Excellent Staff

We were in Birmingham last Saturday night during the evacuation of the city. Our own hotel was evacuated and the Marriott was fully booked but, nevertheless, the staff opened up the conference room to those of us who were stranded and did not know the city. They provided us with tea, coffee, water etc and, as the night wore on, with blankets so that we could try to get some sleep. In what was a horrible situation, the wonderful staff at this hotel made us as comfortable as possible and really went above and beyond the call of duty - especially considering the fact that we were not guests at the hotel. Cannot praise them enough.

Bit of a dump

Used to be great when it was Swallow but Marriott have added their touches & destroyed the upmarket hotel that it was in its early days.

Restaurants have changed, the old bar & lounge have gone to make way for 'corporate' and you could be in any Marriott in the world (and thats not good news!!)

If you need to be in the centre of Birmingham stay at the Malmaison or the Hotel du Vin - much much better options

Solid buusiness hotel in central location

I stayed her in April while on a business trip. Had an excellent large room, well appointed bathroom, comfortable bed. Everything worked as you would expect at a hotel of this class. Good buffet breakfast available as well as 'cooked to order' items. Not a large car park which might be an issue if there is an event at the hotel while you are there. Other than that the location is great. The (in my opinion!) best restaurant in Birmingham, Simpsons, is within easy walking distance.

Good hotel

Stayed for one night in May. The hotel is about 10 - 15mins walk from the centre of birmingham (shops). The hotel is clean and well presented and staff are quite helpful.

The rooms are clean and have the finishing touches you would expect from a hotel of this price.

the only downful in my opinion was the service at the hotel restaurant and bar.

Service was slow and the food sounded better on the menu than in the actual eating.

car parking is limited and is provided at a cost.

A wonderful hotel

Our room was very large and of the standard you would expect from this type of hotel. The restaurant serves excellent food. The bar area was modern and the staff were attentive. It's a good location as it is away from all the noise of the bars along Broad Street, but still within easy walking distance.

Dissapointed and annoyed

We booked a suite at the Marriott for our anniversary and we were extremely dissapointed with what we found.

After 5 minutes trying to get into our room we eventually unlocked the door to find quite a large but uninspiring bedroom. Three of the room lamps did not work and there was a pervading smell of cigarette smoke. When we went into the adjoining lounge we found a used flip chart in the corner, various felt pens scattered around, furniture out of position and a powerful smell of cigarettes and cigars. Upon closer examination we found booking details for a 1st division football team which had obviously used the suite as a pre game meeting room. A lavatory directley outside the suite had been used and not cleaned.

I immediatley asked for another room and was accompanied back to our suite with a very pleasant and embarrassed young man who attempted to show us to another room. When we arrived we noticed a pint glass of orange juice, half empty which had been left outside the room on the carpet.

He attempted to unlock the door with the key card but found it to be impossible, he then apologised and raced off to have the key re-coded. A few minutes later he returned but the door still refused to open. It was at this point that we decided to check out and find another hotel. We ended up at the Hyatt in a standard room as all the suites were booked. Even so the room was much nicer than the suite at the Marriott and it was £120.00 cheaper. Needless to say the Marriott will not be on our future list of Birmingham hotels.

Good smart hotel

Top class , comfortable rooms , nice bar area , would stay again , situated at the roundabout at the head of the main road into the town centre ,

Fantastic staff

Stayed at the Marriot over the weekend with work colleagues as we had a deadline to meet and therefore needed somewhere central with meeting facilities available. From the moment we arrived to the moment we left all the staff were friendly and helpful and went out of their way to accommodate us. They recommended restaurants, booked the tables and taxis and generally looked after us very well. Yes, i suppose it is what you should expect, but don't always get. I would definately stay at the Marriot if i was to visit Birmingham again.

Over-priced, but good staff

Nice enough room, but a bit small. NOT impressed that there is a £2.50 charge added to room service orders, and you pay to park (even on a Saturday) Nonetheless, the staff are friendly & helpful. In future, I will definitely stay at the Hyatt.

Comfortable, stylish, perfect

I have stayed here, even though i live in Birmingham, it was a present from a friend. A wonderful, warm, comfortable stay. The staff were friendly, the rooms are clean and comfortable and i loved it. I would recommend The Birmingham Marriott to anyone.