1886 Crescent Hotel & Spa
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Historical Traveler Reviews 1886 Crescent Hotel & Spa Eureka Springs
Disappointed Would Be An Understatement
My husband and I attended a wedding in early November. Since the wedding was being held at the Crescent we decided to stay there. When I called for a reservation I was quoted a rate of $159 per night.
Definitely more than I wanted to pay but...considering the fact that this was supposedly a 'grand historic hotel' I went for it. Shortly before heading to Arkansas I discovered that my sister was quoted a rate of $99!! Needless to say I called and requested the same rate - which they agreed to give me. Driving up to the Crescent is an experience - the building looks like a mini castle and the grounds are lovely. We were excited to stay there - until we entered our oom. What a dump (dark, dirty, dingy, stained carpet, dust a couple inches thick under the dresser, torn lampshade, freezing cold and the heater rarely worked). We were supposedly given the room with the BEST view!! OMG - if you stood on the rickety bed and peaked through the dirty windows (while trying to not touch the dirty curtains) you could catch a glimpse of the treetops. The only saving grace of our room is that we had a decent bathroom (relatively speaking, that is) - it was at least roomy. My sister's room was almost as bad as ours (dark, dingy, beds sagging, and a minuscule bathroom). To top it off - whenever we turned on a lamp and the television the power blew out - same thing if i tried to use a hair dryer (with nothing else turned on). It was frustrating to have to constantly call to have the power switches reset - to say nothing of what a fire hazard it must be. By far - the Crescent was the worse hotel we have ever stayed in - and we have stayed in a lot of hotels. If we had been charged $159 per night I would have been livid as $99 was way too much for a dirty dump. It's sad that the owners don't just bit the bullet and do a decent renovation.
Just a short stay. Only one night. Stayed in the penthouse suite. This is a historic hotel that has been nicely redone. Everything about our stay was excellent. The staff were all very nice and the restaurant is worth going to even if you are not staying in the hotel.
Ahhhh So Relaxing!!
I surprised my wife, and did not even tell her where we were going until we pulled up to the beautiful Cresent Hotel for our anniversary. We had a very relaxing trip and enjoyed all the attractions and shopping in Eureka Springs. This was our first time there. We would return to this secluded little town. I dont think that you would want to spend more than 3 days, any longer than that I dont think you would be able to enjoy it as much. This was a nice getaway. I made all the arrangements after looking online through there web site. This place looked awesome! So during check-in I got our room keys, our package certificates and went to our room to have a nice relaxing weekend..... I was so disappointed at this room (It was absolulty nothing like the photos on the website) This room was the smallest room I have ever been in. When you walk in there is a bed, dreeser,tv,and coffee maker. To the right of the room is two doors you open one door it is a closet, you open the other door it is the bathroom. I AM NOT KIDDING..The bathroom was so small, that when you sit on the toilet you have to put your feet into the bathtub it is that small..and I am only 5'6. The walls were painted pea green, no pictures what so ever. I requested a view of the gardens (Because it is really, really nice) well we looked out the window and saw some parts of the garden, but it was hard to enjoy it because you looked out onto the banquet room roof. I was on the 2nd floor in room 207 ( No ghosts there...did not see any nor anything close to it, I think it is just a tale, or maybe not..we did have the fire alarm go off around 10pm) and everyone had to evacuate the Hotel. That was pretty interesting. The Hotel staff did a great job making sure everyone got out. This was a false alarm. I had over heard someone say that someone pulled a fire alarm. Anyways we went to dinner and enjoyed our evening. The next morning we took the tram to the shops. While waiting for the tram to arrive at the Hotel, I decided to go talk to someone and "just let them know" how disappointed I truly was WITH THE ROOM, not anything else about the Hotel because this place was so beautiful, and truly was enjoyable other than the room. After explaining to the manager (Chuck) that I was very disappointed in the room for as much I was paying for this weekend it was not what I had expected, in a very polite way to him, I just asked if I could upgrade to a different room to enjoy our anniversary like I had thought I was going to get. (Due to Columbus Day weekend) availability was very slim to none. Chuck immediatly told me to go pack everything in your room and put everything onto your bed, go enjoy the rest of your day, and when you get back we will have everything done for you, there is nothing to worry about, I want my guests to be satisifed and I will do what ever I can do to give you a great weekend. I was very pleased and thanked him with a hand shake. I told my wife that we needed to go pack things up, ect and go have fun in Eureka Springs. Several hours later we returned, got our new room keys and went to our room......AAAHHHHH what a beautiful room with a awesome view. Chuck really did do what he said he would do, and he made sure that his guests were satisfied. We were able to relax in this suite, and enjoyed our anniversary. Thank you very much...You have to come see this unique place, but make sure that you do not stay in a regular room, other wise you will be very disappointed, make sure you reserve a room with lots of room and with the ammendities that you expect from a great hotel. You will absolutly fall in love with the surroundings, the spa, the carriage rides, all the way down to a relaxing cruise on the Beaver Dam. Enjoy your stay. I hope that this will help you make the right decision. Have fun in Eureka Springs!
Loved our stay
My daughter and I stayed the night at the Crescent Hotel on Oct. 11, 2003, a birthday gift from my wonderful husband to me. I was a little nervous because I had read some of the past comments but I am happy to report that we LOVED OUR STAY AT THE HOTEL! The staff was great, the food was great and the hotel was what we expected it to be, full of charm and history. We did experience some weird happenings but nothing that scared us to make us want to leave. The weather cooperated and we couldn't have asked for a better weekend stay at this hotel. We hope to visit the hotel annually and stay overnight and include the spa package, which we did on this trip and that was most enjoyable and relaxing. Also, Eureka Springs is a great town and full of shops and restaurants, so remember a day is not enough to enjoy all of Eureka Springs.
History, Atmosphere, Fright
Let's be honest, this is a hotel that is over 100 years old. It spent many years vacant with no upkeep. It is only to reason that it still needs lots of work. I felt like our stay was a great one. The room was not big, it had two double beds, a sofa, dresser, TV, and coffeemaker.
The bathroom was nice and newly refurbished. The view out the window was of the annex portion of the building but that was okay. If you are coming to this hotel to only spend time in your room then you are missing many wonderful sights of this charming town and the grounds of the Crescent are beautiful. We took the ghost tour and the very same night we did encounter a spooky experience in our room. I would have to say that the claims of this wonderful hotel being haunted are definitely true. The basement area had been renovated since our last visit only six weeks prior, and from our understanding the renovating is going to be a contuining process. Bottom line, if you like history, and being a little spooked, this is the place for you.
Loved the crescent!
i was shocked to see some of the reviews!This hotel is a landmark and is a look into the past!maybe the rooms are not big, and maybe the restrooms are small,but the experince was wonderful!The employees where very nice and the food was great,not to mention the ghost tour!I will tell you now that the hotel does have spirits!we encountered them first hand (no lie) we stayed in room 316 and there is a lady spirit residing in that room.if there is a way to verifiy this let me know but she told me her last name was kincaide.i personally had a spirit strighten my necklace at the table over looking the pool.our son also experienced the tub stopper pop out of the tub and fly across the room while we were getting his bath drawn.I loved the experince but have to admit i got scared and dont know who long ill have to wait till i can spend the night there again.But highly recommend the ghost tour!
Sorry, but true....
I hate to say it, but it's true. The rooms at this supposedly "elegant" hotel, are anything but. My step-son got married in Eureka Springs awhile back, and I arranged for he and his bride to stay there along with some of the rest of the wedding party. I thought my husband and I were giving the newlyweds a great gift. Well...I was wrong! The rooms were not at all what we expected. We went to knock on the newlywed's door and could hear our new daughter-in-law say what a disappointment it was to stay there. She was right, the walls are paper-thin, as are the doors. I know that the hotel is old, but if that's the best they can do, as far as restoration goes, then that is sad.
Eureka Springs arkansas is truely a lovely trip for a 3 or 4 day weekend.Longer then that is probably too long.It is very relazing.
Sorry - This Place is a DUMP
I have been visiting Eureka Springs over the last 25 years. Over the
years, I was well aware that despite being an historic landmark, the
old Crescent Hotel was in terrible disrepair. Although it had been
'renovated' several times during the 70's and 80's, the work always
seemed to be haphazard and incomplete. Every time I visited Eureka
Springs and walked through the hotel, I was disappointed. I always
thought it was a shame that such a commanding building needed so much
Finally, in the late 90's, I was pleased to hear that the newest round
of owners were going to once again restore the hotel. I read online and
in several reviews that the hotel was being completely refurbished, the
rooms remodeled, and a spa added. The following is an exert some of the
information I read about this massive restoration effort:
"Driving up to the 1886 Crescent Hotel and Spa in Eureka Springs,
Arkansas invokes a feeling of grandeur as the luxurious gardens and
castle-like architecture come into view.
Owned since 1997 by Martin and Elise Roenigk, these dedicated
preservationists have just completed three years of renovation to the
The first phase of the renovation was to revive and refine for today's generation the art of relaxation and wellness. The Roenigk's constructed The New Moon Spa in the summer of 1997 and it opened that fall. Offering mind and body relaxation, the 6,500-square-foot spa is Eureka Springs' newest and most expansive wellness facility.
Once pampered, guests can retire to refurbished Victorian-style rooms.
Victorian patterns, wall stenciling, wainscoting and mosaic tile accent
the room improvements.
All 68 guest rooms have new electric wiring, plumbing, beds and baths.
They have also been decorated them with new bedspreads, drapes and
carpet. All rooms feature historic color schemes with half of the rooms
offering a one hundred percent authentic Victorian scheme.
Originally billed as "America's Newest and Most Luxurious Hotel" the
Crescent was built at a cost of $294,000. The Roenigk's have spent $3
million so far on its recent restoration."
This is laughable. But I'm getting ahead of myself.
Excited by the restoration news, my mom and I decided to plan a 'girls'
trip and visit the spa. Unfortunately, the conclusion I came to after
staying in the hotel is that the building must be a money pit. I found
it difficult to believe that over $3 million has been invested. Perhaps
that amount was spent entirely on building the new spa. Or, perhaps the
new owners have sunk thousands into heating, cooling, wiring, plumbing,
etc...because visibly, it doesn't look good.
Moreover, let's just say our trip turned out to be something from the
Twilight Zone. Nothing went right. Our reservation was wrong, our room
was filthy, the food was nasty, and the hotel, despite being
'renovated' needs a whole lot of work. The rates being asked to stay in
this dive are a joke. Read on for the details.
The room we stayed in had a horrible, stale, cigarette smoke stench
(even though I requested a non-smoking room). The carpet was worn and
stained. The décor was hideous (more on that below). The furniture
consisted of two beds, a dresser, the TV, and the ugliest, stained,
cigarette burned, yellow velour chair I've ever seen.
The bathroom was miniscule. Although the tub was an antique
free-standing claw-footed tub, the shower was rigged in such a way that
it was impossible to shower without getting water all over the floor.
It didn't help that the bathroom was a two-foot step up...ensuring
that all the water on the floor would run down into the room and soak
I peeked into other a few other rooms while they were being cleaned and
they appeared to be waning also. The hotel has been decorated in an
awkward attempt of combining Victorian styling with modern-day living.
What you get however, is a hodgepodge of crap. I suspect the new owners
attempted to decorate each room 'individually' with whatever
mismatched, pseudo antiques and relics they could find. Victorian it is
The gift shop was junky - full of t-shirts, mugs, angel figurines,
pencils and magnets. Again, hardly worthy of what one would expect to
find in a fine hotel. The 'gifts' are more reminiscent of tacky airport
souvenirs rather than the unique and quaint items that are featured
prominently in the stores in downtown Eureka Springs.
The dining room needs help too. Formerly the great ballroom, this huge
space had a cold and dirty feel. Rather than being partitioned off, one
whole end of the room was being used as extra storage for banquet
tables and high chairs- and diners get to look at it. All of the tables
are grouped together in the middle of this huge room with bare floors.
Because there are no rugs, plants, alcoves, etc. the restaurant seems
more like a school cafeteria rather than a fine restaurant. To add to
the cheap dining experience- patrons actually take their ticket to a
checkout counter to pay (a la Denny's) rather than have their server
take care of the bill. Worse, I ate some beef tips that were so salty,
I seriously wondered if the meat wasn't a little rancid- with an
attempt to over spice the meat to cover up this problem. Honest.
Finally, the spa is the best part of the new Crescent hotel. But that's
not saying much. Although the basement (where the spa is located) has
been refurbished, it was done so very efficiently. It had that
'basement rec room' feel...with low ceilings, grid lighting, and
yet another junky spa gift shop.
I'll conclude by saying (if you haven't gathered) that I don't
recommend the Crescent Hotel. Again it's a shame because the exterior
of the building, the history, the location, all of it is really cool.
But the inside needs too much work.
I almost think the only way this gem will ever truly be restored to its
original splendor would be if one of the larger hotel chains bought it
and spent the dough to gut the place. Perhaps Marriott or Sheraton has
the financial backing to make this old money pit into a truly luxurious
hotel. It doesn't seem to be getting done with individual investors
attempting the job.
Then again, it probably wouldn't be profitable for a large corporate
chain to do it. After all, why didn't one of these corporations buy the
hotel (dirt cheap) in the 80's or 90's? They probably knew that it
would take too much money to get it restored and that the ROI didn't
As it is, another couple has purchased the Crescent and made an effort
to spruce up the place. Sadly, it just isn't good enough.If you want a
nice place to stay in Eureka Springs, pass on the Crescent and stay in
the Rogue Manor. MED
My husband and I attended a wedding in Eureka Springs this weekend and stayed at the Crescent Hotel. While the website boasts of beautiful rooms, balconies, and spacious bathrooms - we found that the room was sub par compared to what we saw online. The room consisted of a bed, dresser, tv, and desk. The bathroom was 2 steps up and was so crowded that it was possible to bump your head on the sink while sitting on the toilet. There were no outlets in the bathroom and 2 that we hidden behind the bed and dresser in the room. One window opened out on the dumpster. Upon comparing our rooms with other guests we were sadly disappointed in what we received beased on the price we paid. Luxury Hotel, this was not!
TripAdvisor Reviews 1886 Crescent Hotel & Spa Eureka Springs
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