The Lygon Arms
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TravelPod Member ReviewsThe Lygon Arms Broadway
While we only stopped in for a night, the room and amenities were welcome, as were the public areas.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Lygon Arms Broadway
Warm, pleasant break
It must be a different Lygon Arms where these negative reviewers stayed because I saw none of these issues during our stay in early January for three nights. There is another more inferior Lygon Arms in a nearby village, so be careful. We stayed at the Lygon Arms Broadway and enjoyed every minute of it. The food was excellent, the staff were very friendly and the atmosphere was extremely pleasant. Everyone doted on our 8 month old. Broadway is a lovely village and in this hotel you are in the middle of it all. If you're American looking for the traditional middle England experience, this is it. If you're a Brit looking for a weekend away, watch out for the Americans.
Very special and memorable sojourn in the Cotswolds
Went to England in wet, dreary February for a birthday trip solely because I had bought a package at the Lygon Arms through Luxury Link. Loved every minute of it. They were very gracious in setting up the reservation, suggesting an Orchard Cottage room which was simply lovely, with a wonderful bathroom, great bed and total privacy. The food in the restaurant was excellent -- English breakfast included in our package could not be more varied or delicious -- and we enjoyed dinner both in the main hall and in the adjoining brasserie. Found the dining room service good, the wine list reasonable and extensive, and the cuisine very good for a country hotel which is not a Relais & Chateau member. That others seem not to have had equivalent experiences here is unfortunate but, I suspect, not the rule. For my wife and me, it was worth crossing the pond to do this, and I'd happily stay here again.
My husband and I stayed at this so called luxurious country hotel about 2 weeks ago and we have very terrible experiences at this place we would never return again and will advice our friends to avoid staying at the lygon. This is due to the lack of standard of service (mainly in the bar and restaurant, since it took a very long time to get our orders taken and to receive our orders as well!) and the incompetence of the manager at the time for handling our complaints. the lady receptionist was very rude and seemed like she rather be somewhere else than work, it was very hard to understand her first of all, then we had to wait for a while after checking in due to the room being not ready (!?). i do not recommend this hotel to anyone that is willing to spend lots of money and wants to get the service for that kind of money.
Stayed at the Lygon Arms for one night on their "Winter Crackling Offer" which wasn't bad value considering. Our room was ok on the inside although the extensions to the hotel at the back look like Butlins chalet blocks! They could have kept the extensions in keeping with the rest of the hotel. Had dinner booked for 20.00 and the service was terrible, apparently they had 2 other functions on so the restaurant service suffered. Waited 45 mins for a bread roll to be served and 50 mins for our starters, main course was a further half an hour after the starters, plates weren't cleared away at the end of courses very promptly, eventually they gave us the wrong bill at the end of our meal at 23.00 and to top it all they served me a meat dish for starters when I had specifically requested a veggie starters being a vegetarian. We were not impressed with this hotel at all and have stayed at better B&B's in this area for a lot less cost.
Wow - this place has improved !
Its been a while since I have stayed at the Lygon Arms and dined there. We had a simply wonderful stay in the King Charles Suite. The food was excellent - the new chef Martin was simply brilliant. The service was faultless. The new owners of this hotel who also own Billesley Manor, Stratford-upon-Avon have made excellent changes here - they have hired professional staff who care. They have also spent money on things that needed attention.
All in all TOP MARKS - we highly recommend a stay there.
Fell in love with The Lygon Arms
This is a very comfortable, well run , full service luxury hotel. Stall is pleasant and accomodating,and service is generally highly polished. The breakfast buffet is plentiful, fresh, and beautifully presented. I really loved the fact that I could sit anywhere in lobby, or parlors and be served a drink or a full meal just as if I were in the restaurant or bar. Large open fireplaces and comfortable sofas and easy chairs create a wonderfully cozy environment. The room was comfortable if not huge and the bathroom was absolutely deluxe with thick towels, robes, luxury soaps,etc. There is a sense of history at this hotel that gives one the feeling that they are stepping back in time to a more leisurely and civilized era. I just can't wait to go back. Oh, one more thing,there is a beautiful tiled bottom pool and hottub, sauna and steam room and exercise equipment too!
Longing for the past.
We have taken a Christmas break at the Lygon Arms, for several years. We were always drawn back by its hgih levels of service, excellent kitchen, open fires and old english charm. We booked again for Xmas 2003, having noted in the press that it had recently been sold by the Savoy group. When staying at the Lygon, you accept the fact that it is an old, historic coaching inn. It has for many years, enjoyed an excellent reputation, but has in reality, been somewhat neglected and has been in need of a refurb and money invested in it for some years. We paid, not an insignificant amount, for a superior room in the new part. This turned out to be our first mistake as the room was dreadful. The room generally was shabby and the bathroom a disgarce. The ceiling had extensive water damge, that had been very badly and only cosmetically repaired and looked like it may fall into the bath at any moment. The tiles in areas were literally hanging off the walls and the grouting throughout, was a not too attractive shade of grey (sort of mildew coloured it appeared). We chose not to complain, as we knew they were full and we were only staying two nights after all. We went to dinner, which was well up to its usual standard. Upon returning to our room, we discovered that during the 2 hours of our absence, ?200 had been taken from my wallet. Yes I admit I should have put it in the safe, but this was a ?250 per night hotel, not a provicial boarding house. The staff were limited in their response and didnt appear overly concerned or apologetic. We checked out early, not wishing to stay the second night. The matter was reported to the Police, who confirmed that this had occurred several times recently. They further confirmed that they thought the offences were being committed by a member of staff and were therefore unlikely ever to draw the situation to a satisfactory conclusion. I am afraid that the Lygon has suffered dreadfully under its new owners. The restaurant remains of high quality, but is let down now by its unfortunate location. I cannot recommend this hotel. It has nothing now to endear itself upon me and I am left with the memory of a tired, shabby hotel, in desperate need of some love, care and investment.
Pleasant Staff, Interesting Hotel
My husband and I stayed here over the summer and were quite pleased with our holiday. The inn itself is interesting, full of quirks and idiosyncracies as one would expect from an establishment that has been around since the 16th century. The great hall dining room too was just as one would imagine, with heads of stuffed animals lining a large vaulted room that once must have seen its fair share of dukes and knights. The food was satisfactory enough as well. Our suite (I think the ordinary rooms are nothing special, but the suites are quite nicely furnished) was probably the airiest looking one, done in a country Laura Ashley style rather than in some heavy English style. However, it was probably haunted -- as probably to be expected from a 16th century house! -- as the doors kept banging and creaking against each other in our bathroom all night on the first night. From the 2nd night I decided to firmly lock this and the noises stopped.The hotel service was good, and the concierge staff was extremely knowledgeable and helpful. We forgot our driver's licenses so they arranged for a limousine to pick us up in London and drive us to the Cotswolds and then outfitted us with two racer bikes to use around the countryside upon arrival. This helped us cope with not having a car in the Cotswolds.The Lygon Arms spa is marketed quite aggressively. I found the treatments and the therapists to be very good, and the facilities for the treatments itself are beyond criticism. However, the health club is open to locals and regular members use it quite a bit, so the pool/ sauna/ dress facilities are on the shabby side in comparison to the rest of the hotel. Not at all like the picture of luxury that you can see from website photos!The hotel itself is located in Broadway, which is marketed as one of the most fascinating of the Cotswolds towns, but which is in reality quite boring. There is a main street filled with tourist shops and restaurants, and then that is it, with no beautiful landscapes or architectural features to speak of. So it is imperative that you have a car if you stay at this hotel.Overall, it was satisfactory. However I understand that the hotel has changed hands since the summer, so there may probably be a few birthpains in the handover.
Beware of the extras
The hotel is exacty as advertised but -- if Breakfast is not include in your room rate it will cost you a hefty £16.50 per person. There is another surprise for the unwary and that is the "Room 5% Discretion Service Charge" which is added to your final account when you check out. Quite an unusual and possibly unique way of doing business - but that is the Lygon Arms - unusual and possibly unique
I stayed here for a weekend in November. This place has an excellent reputation. Unfortunately, it did not live up this reputation. I had a standard room with a double bed in the older part of the inn. The bathroom was very nice and looked as if it had been refurbished but the rest of the room was in poor shape. It looked like the ceiling had some water damage in the past and the seams on the drywall had split. As it was raining during my stay, I had a passing concern about the ceiling falling down upon me. Service in the restaurant was fair. I was traveling alone and prior to my arrival I had made reservations in the dining room for dinner both nights during my stay. Upon my arrival at the dining room for dinner the first night I was taken to a small table with only one chair in a far corner away from all of the other patrons. I have traveled all over the world by myself and am generally very comfortable dining alone, but they found a way to make me feel uncomfortable. At first I did not say anything, it was Saturday night and I thought that they had sat me there because there were full. But after a short while I notice that there were a number of empty tables in the dining room. Before the end of the meal I had a few polite but firm words with the head waiter. The next evening I was seated at a regular table with the rest of the diners. The food was good but the service was just fair overall. I was never given a bill to review at the end of my meals. When I asked if I need to sign the bill on the first evening I was told that it was not necessary. At my departure from the hotel, a review of my bills for my dinner each night found a number of additional expensive items that I did not have had been charged to me at in the dining room. The front desk staff did remove those items from my bill. When I asked for a comment card, I was told that the hotel had just changed hands and there the new cards had not been printed yet. I cannot recommend this place.
TripAdvisor Reviews The Lygon Arms Broadway
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