrellas and checked us in earlier than our check-in time. We were greeted with a glass of wine in the lobby which was really nice. The room was very small but only needed it to take a shower and get ready to go out. I would definitely stay there again.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews 70 park avenue hotel - a Kimpton Hotel New York City
Hotel not bad but service lacking
I stay at a lot of Kimpton Group Hotels and love them but this one was a bit disappointing. When we checked into our room it had not been cleaned. The bathrooms and rooms are small but very nicely appointed with flat screen tvs, nice linens and throws. Very sleek design but bathrooms are a bit archaic with hardly any room to move around.
It seems to be a common theme with other reviews but our heating cooling system did not work. The temperature was 80 and after opening window and a day full of attempts from maintenance we were moved to another room where they did work. I always enjoy red wine at the kimpton happy hours only white at this location. The, not so nice, concierge directed me to the bar where I could purchase a glass of red instead. I did not think that the staff or service at this hotel reflected the excellent service that I had received at other Kimptons. We was told nothhing about free coffee service in the mornings and surely nothing about free breakfast that another reviewer noted. You can order room service or walk about half a block to starbucks.
As far as poor service and uncaring staff, the only excuse that I could think of would be the busy time of year but they should have expected the large number of guests and been more accomodating. Nice area of the city but don't think I will pay the high rates to stay here again and get the poor treatment that I received.
Very Uncomfortable Stay
Before arriving we had a change in plans... we contacted the hotel and requested that one of our rooms contain two double beds instead of one king... they informed us on three different occasions that this would not be a problem. We also told them that if we could not switch rooms for whatever reason we would like a roll-a-way bed because on their website it stated that these were available upon request. Upon arrival, 70 Park informed us that there was no such conversation made with them about switching the rooms (Note: Both my wife AND myself spoke with the hotel several days prior to arrival). We were also told by managment that in order to get a roll-a-way bed, we would have to had contacted them days before so they could make arrangments to get one from another hotel! We checked into our room (which we were told that it was upgraded because of the inconvience) only to find that we couldn't even walk around the room without one of us sitting on the bed because lack of space. We also found that our toilitries were opened and used, there was hair in the sink and the bathtub. As we turned back the sheets for bed, we found hair ALL OVER THE SHEETS! We contacted the front desk and found out that because it was Christmas, they had let all of their housekeeping staff leave! A manager showed up to the room with sheets in hand, but it took her almost an hour to make the bed! I even had to help her! There was not any thermostat control and it was so hot we had to sleep with the windows open in 20 degree weather. 70 Park also doesn't believe in changing the sheets daily, you must request this service. That was obvious our first night. Also, if you would like to have a drink at the bar downstairs, a glass of house wine will set you back $15. (Note: half a glass) We travel every 4 months to NYC and thought we would try a new area of town and this hotel is not worth the money comparable to other hotels in Midtown Manhattan. We do not expect to have service and quality that we receive in our own homes, however cleanliness is a huge issue. If you can stand the filth, you may be able to stand 70 Park.
Not New - Rehabed
Just stayed there and was disappointed. Paid $370 for a very small room with a tiny bathroom. No place to keep a suitcase open. Bathroom window had duct tape on the outside. When you look closely you can see that Kimpton re-habed an old hotel when they should have gutted it. Would not return but would stay across the street at the Kitano. Much nicer.
I've stayed at Kimpton hotels before (Burnham in Chicago is very nice) but I'm now wary.
I won't be staying here again
The room was nicely decorated, that's the best thing I can say about this hotel. The heating/cooling system did not work. The room temp was so hot it was impossible to sleep. There was a beautiful flat screen TV in the room however the sound didn't work and after 2 hours the "engineers" were unable to fix it. I was not offered another room. I was charged for parking even though parking was included in the room rate. The bathroom was so small it was difficult to move around in. Don't be fooled by the address. The service here is terrible.
I stayed at the hotel for 4 nights from 27 Sept to 1st Oct. I have mixed views of the hotel.
On the plus side :
a) the room is beautifully and luxuriously furnished. The lighting is good, the bed is extremely comfortable, and there is a plasma TV to boot. (I booked a Queen Deluxe Room through the hotel website, but upgraded myself by paying an extra US$30 per night to a King Deluxe Room as I wanted more space to spread out over 4 days).
b) the location is great because you can be near to the action but not be in the thick of the action.
c) the hotel has just opened - so everything looks really nice and neat, and I usually like to check out new hotels.
d) there is free wine tasting every evening at the lobby. You can certainly meet other guests during this time.
On the down side:
a) the bathroom is very very very small. It is a dampener as you really don't get to enjoy a deep hot soak after a tiring day gallivanting around town.
b) there is no coffee maker machine in the room. I had to ask for a flask of hot water to be sent to the room. On the first night, room service wanted to charge me US$3 for the hot water + $2 delivery charge + 10% service charge. This was ridiculous. The manager subsequently waived the charges. I then requested the front desk the next morning to record my request for hot water to be sent to the room every night at 8pm. On the second night, none was delivered. I called room service at 8.45pm and was told that I would be charged. This time, it was a different manager and he refused to waive the charges. I then called front desk who resolved the matter for me and I got my hot water at 9.15pm. The hot water was sent to the room for the next 2 nights at 8 pm without any problems.
c) there is no automatic turn-down service. You have to request for it, and even the manager himself did not know this. Even if you request for the service, the staff may not turn up. Out of the 4 nights I stayed there, I only had turn-down service on the 3rd night at 8pm as per my request.
d) the windows are not double-paned. You can hear the noise of traffic. I am a heavy sleeper, and yet I was affected by the noise.
e) some of the reception staff are really good; others are not helpful at all. In particular, there is a lady doing the night shift who is particularly a pain to deal with. I did not note her name.
The hotel is new - and maybe that contributes to the erratic service. I paid US$339+++ for the room, and therefore, I think that the standards should have been higher. I won't stay here again.
I would definitely stay here again. Rooms small but very new and up to date. Great linens, amenities, high tech gadgets.
Great Columbus Day Weeken
Great hotel. Convenient location. Enjoyed the wine social hour from 4:30 to 5:30. Supurb in all respects.
A very special trip
My mom and I just returned from a long weekend trip to NYC Sept 9/16-9/19. We booked a package through Travelocity and were lucky enough to have 70 Park Ave as a hotel option. The staff was super friendly and helpful and we have special thanks for Rapheal and Lilian. The room (a 2 queen bed 5th floor room) was beautiful with a huge plasma screen and comfy bed linens. The hotel restaurant is still not open so we enjoyed the free continental breakfast in the mornings. Location is great, being 4 blocks or so from the Grand Central station subway stop. We were able to walk to Rockefeller Center from the hotel easily. Thanks 70 Park Ave for a great stay!
70 Park Avenue Kimpton Hotel
Just visited New York and stayed in the newly refurbished 70 Park Avenue Hotel, part of the Kimpton group. The hotel has just re-opened and the dining room was not completed when we were there, but we thoroughly enjoyed our stay. The rooms were very nicely decorated, with excellent 42" plasma TV's being the feature. The only complaint we had was the size of the bath, which was a little small. As the dining room was unfinished, complimentary breakfast was provided to all guests in the comfortable lobby of the hotel. It was a really nice touch and should be continued. The staff were very helpful and the concierge was excellent and helped us with all our requirements during our stay. Top of the list was his recommendation for a restaurant called Terrace in the Sky, which was well worth the 15min taxi ride, enjoying panoramic views of the city with top class food. The location of the hotel was ideal, within easy walking distance of Grand Central and also 5th Avenue. We will definitely return on our next visit to New York!
Fabulous New Hotel
Three of us in New York for a shopping trip. One had been twice recently and was disappointed in Manhattan hotels, while it was the first visit for the other two. We booked into the recently refurbished 70 Park Avenue Hotel, corner of East 38th. Really central location for sightseeing and shopping. Fantastic stylish decor in reception and the soon to be opened bar next door. Compact but beautifully appointed bathroom with all toiletries, hairdryer etc. Very quiet good sized rooms in the back which have large flat screen TV and DVD, fantastic lighting and comfortable beds.
All of the staff were genuinely welcoming and helpful. There is a complimentary breakfast of fresh fruit, bagels, muffins, juice tea/coffee. One of the freshest we have had. Fantastic idea of wine tasting in reception every evening 6-7pm which is a great start to any evening.
We felt very comfortable here and if the level of service remains the same this will become the best value for money hotel in New York.
TripAdvisor Reviews 70 park avenue hotel - a Kimpton Hotel New York City
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