Ryad Mogador Al Madina
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Historical Traveler Reviews Ryad Mogador Al Madina Agadir
Awful hotel if you have booked cancel
i feel i must warn other travellers this hotel and morocco may not be what you expect. We arrived late at night to be given a room in block 1, this overlooked the busy road outside which was extremely noisey,with locals in cars on motorbikes hooting horns and racing up and down. Plus the noise from nearby nightclubs which was a constant thumping in the room until 5am in the morning. I rang reception and complained, they said yes, we know it is noisey,next morning we eventually managed to change our room to block 5. The staff were not helpful at all, it took all day to sort it out, I did ask to speak to the manager who was never available. The rooms at the hotel were awful, the bathrooms disgusting, mouldy and worn. I was not the only one complaining it seemed most of the guests had a complaint about noise, blocks 1,2,3, all face the main road, block 4 partially sheltered, block 5 was behind block 4 so was quieter. Opposite the hotel are two new hotels being built, fortunately these were not being worked on while we were there or that would have been even worse, The maids only seemed to do the bare minimum required, there was dust on the t.v. and cabinets and drink rings on the furniture. The food was poor quality, the worst we have ever had, the dining room tatty. However the waiters were very pleasant and polite, almost as if they were apologizing for the food. This hotel should not be sold as a 4/5 star because it is not. We will not return to Morocco ever again. I could not wait to fly home.
Great Moroccan Atmosphere
We were nearly put off the hotel by the October reviews and were delighted to find a beautiful, older-style hotel which is like a little oasis in the midst of Agadir. The lobby area had lovely tiles and beautiful flower arrangements and big brass lamps as did our room. We were fortunate in that we had a high room with a largish balcony and heard no noise from the road although I believe some of the lower rooms are just above the street and could be quite noisy. The hotel grounds are on different levels with beautiful gardens and even a little Monet Bridge with a pool with turtles in. Food is fab, magnificant choice at all meals and if you're not happy with that you can have vouchers to go to the Italian, Moroccan, Mexican or Lebanese Restuarants just outside which I have to say don't compare to the hotel either for atmosphere or food - great singer and musician on an evening. When the sun went down we had booked in for a couple of massage sessions at the Beauty Salon which was very professional and at about £7 for a full body massage seemed a good deal!!
If you want a Moroccan- style hotel with character, great service and food you'll love it. If you want a Holiday Inn type hotel with the usual type food etc. don't - you'll hate it. Not great for kids either - even better!!!
One downside is the blot on the landscape i.e. the half finsihed building which blocks the sea view but has not been touched for about 2 years as they are in dispute as to whether the building should be there or not. The pluses definately outweigh this.
Would definately go back!!
When we first got to the hotel we thought what are all these complaints about! the pool, restaurant & the bedroom looked at a first glance wonderful.The staff very kindly gave us a balcony room, as I requested one at the time of booking.This for us was a terrible mistake,on our first night we started to receive visitors from the unguarded drain outlet on the balcony, it wasn't the fact that we had them as the problem exists all round the world,but they laid dead where we killed them for 8 DAYS, our room was not swept or washed for the same amount of time, to counteract this problem I put a beermat & a ashtray over the drain, we knew that there should have been a guard over it as our next door neighbours had one, in the meantime we both got ill along with many others with the very expected travellers tummy upset, we struggled with this with visits to the local pharmacy got more pills & eventually we were advised by our rep that we needed a Dr who diagnosed a parasite, our prescription between us consisted of 9 medicines 5 of them being antibiotics.
When we got ill it makes you start looking around at the hygeine standards in the hotel we were appalled at a particular chef at breakfast who was handling food with his bare hands.
The problems that we had with our room was compensated by a gesture from the management of a basket of fruit, biscuits & a bottle of water & a change of chambermaid, by this time we could not accept the fruit or biscuits as the Dr told us not to eat any fruit apart from bananas.
The change of chambermaid unfortunately made things worse & as a result we had to call the manager to our room 2 days before we left, the incident was still being investigated as we departed, we were offered a bottle of red red wine as a result of the final incident, again we told them that we could not accept as we were ill.
This hotel is a beautiful hotel with a lot of character & charm, the choice of food in the restaurant was vast & beautifully presented, but the cleansiness in our bedroom was apalling, & as a result we will never travel to Morocco again or anyway in Africa.
We were very unlucky, needless to say a major complaint is going forward to our tour operator!
A little jaded ...
was how we found the Al Madina Palace and how we felt on our return home. Our room unfortunately overlooked the sea (!) and led directly onto a very busy road and building site. The saving grace was that no work was carried out on the building site during our stay. The road was busy all day and all night. We thought that a sensible solution would be to keep the windows closed and use the air conditioning, but were told by reception that the air conditioning gets turned off for their winter (the average day temperature during our stay was 30+ degrees!). This made the nights very uncomfortable and we did find it difficult to sleep. We asked to change our room (we had booked a junior suite) but were told there were none available and we did not force the issue (which we regretted).
The waiting staff could not have been more helpful and the choice of food for breakfast and evening meals was vast. We tried the Mexican and the Italian (twice) - the food was enjoyable but be warned that if the restaurant is full, they tend to panic, and you can wait until your second course for drinks!
In the evenings, the hotel lacked atmosphere and certainly was not conducive to late evenings. This may have been because it is not peak season.
We would thoroughly recommend "Le Jardin d'Eau" which is about a five minute walk from the hotel (go out of the rear entrance and turn left).
All in all, I would not be able to whole heartedly recommend this hotel although I am sure that if we had had a better room, that would have changed our opinion quite dramatically.
Not a four star hotel
We arrived in this hotel after a four hour transfer from Marrakesh where we had four wonderful nights in a brillant hotel (Le Jardin de la Madina).
Even on stepping into the lobby we were disappointed, we were given the registration form and told to sit down and fill it in. No other welcome was forthcoming.
When shown to our room my husband immediately said that we would not be stopping in this hotel and not to unpack. The room was dirty, the bathroom floor was covered in water and the view was of a building site.
The hotel did show him two other rooms that were no better, one even had occupants.
Whilst waiting for our rep to arrive we went for a walk around the rest of the hotel and was no more impressed with the worn and shabby surroundings.
We did move hotels after being forced to pay two nights cancellation to the Madina Palace.
The LTI AL Madina Palace hotel was a disappointment as when
reading the brochure I expected to find a bit of the luxury only to get faded and tired surroundings. Everything in the hotel was worn including bedding etc. In its time it was probably lovely but it has not been maintained to the standard mentioned in the brochure.
Also we could see and hear building works which continued during the day, then noise of the surrouding area, clubs road etc went on to the early hours, we chose this hotel as it was written up as a quiet and relaxing holiday I cannot believe that the brochures I have checked have given it a 4 star plus. Never again!
Good food, great service - very relaxing!
Spent a week here for our honeymoon this August.
Had a great time here. At first glance, it looks like its situated a little way away from all of the other main hotels. However, this is great. It is situated right next to the main road where the local Moroccan's walk at night, so there are some good resturants and eating places. Its also a very easy walk down to the beach. I agree that the cleanliness of the public beaches is a little mixed, however, it is a great place to see local life. There are loads of Moroccan families enjoying themselves & plenty to see, especially at night when everyone heads down to the beach to walk and chat. Just follow the locals, but be sensible, e.g. don't go down to the port at night, and keep your valuables very close to you. There are a few traders who try to get you to purchase things, whether drinks, or jet ski rides, but a firm no thanks and they move on without any hassle. If that bothers you, there are plenty of private beaches, and the hotel has a discount to one if you wish.
However, the pool is absolutely fine. Different levels, with a section for the kids. Plenty to join in if you wish from water aerobics to water backetball. Or, you can sit back and enjoy the sun.
Tips are part of everyday life in Morocco. People don't get paid very well, so tips can make up a large part of a person's salary. Tip generously, and people will always look after you, whether its a favourite table at the restaurant, or by the pool.
However, make sure that you have some Moroccan change at the airport when you land, since the porters often grab your bags off you before you know whats happening, take it to your bus, and then want tipping. They get very upset if you don't tip, even though you didn't want any help in the fgirst place. We didn't have any Moroccan money and had to hand over a £10 note. Ouch.
Food wise, the best we experienced was within the hotel itself. Their buffets, especially their themed evenings, e.g. Moroccon night, Fish night, were very good - a real bonus as we were half board. The choices, both of hot and cold selections was excellent, both at dinner and breakfast. The hotel also has some other resturants, Moroccan, Lebanese, Italian, Mexican. We only tried the Lebanese and the Mexican. A disappointment really. Food quality was not comparable to the main hotel. Also, if you are half or full board, they will give you a very limited fixed menu at these a la carte resturants. Don't accept this option which is clearly a cheap option for them. Instead as the hotel allocates a set amount, 150 DH per person at the a la carte resturants, ask instead for the a la carte menu and select from that instead. You can pay extra if you go over the allocated amount.
You should take a trip out to the Souk. Incredible place - smells, sights, sounds. Again, take care with your money & be prepared to haggle. Busiest day is Sunday. If haggling is not your thing, try the government run shop, where the prices are fixed. Its also a good place to see the maximum you should be paying as a guide if you do want to go to the souk. Your rep or the hotel can tell you where it is. Its about a 15 minute walk from the hotel so its a nice stroll.
The weather can be variable in Agadir because of the winds from the Atlantic coast. We were lucky and only had two poor days. The hotel is lacking on facilities when it rains, so probably not suitable for families.
All in all though. A good time had. Standards high, food good, and the service very attentive. Would recommend it.
On the whole a very nice hotel with excellent standards of service demonstrated by the pool team. restaurant staff and hotel receptionists.
A definite plus is the excellent standard and choice of food . If you choose to go half board you have excellent alternatives to the main buffet restaurant. These include the on-site waiter service 'La Grappa' Italian restaurant. You can go to this as many times as you wish on your stay and the pasta dishes come in very handy if you have a choosy toddler with you. Also the hotel provides vouchers to be used once at each of 4 other restaurants situated directly at the front of the hotel. These are a Lebanese, Moroccon , Pizzeria and Mexican.
Another plus is an extremely pleasant well run pool area. The pool attendants are extremely friendly conjuring up parasols , towels and sunbeds on request no matter what time of day completely eliminating this stresspoint that sometimes occurs at holiday hotels. On your stay at Morocco youll find the pool area is important as the beach although large is very uninviting due to poor maintenance and overuse.
From a critical point of view the rooms are fine but look a bit a bit tatty in places particularly the bathrooms. Not all rooms have a balcony. Our allocated room did not but when we 'asked' for one with they quickly found us one that did.
The hotel is quiet at night and there is very little evening entertainment in the hotel as most seem to venture into the 'town' .
While we found Agadir itself a little dissappointing this hotel was however excellent .
Al Madina Palace
This hotel is amazing. Will definately go back. The staff are so friendly and the food is good. Drink prices in the hotel are a bit steep, but all in all, it is brilliant. Highly recommended!!!!
Quality, service & great food!
Loved the Al Madina Palace Hotel (stayed there in June 2002).
Although the hotel looked awful on the outside when we arrived from our transfer from the airport , once you step into the lobby the atmosphere changes completely:
- Lobby, rooms and restaurants look great and are kept very clean.
- The personnel is extremely professional and friendly: at the reception, at the pool and in the restaurants. The know you from the second day, and make sure that everything is as you desire.
- Food at the restaurants was great, really great.
- The hotel is ideally located to walk around Agadir.
Conclusion: we really enjoyed our stay at this hotel. As said, the hotel doesn't look like the other "beach clubs" from the outside, but there's a shiny pearl of quality-service inside this oyster...
TripAdvisor Reviews Ryad Mogador Al Madina Agadir
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