Watergate Bay Hotel
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How has this hotel rated in the past?
Historical Traveler Reviews Watergate Bay Hotel Newquay
The worst stay in a hotel ever! When I tried to check in it took almost 30 minutes because the receptionis had to answer the phone every time it rang. I was told that they have to pick up at the third ring or get problems with management! As a business traveller I am used to being treated a lot better (on all five continents). Everywhere else you as the guest who is there are the most important person. After all, you are there to spend money --- not in Watergate Bay. They prefer the person lying on their couch to the guest in front of them. Had to ask to be checked in please as I had a conference call. No internet access in public area except for children (parental controls apply...)Phone jacks in the room work, but management asked me to get offline after a while due to not enough outgoing phone lines - unthinkable in the rest of the world! For the business traveller, who does not even get a corporate rate, this is no value for a lot of money. Room was not cleaned properly, housekeeping could not provide a hair dryer, bar prices are extortionate, charges for sending faxes seem like highway robbery and there is no fax machine at the front desk, so receptionist has to get somebody to cover and go someplace else, which takes a lot of time, etc. Best about Watergate Bay is the Phoenix Pub with good food at decent prices -- try the lobster, it's really good.
Spent 4 nights at the Watergate Bay and had a fantastic stay. The hotel has a fabulous view set directly above the beach. The tide goes out during the day leaving a huge beach which is perfect for kids. Some of the scenery in the surrounding areas is spectacular (e.g. Bedruthan steps).
The hotel is aimed at families with children and the listening service was great, enabling us to relax in the evenings in the bar and restaurants.
Don't expect a 4 star luxury hotel, but all in all the facilities are good even if some of the rooms are a bit basic.
All in all a great stay - highly recommended.
This hotel was not what we expected at all. The parking is only enough for a few cars and with a young baby it was very difficult. We booked this hotel as we were led to believe it was baby friendly, but think again! The so called baby kitchen was a tiny cupborad with a fridge and microwave. The so called baby listening involved the telephone picking up the baby's cries and then whoever was on reception ( sometimes no-one) being bothered to find the parents and let them know! I was not keen on this arrangement at all. The food was expensive for what it was, and the staff were not very helpful at all. The prices they charge I would have expected a great deal more. Also beware their cancellation policy, if you are called away urgently as we were, they still charge you the full amount for the entire stay, by accessing our credit card and taking money we had not authorised them to do. Apparently they can do this as it in their terms and conditions. However we were never sent a copy. All in all a very poor standard of friendliness and customer service, the only good thing is the view.
We were excited about our 3 night stay having visited the hotel's website and decided to treat ourselves to a superior, sea view room. As it turned out, our room, 54, was in the old part of the building, was a claustrophobic narrow room, with the only window being on the end, side wall, so to get any view you had to skirt around the bed and up to the end of the room and stand in the corridor like space to crane round at the sea view. We asked to switch rooms, but were told this was impossible. Other irritants (given the price and pretensions of the hotel) were the cheap fittings, poorly designed rooms and lack of touches such as water or fruit that one might expect at these prices. Service was very patchy - the cafe was unable to serve coffee at 10am on the Sunday and we had to wait 30 mins for a luke warm coffee; food orders were confused; food and breakfast was very standard, high street fare. On check out when asked about our stay, telling receptionist the room was very disappointing and telling her why; I was told it was a superior room and if I saw the standard rooms I would clearly see that it was superior! A man (the owner?) was standing close by, listening to the conversation and nodding with the receptionist, but walked away making no attempt to understand my (customer) perspective. Needless to say the £160/night rate was duly charged.
Had an unplanned stay for one night after our Air South West flight was cancelled. Was accommodated very quickly and helpfully by the reservations department. They came down on the price because it was a late booking, so it was £120 for a double superior sea view room for one night, for two, with breakfast, high season.
This was our first visit to the hotel though we did speak to other families that had been there on numerous occasions previously - all of them commented that the hotel (post refurbishment of bar, restaurant, lounge areas this year) has greatly improved this year.
Our first problem with the hotel was car parking - there wasn't any so we spent the first half hour driving around. They had a pay and display car park next to the hotel but you were not allowed to leave your car in there overnight even thought the hotel owns it.
We have just come back from a 4-day stay in the Watergate Bay Hotel and had the most fantastic time.
The room was freezing cold when we arrived, the radiator did not work so we were given an electric fan to heat the room. The bathroom door had a fault in that it kept opening and closing during the night which was also annoying.
This was supposed to be a sea view room for 126 pounds per night.
The view was instead of the car park and you had to look right round the corner to see the sea.
Would not rate this hotel and would never stay there again. Better off in a b&b
Excellent Family Hotel
All the family have loved the hotel over the past 12 years. It is all about location... Perfect... We originally went there for the nanny service so we could have a meal on our own. Now we go because they have a teenagers room!
Great food, relaxed service, fantastic views, etc. Kids will want to go next year for sure. I expect we will be going with our grandchildren in years to come!