Steigenberger Grandhotel Brussels
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How has this hotel rated in the past?
- Swimming pool
- Room service
- Wheelchair accessibility
- Limousine Service upon request
- 267 rooms
- Free Wifi
- Wiltcher's coffee is mittal by our new Brasserie
- Meeting rooms: 13 rooms
- Non smoking room
- Parking = € 14.90
- Breakfast, continental to 15 €; american to 25 €
- Aspria: only for adults (18 years)
- City tax: 9.5 €
Photos of Steigenberger Grandhotel Brussels
Historical Traveler Reviews Steigenberger Grandhotel Brussels
Excellent rooms but Beware
The rooms in this hotel are quite nice. They definitely live up to 5-star standards including a very nice all marble bathroom. The services in the hotel are good in that any problems encountered were addressed by the front desk staff very quickly and efficiently.
The hotel is experiencing difficulty in the management of their restaurants. I had two incidents there....one in the Loui bar which took 20 minutes to get served and during the same visit, 30 additional minutes to get a plate of cheese from the kitchen. The bar was not crowded at the time and they had quite a few servers but they all seem to be running around in circles.
Another incident in their breakfast room was more serious. When I got up from my table to re-visit the buffet, I returned to find that my sunglasses were swiped off the table by an employee when they came to clear my plates. There were no other guests sitting around me. The restaurant manager quickly cliamed that they never saw the glasses and then turned her back to me to greet other guests.
Another thing......this hotel seems to be the host hotel for many politicians and dignitaries to the EU. During my stay, it was host to the Iraqi delegation among other nations. Security was tight and an armed guard for the Iraqis was posted on my floor. Not the most comfortable feeling, to say the least.
Beautiful Hotel - Ugly Staff
First the good - hotel is in a beautiful area of Brussels, along the Avenue Louise where you will find many lovely shops and restaurants. Also, the hotel itself is gorgeous and our room was enormous, especially by European standards. We joked that the bathroom at the Conrad was the same size as our entire room at our recently departed Paris hotel! Extremely clean.
However, the bad greatly outweighs the good in my opinion, so we will not stay again. The staff is either (a) incompetent and/or (b) nonexistent. I am used to staying at the Royal Windsor where they have been extremely friendly (and present!) as I enter and leave the hotel. No problems making reservations, ordering taxis, etc.
At the Conrad, they were dramatically understaffed at all times, many times there was not even anyone at the front door to say "bonjour" and be available to help with baggage, etc.
The front desk staff were obsessed with the phone and would let you stand there literally forever as long as the phone kept ringing. Not so much as an "I apologize, I'll be with you in a moment" but just pretended you don't exist.
Upon arrival asked for a taxi to be ordered for me the following morning to take me to our work facility and they said "oh, there's a line of them outside in the morning." So, first day, waited outside for several minutes and started to head over to the street since no employees were around, 1/2way to the street when employee came out and said "do you need something?". A taxi was procured from the "line" and then a 20 Euro trip became 50 Euros as the driver proceeded to drive all around the city, Second day, taxi reeeeeeeeked of cigarettes and body odor, I had to hang my head out the window (literally) all the way there. After this, I talked with my colleagues at our facility there, they called Hol-Taxi which sent a LOVELY brand-new mercedes with leather seats and a gentlemanly driver to pick me up at work to go back to the hotel and then we used them again the next day to go to the airport. Exact same price as regular taxi and much cheaper than Mr.-Let's-Tour-the-City!
One of the few times the Conrad staff were present at the front door, they nearly prevented my boyfriend from entering. Several rounds of "can we help you" and a response of "no, thank you" as they blocked the entrance led finally to him saying "well, do you want to carry my packages up to my room?" and they then said "oh, you are staying here?".
In short, extremely understaffed and unfriendly, perhaps it might be better if you are a celebrity or a dignitary, but we of the "ordinary" in-house counsel for a fortune 500 company variety will be back to staying at the Royal Windsor!!
Very luxurious but I preferred the Amigo
I stayed at The Conrad over the new year. First impressions were that we were virtually the only people there - it was dead! It's a great hotel, large and luxurious rooms and bathrooms, and certainly one of the best beds I've ever experienced in a hotel. The sports and leisure facilities are amazing although on Dec.31 04 there were signs going up saying that Chamneys who ran it was pulling out so I'm not sure what is happening with the pool and spa now.
We had ongoing niggles with our room - for example, the phone didn't work and they couldn't fix it for our entire stay, so when we ordered room service we had to use our cell phones. The heater wouldn't work so they had to heat our room with a portable fan heater ... and we had to chase them up on this. Not really what i expect from the so-called best hotel in the city. I prefered the Hotel Amigo - better atmosphere and superior service.
Second time I have stayed at the Conrad and it did not fail to impress. Fast efficient check in and up to my large, airy, light room. Big bathroom with separate shower and the best pillows I have seen in a hotel for a long time. Diner was again efficient and yet relaxed. There is always a doorman or other member of staff around to help you. Only slight downside is the lounges seem to be busy with business meetings and everyone seems to be smoking.
But overall, great location, right in the middle of all the designer shops. Expensive hotel in an expensive loctation, but worth it.
Stayed at the Conrad for one night in Feb 04. Was a very nice stay and hotel. The check in staff showed us up to our room personally, and it was a fantastic room. Huge bath, walk in shower, reception area, and big bedroom. We had no complaints, house keeping dealt with requests for towels etc very quickly. Bell man was very friendly and polite. They congratulated us on having the best and biggest room in the hotel that was a suite. I only booked a standard room, so assume it was an upgrade :-)
Have stayed in other hotels in brussels, and this one is the best! Apparently its where many dignitaries visiting brussles stay.
Location is also very good, in the fashionable district of Brussels, although a little walk to the tourist sites.
I will definately be choosing this hotel again.
Probably the best in Brussels
A very good hotel in a city where most of the hotels are fairly anonymous. Standard of accomodation is excellent and the public areas of the hotel are very impressive. We had a slight glitch with the bill which took a bit of sorting out after we left but generally the staff were very friendly.
My husband, myself and two friends recently stayed in the Conrad Brussels for three nights. What a wonderful stay we had. The hotel was immaculate and set in a very prestige area. Breakfast was included in the package, such a variety, all tastes were catered for. The only negative point I would make was the extra charge for use of leissure complex. The excellence of the hotel was matched only by the competence and professionalism of the staff.
The Conrad at Brussels
I had a romantic arrangement at the Conrad (20th anniversary of marriage). We waited 2 hours for the cold breakfast. The room service was non-excistent. At the desk I made a complaint. They put a form in front of me without speaking a word. After that I never heard about the Conrad ever again. Not even a appology. I guess they put the form in the trash bin.I never go to a Conrad hotel ever again !
I would gladly recommend this hotel, in my opinion it is nicer than the Metropole for two reasons, firstly, the staff are much nicer they are friendly and very professional, the rooms are nicer too, what you see on their web site is what you get unlike the Metropole whose pictures are completely misleading leaving you disappointed upon arrival.
Conrad Brussels - Enjoy!
Pros: Immaculate Accommodation. Superb Staff. Excellent ambience. Attention to detail.
Cons: It's not usually cheap, but some great deals can be found - as we did.
The Bottom Line: Enjoy the ambience and be pampered.
We had looked forward to spending our anniversary at the Conrad for some time and we were certainly not disappointed. It being our wedding anniversary, and being a Hilton Hhonors Gold VIP member, we were given an upgrade to a duplex suite at an astonishingly good rate, although it is clear that any room at this hotel would be delightful. A fax and five telephones may not be at the top of the wish-list for a leisure stay, but two floors, two bathrooms, two televisions, dining room, settee, two armchairs and the most comfortable bed (with incredibly comfortable pillows) on a huge mezzanine floor certainly impressed; the room was immaculately clean and well furnished. Discreet delivery of complimentary champagne on ice as a welcome was the jewel in the crown.
Brussels is a city well worth exploring and to return to find that your curtains have been shut, your slippers have been laid out by your bedside and luxurious bathrobes have been laid out on the bed makes you feel totally pampered. Breakfast was delivered to our room promptly, as ordered, and was delicious.
Staff were friendly and efficient - from the front desk to the housekeeping staff. OK - so there was a bit of confusion at check-in, but this was actually quite amusing as it happens and was dealt with professionally by the duty manageress.
In conclusion, a fantastic stay at a world-class hotel. Go there - and enjoy it!
Room Type: Suite
Best Suited For: Luxury Travel
TripAdvisor Reviews Steigenberger Grandhotel Brussels
Travel Blogs from Brussels
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I sent an email to our hotel in Rome to let them know about the delay and to change our airport transfer time.
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... Drinking, laughing, and fine dining ensued, and we left with smiles frozen on our faces. The food was delicious, but the company we had only made it better. Being away from home is hard, especially on a long trip, but to each of the members at that table - I thank you. Today was a fantastic day, and I have a newly minted appreciation for Brussels and Belgium as a whole. With the early train to catch, I bid you all a good day and good night. Amsterdam is comin' up next, let's go!