Best in Philly

From the moment we arrived at the Rittenhouse, for our stay last month, we were greeted by the bellmen and doorman, they were extremely helpful, offering to immediately check our baggage, and deliver them to our room. the front desk clerk was friendly and gracious, and check in was a breeze. upon entering our corner room a 600sq foot king room, we were overwhelmed by the size and luxurious furniture and layout. it offered a large foyer, leading to the room itself, which was tastefully decorated. the room had a seperate work area near the windows, with a desk, and high speed internet access. the room had sitting chairs with several current magazines, and cable tv in an armoire, and fully stocked minibar. the bathroom is huge! it features a large whirlpool tub, seperate giant glass door enclosed shower, with sauna, and bidet. the bathroom's double sink counterspace, is quite large, and included a hair dryer, and aveda toiletries. the room has a huge walk in closet, where we found our robes and slippers. delicious chocolates from the hotel's LaCroix restaurant where placed on our pillows. room service at midnite was outstanding, we received our order within about 15 minutes, which is very reasonable. we took a one nite package which included free parking and complimentary full breakfast, which we chose to have in our room. ordered it the nite before, and it arrived 5 minutes before the time we chose for them to deliver it to our room in the morning, with our choice of newspaper. the concierge, sean, was very helpful, directing us and providing us with a ride from the hotel in the hotel's town car to a nearby concert we were attending that nite. the hotel is located right at rittenhouse square, and is in easy walking distance to the many nearby shops and restaurants on walnut street and surrounding areas. check out was fast and easy, and no hidden charges on the bill, it was just like they said it would be for the nite. the valet after check out to bring the car to us was very quick. we read about many other nearby hotels having a slow valet to get your car back at check out, but here it was no problem at all. this hotel is one of the reasons we will be coming back to Philly in the very near future, and we would highly recommend it to anyone looking for outstanding service and accomodations, and are willing to pay a bit more than for your basic hotel rooms, but it is well worth the money to have a relaxing and an enjoyable, perfect stay.

Great view!

The rittenhouse is truly impressive- from the luxurious rooms, comfy beds and impressive lobby and high tea, this was truly an experience to remember. Also, the view of rittenhouse square was breathtaking. We will definitely stay at the rittenhouse if the opportunity arises.

Very Convenient

My sister-in-law and I were booked at the Four Seasons. The Four Seaons only has twin beds or king beds, no Fulls. It is also far from everything. So we switched to the Rittenhouse at the last minute. WE cancelled spa appointments at the Four Seasons and booked them at the Adolf Biecker spa in the Rittenhouse.

The room was quite large and in very good condition. Hotel is in a perfect location for walking to shops and restaurants. Smith and Wollensky is in the lobby. Great hamburgers for lunch and cocktails in the late afternoon. Spa services were great, although the spa needs to be expanded and updated, which they are in the process of doing. Will be done by summer. The staff in every part of the hotel was great.

Needed hangers called, they were there in 3 minutes. Needed new hairdryer, there in 4 minutes. Valet guys were great. My warning light for oil came on when they brought out my car and they ran and got oil and put it in. Overall, Philadelphia is a great city with lots to do and the Rittenhouse Square is a great place to be.

Very enjoyable stay

Had a very enjoyable stay in a comfortable room. High tea was lovely.

It was also great to be able to de-stress (is that a word?) by playing the lovely piano in the lobby. (I'm so tired of hotels that lock up the piano!) I especially enjoyed the fact that the staff was either so tone deaf or such wonderful liars that they complimented me on my piano playing.

Don't Bother

This hotel is incredibly overpriced and outdated. The heat was a joke -- our room was freezing. We were in the nicest suite in the hotel and it was mediocre. The only thing this hotel has going for it is location. Go stay at the Four Seasons -- it's not THAT far from Rittenhouse Square.

Give Me a Break

Way overpriced. Rooms decorated nice enough but problems with hot water, leaking plumbing, and construction noise on a recent stay.

Management had snooty attitude and couldn't understand why we were unhappy paying $285. Trying to compete with the big boys without the same services.

Awful Stay

Stayed at the hotel for one night: Drilling noise in nearby room, leak in wall was so noisy that the hotel moved me to another room, shower switched off twice, heat wasn't working in the bedroom, room had musty odor. After I complained, the staff had the nerve to offer "half off" my stay. After finally comping the room, they became defensive when I suggested they provide me with a complimentary future stay. This hotel is a so called "4 diamond hotel" and boasts membership in the "World's Great Small Hotels" association.

Tea

Read about the tea on tripadviser website, tried it myself. I woulf reccommend it as a pleasurable way to spend an afternoon in Philly. Ask to be seated on the lower level of the lobby. Casual attire is accptable,

Inconsistent

Stayed several times at this property. The service and attitudes of the staff have ranged from absolutely superb to indifferent to almost rude. One would expect more from a hotel of this caliber and rating.

Fantastic Hotel

This hotel is one of the best things Philly has to offer. The service is outstanding and the rooms equally so. We had a nice spacious corner suite with a bathtub and shower, with a tv in the beautiful bathroom. The bed was huge and overly comfortable and we had a panoramic view of Rittenhouse Square. When their famed tea area was closed, they offered us high tea in our room. Robes and Godiva chocolates were left on our pillows at night and the concierge knew the addresses of the restaurants we were going to off the top of his head. This hotel is impressive beyond beliefe. It has a great store and a lovely lobby and even has an indoor pool, health club, beauty salon, spa and on sight plastic surgery team (I found that hysterical). I can't imagine anyone not loving it here.