Watergate Bay Hotel
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Historical Traveler Reviews Watergate Bay Hotel Newquay
Try to avoid this hotel if you don't want to burn your money
The worst stay in a hotel ever! When I tried to check in it took almost 30 minutes because the receptionis had to answer the phone every time it rang. I was told that they have to pick up at the third ring or get problems with management! As a business traveller I am used to being treated a lot better (on all five continents). Everywhere else you as the guest who is there are the most important person. After all, you are there to spend money --- not in Watergate Bay. They prefer the person lying on their couch to the guest in front of them. Had to ask to be checked in please as I had a conference call. No internet access in public area except for children (parental controls apply...)Phone jacks in the room work, but management asked me to get offline after a while due to not enough outgoing phone lines - unthinkable in the rest of the world! For the business traveller, who does not even get a corporate rate, this is no value for a lot of money. Room was not cleaned properly, housekeeping could not provide a hair dryer, bar prices are extortionate, charges for sending faxes seem like highway robbery and there is no fax machine at the front desk, so receptionist has to get somebody to cover and go someplace else, which takes a lot of time, etc. Best about Watergate Bay is the Phoenix Pub with good food at decent prices -- try the lobster, it's really good.
Spent 4 nights at the Watergate Bay and had a fantastic stay. The hotel has a fabulous view set directly above the beach. The tide goes out during the day leaving a huge beach which is perfect for kids. Some of the scenery in the surrounding areas is spectacular (e.g. Bedruthan steps).
The hotel is aimed at families with children and the listening service was great, enabling us to relax in the evenings in the bar and restaurants.
Don't expect a 4 star luxury hotel, but all in all the facilities are good even if some of the rooms are a bit basic.
All in all a great stay - highly recommended.
Beware this Hotel!
This hotel was not what we expected at all. The parking is only enough for a few cars and with a young baby it was very difficult. We booked this hotel as we were led to believe it was baby friendly, but think again! The so called baby kitchen was a tiny cupborad with a fridge and microwave. The so called baby listening involved the telephone picking up the baby's cries and then whoever was on reception ( sometimes no-one) being bothered to find the parents and let them know! I was not keen on this arrangement at all. The food was expensive for what it was, and the staff were not very helpful at all. The prices they charge I would have expected a great deal more. Also beware their cancellation policy, if you are called away urgently as we were, they still charge you the full amount for the entire stay, by accessing our credit card and taking money we had not authorised them to do. Apparently they can do this as it in their terms and conditions. However we were never sent a copy. All in all a very poor standard of friendliness and customer service, the only good thing is the view.
Pale imitation of a quality hotel at top prices
We were excited about our 3 night stay having visited the hotel's website and decided to treat ourselves to a superior, sea view room. As it turned out, our room, 54, was in the old part of the building, was a claustrophobic narrow room, with the only window being on the end, side wall, so to get any view you had to skirt around the bed and up to the end of the room and stand in the corridor like space to crane round at the sea view. We asked to switch rooms, but were told this was impossible. Other irritants (given the price and pretensions of the hotel) were the cheap fittings, poorly designed rooms and lack of touches such as water or fruit that one might expect at these prices. Service was very patchy - the cafe was unable to serve coffee at 10am on the Sunday and we had to wait 30 mins for a luke warm coffee; food orders were confused; food and breakfast was very standard, high street fare. On check out when asked about our stay, telling receptionist the room was very disappointing and telling her why; I was told it was a superior room and if I saw the standard rooms I would clearly see that it was superior! A man (the owner?) was standing close by, listening to the conversation and nodding with the receptionist, but walked away making no attempt to understand my (customer) perspective. Needless to say the £160/night rate was duly charged.
If you are in the area, do check out the Pheonix pub - in contrast to the Watergate, it is great value and quality - particularly the lobster and chips!
Very nice Superior Sea View Room
Had an unplanned stay for one night after our Air South West flight was cancelled. Was accommodated very quickly and helpfully by the reservations department. They came down on the price because it was a late booking, so it was £120 for a double superior sea view room for one night, for two, with breakfast, high season.
First set of people on the reception were brilliant and very helpful. The lady on duty the morning we left was not so helpful. I had eaten out the night before (in Newquay) and was ill in the night, but they would not let us overstay by even an hour without charge. So I went to lay down in the Adult Sea Lounge, leaving the bags with the receptionist.
The room itself was modern and contemporary in style, but I would say they need to keep varnishing the wooden balcony decking or it will soon look old (facing the sea and very exposed, no surprise). Spectacular view from the room, nice furnishings and TV. OK buffet breakfast. Very expensive bottled beer. Our room was very clean.
They are very relaxed about sand etc and didn't mind me traipsing in in my wet suit. For those who think this is a bad thing - this is a 'surfing and seaside' holiday destination - there is little else to do here - and it goes with the territory. They have a wet suit drying room and their own extreme sports academy - learn to surf, kite surf, power kite etc. Lots to do and activities for kids - I don't have kids but it's the kind of place they'd love, with their own play areas, films etc. Music in bar area a bit loud. They have tennis and a sports hall also.
Didn't try the food other than breakfast. Enjoyed my stay and would go back.
This was our first visit to the hotel though we did speak to other families that had been there on numerous occasions previously - all of them commented that the hotel (post refurbishment of bar, restaurant, lounge areas this year) has greatly improved this year.
We had a sea view room which cost approx. £230 per night - it was small but comfortable - you wouldn't want to spend too much time in it, and we didn't. Too expensive for what it was really.
As the staff are all youngsters, don't expect it to pass the finger tip cleanliness test.
The hotel is also used by a lot of surfers so surf boards are left in the reception area, corridors and stair ways. As a result there is also sand just about everywhere in the hotel, though I can imagine that this is very hard to keep on top of.
The good points:
Location is fantastic and the views breathtaking - right on it's own beach which is massive and though it gets busy, is never overcrowded. Sitting out on the new terrace watching the sun go down with a beer in your hand - you could imagine yourself being in some exotic location half a days flying away.
A good attempt has been made to update the public areas (bar/lounge, restaurant) and give them more of a contemporary feel - though it is evident that this has been done on the cheap. Fixtures, fittings, quailty and workmanship are not top notch.
The hotel has a friendly atmosphere and the staff (mixture of British, European and Australian youngsters working here for the surf in Summer) are pleasant and attentive. You will be talking to other guests and making new friends from the moment you arrive.
The facilities for children are very good with numerous activities during the day and kids clubs at night so that you can have a quiet meal with your partner if you wish. There are also visting entertainers daily.
Beach Hut bistro is a must for a meal and we found it better than the restaurant in the hotel - maybe that is why they only allow you to eat there for 1 night in a 7 night stay if you are on DBB!
There is entertainment on in the bar most nights, some of it good, some of it early night material - but at least they try and provide the entertainment.
Dinner for under 7's is served at 5:00pm in the main restaurant - our worry was it was going to be all chicken nuggets, burgers and fish fingers - it wasn't. There was roast of the day, fresh fish, selection of pasta and sauces and lots of fresh vegetables - big thumbs up for that one.
The bad points:
Bar prices are extortionate - after all you are a captive audience. £3.50 for a pint of budweiser, £3.00 for a bottle of corona - bit of a cheek really.
The food is average, and quality varies day by day with the worst being at weekends. Choice of 7-8 main courses but the menu changes on a Thursday so you should be able to find something that appeals.
£3.00 supplement for Cheese and Biscuits on the DBB rate is simply a joke - come on WBH get real !
Maintenance and cleanliness must be kept on top of if they want to keep attracting the type of clientelle they are after. Though most of the work is less than 12 months old it is ready for a refresher.
The pool area is looking a little tired, though it was a struggle to pull our 6 year old away from it.
All in all, we had an extremely pleasant and relaxing holiday, we could have got stressed about some of the minor issues but it just was not worth it and we were too chilled anyway.
Our 6 year old son loved every minute of the stay and it was a battle to get him away from the hotel pool during the day to do something different.
I would recommend this hotel and its location for families who just want to chill, take in the location, the beach and try there hand at a few water sports - and above all are easy going.
Would we return - yes more than likely.
Very Expensive and not that great!
Our first problem with the hotel was car parking - there wasn't any so we spent the first half hour driving around. They had a pay and display car park next to the hotel but you were not allowed to leave your car in there overnight even thought the hotel owns it.
We stayed in a superior sea view room which had only just been decorated and when I had a bath the tap fell off into my hand, so finishing touches weren't great even though we paid £140.00 for this room. I paid less to stay in the Savoy in London and it was 10 times better.
We ordered food in the bar and it came out from the kitchen resembling something from a transport cafe, not even a garnish insight just a slab of ham, 1 egg and a few thin cut chips which they had the audacity to charge £8.50 for!!!
We went for a swim in the pool and they say not to take the towels from your room but ask for ones at reception, be careful because they charge you £2.00 per towel. Also make sure you check out on time because they charge you £15.00 for every half hour you are over your stay.
All in all a disappointing stay, the owners of the hotel are very greedy and charges are stuck on everything. If they could they would charge you to walk on the beach!!!! The one saving grace is the magnificent views.
We have just come back from a 4-day stay in the Watergate Bay Hotel and had the most fantastic time.
We stayed in the Coach house, which is behind the main hotel; it had a master bedroom and a twin bedded room also a nice size bathroom with bath and shower.
The room was extremely clean and comfortable.
The hotel itself was fantastic, the Staff very friendly and helpful, the weather was not great, which meant we had more time to enjoy the relaxing atmosphere of the hotel. The Bar was very relaxing ideal to sit and read a book.
We had dinner in the beach Bistro that is on the beach but still part of the hotel and had the most gorgeous dinner - I totally recommend the cod in cider batter!! Make sure you book however quiet you think it's going to be - trust me, it gets fully booked in no time at all.
But if you're not keen on total peace and quiet, relaxation and fish/seafood then it's not the place for you.
The phoenix pub up the road also does some amazing food - be warned the bowl of ice cream is huge!
There was only a couple of tiny issues we had our room was on the road which is quite a busy one, but to be honest it didn't disturb our sleep, and the coffee in the bar and restaurant wasn't too nice, but then that's personal taste.
oh and there isnt a cash point at the hotel the nearest one is about 4 miles away in Newquay, but you can use a charge card and charge food/drink to your room which is handy!
All in all we had an amazing time and are definitely going back!
The room was freezing cold when we arrived, the radiator did not work so we were given an electric fan to heat the room. The bathroom door had a fault in that it kept opening and closing during the night which was also annoying.
This was supposed to be a sea view room for 126 pounds per night.
The view was instead of the car park and you had to look right round the corner to see the sea.
Would not rate this hotel and would never stay there again. Better off in a b&b
Excellent Family Hotel
All the family have loved the hotel over the past 12 years. It is all about location... Perfect... We originally went there for the nanny service so we could have a meal on our own. Now we go because they have a teenagers room!
Great food, relaxed service, fantastic views, etc. Kids will want to go next year for sure. I expect we will be going with our grandchildren in years to come!
TripAdvisor Reviews Watergate Bay Hotel Newquay
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