Merchant's House Hotel
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How has this hotel rated in the past?
- Continental Breakfast
- Room service
- Free High-Speed Internet
Photos of Merchant's House Hotel
Historical Traveler Reviews Merchant's House Hotel Tallinn
If your looking to capture the beauty of Tallinn & the
great atmosphere, Merchant House hotel is the hotel to stay at. Friendly and helpful staff, the restaurant is something you must exprience when you stay. The hotel is 30sec from the town square, all the clubs and bar are just 5/10min walk or a short taxi drive away. When you leave you turly can say you stayed in Old Town. Its great!!!
Enjoyed the stay so much will be spending my 40th birthday there with my family
Stayed there in November can not fault the hotel,staff,facilities or owner.It was without doubt one of the better hotels i have had the pleasure to stay in.Johnathon the owner went out of his way to make sure all we needed was catered for and his staff are first class.
I have booked to stay in the Predisdential Suite for my 40th birthday and would recommend this hotel to anyone.
Watch out for the Ice Queens
We stayed at this hotel from 22 to 28 December, with Christmas lunch pre-booked. We had high expectations of this hotel, as it is supposed to be one of the best in Talinn. In terms of decor, it certainly stands out, and the paintwork, bedroom furniture and bathroom looked very new and clean. I particularly liked the antique Chinese furniture dotted around the hotel, and the two therapists that we had for treatments were wonderful. There was a computer with free internet access in the lobby, which came in handy. The one time we ordered room service, the food was excellent and the service fast. Another nice touch on Christmas Day was the Christmas stocking (actually a pair of traditional Estonian knitted socks) that we found hanging on our door in the morning, filled with chocolates. The reception desk staff were always friendly and helpful as well. However, the icy and blatantly rude service at breakfast that we received from two blonde waitresses was beyond belief, and after two days of it, we skipped breakfast for the remaining four mornings. The first day of breakfast stressed us out so much that the day was ruined. Christmas lunch food was good, but there was no menu explanation, the buffet wasn't ready and my husband had to ask for the vegetarian alternative. The gravy wasn't ready either, so I had to eat most of my meal minus the gravy. The British chef Charlie Aird kept walking past us but never stopped to ask if the food was alright, or even to say hello. We didn't bother staying for the dessert. The room cleaning was fast every day, but there was no replacement of products and one bottle got thrown away before I had even finished with it. The hotel is British owned and managed by a Brit called Jonathan Poole, but he never said a word to us during our entire 6 days there, until we left ("Do you need a taxi?") even though he knew we were British. Not exactly a welcoming presence, considering most of the guests were also British. So a mixed review from me.
Looks great but poor service
Although this hotel is extremely stylish and luxurious it is let down by the poor service of the staff. We stayed in the Mechant Suite which was a beautifully designed room with a very comfortable bed and state of the art plasma television and heated flooring, however on arrival in Tallinn the hotel had forgot to book our transfer (even though we had reconfirmed the details with the hotel staff the day before our flight). The service at breakfast was extremely slow and when we were finally served my breakfast arrived about 10 minutes before my partners. We were also given the wrong keys to our room and generally found the staff to lack experience.
A very nice hotel to stay
I stayed 2 nights in this hotel. My room was beautiful and the service was excellent. The food in the restaurant was really good, try the Sashimi! Also the ice bar was pretty cool with some fine cocktails.
This hotel is ideal - stylish, clean, comfortable, and great value compared to what you would pay for a similar standard of accommodation in other countries. The efficient staff spoke fluent English and were friendly and helpful. The hotel looks great and has preserved lots of original historical features. The beds were large and comfy. The bathrooms had excellent quality fittings and were immaculately clean. I will definitely stay at the Merchant house again when I return to Tallinn.
This is a lovely hotel situated a few yards from the main Town Square. Our room was really nice with a mix of old & new,original stone wall features with mod cons like flat screen tv's etc.Bathrobes & slippers are also a nice touch.Breakfast was a choice of hot & cold buffet served in the underground restaurant which is like a vault - very unusual.The Ice bar is very small & the service was very slow but the Beer House directly across the road made up for it! There's a lot of steps,stairs & hallways as the hotel is made up of 2 buildings built around a pretty court yard.The Merchant House Hotel is well worth a visit if your looking for a nice hotel in the centre of the Old Town.
Has a lot of potential
We recently stayed at the Merchant's House Hotel for 3 nights and enjoyed it. The reservation process online was very smooth. Overall I rate the hotel average with lots of room for improvement. I would recommend it as a good place to stay while in Tallinn. However, I hope that management will improve this hotel so that travelers will feel as though they've gotten their money's worth.
When we arrived in our room we were surprised that there was no literature regarding the hotel (i.e. room service menu, instructions on how to dial the phone, mini-bar prices, etc.) After asking the front desk we did get a mini-bar price list but nothing else. We had to ask the restaurant for a room service menu.
Additionally, we had a shower that was leaking which created a large puddle on the bathroom floor. Although we reported it to the front desk, it was never fixed.
The hotel is located in a very ideal location near restaurants and shops. In fact, I can't think of a better location to stay in all of Tallinn.
One downside was the darkness of the courtyard. It was very difficult to find the keyhole to our door at night.
The massage services the hotel offers were very good and I highly recommend them.
The breakfast was good - but again, there is lots of room for improvement. The number of wait staff was woefully inadequate causing lots of tables to remain dirty long after patrons left. In a small restaurant, this is unacceptable. I saw several people walk out of breakfast becuase they could not find a table. The runny, watery eggs were the worst part of the breakfast.
Triumph of style over service ?
This boutique style hotel has recently opened only minutes walk from the town square of old Tallinn. Clearly a great deal of thought and money has gone into redeveloping the historic building. Our 'suite' consisted of a large sitting area with a flat-screen TV; an adjacent sleeping area on a different level complete with wood-beamed ceiling, fantastic king-size bed and another (smaller) flat-screen TV; and a small wet-room style shower room. Unfortunately our stay was marred by poor housekeeping standards. On arrival the shower-room floor had clearly not been thoroughly cleaned. On returning to the room at 16:30 after our first night the room had still not been serviced. We complained to reception about this and the state of the shower-room floor. The room was subsequently serviced but the shower-room floor still remained rather dirty.
Buffet style breakfasts were reasonable but we didn't try the evening meals in the restaurant. There is also a cafe, and a bar offering a wide range of cocktails.
In summary the hotel offers reasonable value for money if you can put up with potentially erratic service standards.
This hotel is perfect for a short break in Tallinn.
The hotel is very central, indeed it is just a few steps from the Town Hall in the old town.
The rooms vary in size and we had a small room but this was still fine.
Nice decor, blue and beige, and really fluffy towels. Many hotels state fluffy towels but don't deliver every day. There are nice touches such as slippers and bathrobes for all guests to use.
The breakfast was good - a variety of cold and hot choices. Some of the hot choices are self service but others can be ordered and freshly cooked(my preference).
The staff were excellent and very friendly - always willing to help.
The ice bar was a real hit. Order shots of vodka(or baileys) in shot glasses made of ice. The cocktails were excellent and good value at around £3.50 sterling.
There is a restaurant and sauna available at the hotel but I didn't try them.
The location, friendly staff, and very competitive prices make this an ideal base in the Old Town for a short break.
TripAdvisor Reviews Merchant's House Hotel Tallinn
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