The Twelve Apostles Hotel and Spa
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Historical Traveler Reviews The Twelve Apostles Hotel and Spa Camps Bay
Our favourite Hotel
My husband and I have had the great pleasure of staying at this superb property on numerous occassions. It is our hotel of choice when travelling to Cape Town and we find the location, service, people and the overall experience at the hotel superb.The rooms are beautifully appointed, the staff always seem to go the extra mile and the attention to detail in the rooms and public areas the best we have ever experienced. We have recommended this hotel to a number of our friends and colleagues and they always come back having the "best time"! You cant beat the views of both the mountains and the sea and on great days you may even be lucky enough to see whales in the bay! The Twelve Apostles Hotel and Spa is one of our favourite hotels in the world and comes highly recommended!
Best Hotel in Cape Town by far
We decided to stay at The Twelve Apostles on our last visit to South Africa. We were absolutely overwhelmed by the standards set there - the room, the food and the wonderful staff who all made our visit so memorable and have almost made the rest of our SA visit an anti-climax. The service was impeccable and many special touches showed that the staff do not forget about attention to detail in all respects. Last but by no means the least, the 12A Spa was a relaxing, tranquil and unforgettable experience. It has a most unusual setting making you forget that you're not in a grotto somewhere far away from civilisation while relaxing in the spa pool, cold plunge pool or flotation bath. Congratulations on an excellent hotel and service. We will be back in the future and will certainly convey our memorable experience to our friends and colleagues.
Xmas in Capetown
Hotel was in a great location but had a bad feeling made by the unpleasant staff at check in. Over all the hotel is first class BUT this was let down by the staff giving the impression that we were lucky to be staying there. At £250 + per night you expect better for your money.
This hotel has a great view, but that is all. Rooms are ok, and some has a beautiful view. You are penalized for the view by heavy trucks passing by a few meters away on the road below. Forget sleeping in. The staff can be friendly, but mostly are not. I have no idea about their competency level as I never got any service, except from the trainee in the Cafe. The spa is very limited in availability and you have to book way in advance. The restaurant is fine if you like overcooked food and unfriendly service. We were also given a timelimit at arrival; the staff told us that we had 1.5 hrs to eat our meal and leave the table! (Which is plenty time - just quite a turn-off to be told!) Make sure you do not get stuck at a table away from the windows. The gym is a closet with machines that could qualify as antiques. Overall, this hotel was not worth my time.
Excellent location for this very good hotel
Before writing this i read the reviews of other Tripadvisor members and i agree with all of them!
Yes the hotel is a little out of the "action" of Camps Bay, but we had a car and it took less then 5 minutes from leaving the car park of the hotel before we walked in to the chosen restaurant.
No the service level across the hotel is not same - excellent at breakfast, superb front office staff, fantastic dinner waiter - massively let down by the "suits" in the restaurant who did have that aloof and "we are too damn important to clear plates and help" mentality.
The food is NOT good enough for the prices charged. But many excellent restaurants in Camps Bay and Cape Town is only a 15 min drive over the Kloof Nek for an even wider choice.
Some rooms are going to look at the mountain and some rooms are not going to be as good as others - but i think that can be said for all hotels.
I did find that some of the charges were just outrageous - internet for one. I am sure they will realise this and have to cut their prices, soon!
Yes you can stay at the Cape Grace or Mount Nelson, i think you have to choose between city hotels and out of town hotels. This is the latter - i enjoy the space being "out of town" allows the hotel to provide and i am very happy to jump in the car drive to the restaurants and other attractions (Table Mountain Cableway in just 8-10 mins).
Loved The Hotel
We stayed at the 12 Apostles and the view is breathtaking. the staff was VERY helpful and cheerful. The Azure Restuarant was the best food we had in Cape Town while eating out and very affordable. It was also very local recipes and fish caught that day. It was so wonderful that we are going to get married at the Hotel. Camps Bay is a lovely place and breathtaking sunsets if you appreciate nature.
Disappointed with this Hotel
My boyfriend and I stayed at this hotel for a week in June. A few things to know about this hotel is it is NOT up to the standards of a hotel for that price. To it's credit the hotel IS in a BEAUTIFUL location. Try to get a room with a view of the ocean. We got a tiny room with a view of a cement courtyard. Also, keep in mind this hotel is FAR from town or anything else for that matter. If you can rent a car do so, if not good luck......The cleaning staff was friendly but not very good. And lastly, if you're looking for a hotel where the staff cares GO SOMEWHERE ELSE. The staff (outside of the cleaning crew and the main restaurant) is cold and aloof. They have an air of "I don't care" about them. They weren't helpful, friendly and gave the hotel a cold, morbid and almost hospital-like feel to it. You could walk in through the lobby where the concierge sits only to be ignored (even while waiting 2 minutes for the elevator you were invisible) The decor isn't all that great. The spa was booked. The hotel is maze-like so navigating it isn't worth your time. Find a route and stick with it. Oh! the restaurant staff was pretty good and the food EXPENSIVE but sometimes worth it. Anyways, hope this review helps. In conclusion Capetown is a beautiful city which i would definitely visit again. Just would not stay at this hotel again. We've stayed in hotels all over the world and the service is not up to par.
It really is heaven on earth
I have just returned from Cape Town and I stayed at this wonderful hotel for 4 nights. I have stayed in many hotels in Cape Town before and I can honestly say that this is definitely the best of the best! The views were breathtaking from the majestic Twelve Apostles Mountain range to the endless sunsets over the Atlantic Ocean.
I could not fault this hotel. The staff were amazingly helpful and friendly from the time we checked in until it was time to depart. The food was delicious! We had dinner at their Azure Restaurant on two nights and the quality of the food and service reached above our expectations on both occassions. They also have a wonderful Spa and I recommend the Moya Crystal massage! They even provide complimentary luxury transfers to take you and collect you from all nearby attractions.
It was definitely the highlight of our trip - we loved it!
Felt compelled to write
after seeing the other user review - our experience was very different. Yes, the views from the front are lovely, but our room faced the side, never got any sun and overlooked a grass bank with a half-hearted attempt at a flowerbed. What's more, it's a ten minute drive to the civilisation of Camps Bay so we felt quite stranded (despite the hotel's car service). The staff were very friendly, but pretty incompetent. Walking through the hotel at 1pm, we were faced with a maze of uncleared room service trays in the corridors, and we waited over an hour for a snack in the 24 hour cafe at midday. The decor - sort of eighties camp meets Ralph Lauren - is dated, but the worst thing was definitely the smell of stale cooking that seemed to permeate every corner of the hotel. Not dreadful, but not great either and there are so many brilliant hotels in Cape Town to choose from.
Stayed here in Feb 04 with my wife and it was definitly the best hotel experience I have ever enjoyed.My work brings me to lots of hotels in Europe and I have never experienced nearly as good service as we did here. From a tour of the hotel by the manager to the friendly staff in the bar to the excellent food and wine in the hotel, everything was first class. I would recommend this to anyone and that's even without mentioning the absolutly stunning views of the ocean and the Lions head ! Excellent !!
TripAdvisor Reviews The Twelve Apostles Hotel and Spa Camps Bay
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