Snake River Lodge and Spa
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Historical Traveler Reviews Snake River Lodge and Spa Teton Village
Almost Perfect for the Off Season Price
Just returned from a pre-Thanksgiving off-season last minute visit to Jackson Hole and I was nervous to book the Lodge (given the reviews on Trip Advisor). The King room was spacious, superior appointments, excellent amenities and housekeeping (with the exception of a few frayed washcloths one day). I did move to a lighter room, the first was a bit dark and faced a building (but if I squatted I could still see the mountain--hence the Mountain View description). Actually, the valley views are prettier than the mountain views. The highlight was the Gamefish restaurant--superb food and service--competitively priced.
The spa is gorgeous, although on 2 occasions there was no spa attendant (no slippers, towels and cups strewn all over--ice water no longer iced nor refilled)--and the spa prices were definitely NOT off season. Very courteous massuese/estiticians. Overall, very enjoyable for the off season price--very pleasant front desk staff. Only real negative was the newer concierge--a bit of an attitude (she suggested I call a taxi myself--handed me the phone number when the lobby was empty). The new Four Seasons is almost done, but there are still a few workers milling about in the back of the hotel--my room was at the front.
Had the Perfect Honeymoon !!!
Snake River Lodge and Spa was the foundation of my GREAT honeymoon in May of 2003. The staff and service were incredible. My new husband and I were awed by the lodge's interior design and wood carvings of local animals. The standard room had the appointments of a luxury suite. The pool area features an indoor/outdoorpool with a waterfall and two hottubs. We dined at the lodge's resteraunt, GameFish, for breakfast and our final diner. The food and presentation is SUPERB. We had such a great time, we are planning a return trip next year and will be staying at Snake River again.
Bitten by Snake River Lodge
We stayed at the Snake River Lodge & Spa in late September 2003. The good news is that Yellowstone and the Tetons are absolutely stunning and a must see. We expected the hikes in this are to be challenging, but staying at this lodge was even more so. Active construction (about 30ft from our window) awoke us every morning at 7:00 am. The immediate view from our expensive junior suite was six port-a-potties for the construction workers. However, if you keep the windows closed (which we couldn't as the air conditioning didn't cool the room down) and the curtains drawn, the room is actually nice. If you like your coffee with milk and sugar - buy it at the local Albertsons....room service won't give it to you, even upon request. You can order room service and will find half of your soup spilled over the tray with no silverware. The towels were ripped and one of the face cloths was a rag...REALLY!! For all this, we were rewarded with a check out surprise, consisting of an overbilling by $700. After some haggling this was resolved. Our advice is to definitely visit Yellowstone and the Tetons, but stay away from the Lodge. If you do decide to stay, bring your e-mail rate confirmation and perhaps your own towels.
Would not return
We stayed there September of 2002 and had the worst service and the room was terrrible and next door to construction on the 4 seasons. the Spa is great but not ran by the hotel thank god.Returned to the spa in 2003 and still is tip top shape.
Understaffed & inaccurate charges to our bill
After reading the reviews (bad) i decided to keep my reservations at snake river. We arrived 9-1-03.The resort was not located directly in front of the mountains as i thought. The interior of the lodge is very nice. Our room and the furnishing were very deluxe, but when i went to open the patio door we found it to be a open balcony to the whole floor and our view was the back of another hotel. When we arrived we had one bathrobe and was told they would bring the other, days later no robe. No ice in the machine. We had a spa package which was enjoyable, but on check out i was charged for a service that we did not have. The per on on duty said she would have to check with the spa techican.We still have not been credited for their mistake. So beware at your checkout.....
this was the worst place we have stayed for the money it costs. The place looks nice but the service is really bad! If you want a room with no view and a tolit that doesn't work, this is the place for you!!!Don't worry they won't fix either!
Stay somewhere else!
After spending a few nights in national park accomodations, I thought I'd splurge on an upscale property for a few nights. I narrowed the choices to Snake River Lodge and Spring Creek Ranch. After speaking to a guest service representative at Snake River, I was convinced to make a reservation. First, she sold me on the "wonderful" pool and spa area that was recently renovated. Second, when I stated that I read there was construction in the area and that I was concerned about noise, she informed me that all outside construction work was completed and the interior work that was being performed at the adjacent site (the Four Seasons) would not disturb guests. Well, upon check-in, I was presented with a letter that stated the pool area was closed to guests that evening because of a private event. Although the private event was planned a year prior to my stay, the hotel staff strategically did not inform me of the closure until I arrived. So much for the "wonderful" pool. The next morning, I was awakened by delivery trucks at 6:00 am.
Apparantly the hotel's loading dock is located under the room in which I stayed. At 6:30 am, the construction crew arrived and noise from compressors, bulldozers, and other heavy equipment filled the air. When I complained about the noise, I was promptly moved (at 7:00 am) to a quieter room on the other side of the hotel. Which begs the question - why put guests in rooms located on a construction site when other rooms are available? So - if you are looking for a noisy location, surrounded by asphalt and concrete, in a "village" that resembles a strip mall, this is the place for you. I drove out to Spring Creek Lodge and WOW - I should have stayed there! Perfect location, beautiful scenery, and serene surroundings. Needless to say - I won't be back to Snake River and I am so dissapointed in its management that I will avoid all properties owned or managed by Rock Resorts.
Great Weekend Getaway
We had a wonderful stay at the Snake River Lodge & Spa. We stayed here on our last visit to Jackson Hole and Grand Teton National Park. This hotel is a really a nice lodge with a lobby decorated with large logs and cute carved bears. The staff is very friendly and our room was great. We had a King room and it had down comforters, marble countertops, robes, etc. The restaurant was very good and was child-friendly. Our favorite part was the spa -- this kids played in the large pool (surrounded by big boulders) and the adults enjoyed spa treatments (the Rock Massage is outrageous!) We stayed two days and I would definitely go back and stay longer.
I thought I had done my homework in trying to find a luxury spot in Jackson. I made a major mistake by selecting The Snake River Lodge. I had reserved a delux double room. Our first room had the air conditioner in pieces all over the floor along with water stained carpeting. Our view was of the parking lot and construction trucks driving back and forth. We were changed to a nicer room but the view directly outside our window was of the port-a-john for a new hotel being built about 10 feet away. All pictures advertising the hotel make it appear to be surrounded by beautiful property. Wrong. There is no land or open spaces. Consequently, the only time we spent in the lodge was to sleep at night.
Ask for the Room with no View
While shopping endlessly for the perfect hotel, I found it. The Snake River Lodge and Spa is at the base of Jackson Hole ski resort. It has been recently renovated and added a nice spa. Rooms are pricey but if you ask for the standard room with the limited view, you can get the room for 150 vs. the 330. The only downside to the hotel is the thin walls.
TripAdvisor Reviews Snake River Lodge and Spa Teton Village
Travel Blogs from Teton Village
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