How has this hotel rated in the past?
Historical Traveler Reviews Dietsch's Empty Nest Bed and Breakfast Niagara-on-the-Lake
Very much improved!
I just came back from a week at the Hotel Bernard after not having been for 2 years. I must say that the Hotel underwent a massive improvement, the bathroom was brand new and the public areas all seemed refurbished. The service I got from the staff was simply excellent!
All in all I think the Hotel has improved since then and I would certainly recommend it.
If you enjoy a good night's sleep forget this hotel. The head-banging non-stop music from the local disco is horrendous. Needed to change rooms because the heating was not working, and the noise unbearable. Food just about bearable. Staff, on the whole friendly and polite. The island I found pleasant and fascinating. Four star rating for this hotel is grossly exaggerated
It was a nightmare
I was very disappointed this hotel was dirty, the staff did not know what customer service was.
The hotel is situated in the night club area so the noise between midnight and pm was that loud you were unable to have a good nights sleep. This hotel is certainly not 4 star quality I would say a lucky 1 star. This was my first visit to Malta and it will be my last.
Not worth 4 stars
I stayed here over Christmas 2004. The noise levels were very high, despite the excellent double glazing, so we got very little sleep. The service was variable in quality, facilities were basic and slightly grotty. Still, we got a cheap rate. This hotel would suit those on a clubbing holiday who aren't planning to spend much time in their room!
Having just returned from this Hotel I must agree that the area is quite a noisy one however my room was double glazed. My room also had a brand new bathroom and all the public areas seemed recently refurbished. Reception staff were very friendly and helpfull.
The food was really good and once again the waiters very friendly.
All in all a good value for money hotel and I would definately recommend it.
Not as bad as we'd feared
We read the earlier reviews after we had booked but before we travelled, and were pretty alarmed. The hotel is essentially OK, but is in a very noisy location -- fine if you're 18-25 and want to party all night, but otherwise not ideal. Having said that, if you ask for a quiet room (as we did) you'll get one on the back of the building, and although you lose out on a balcony at least it's quiet. The staff were actually ok - especially the reception staff, who were very helpful when we lost our credit card. Breakfasts are pretty awful. Try the Intercontinetal hotel just up the road - they serve a continental breakfast in the lobby for 1.75ml per person - croissants, pain au chocolat, orange juice, coffee etc. In sum - nowhere near as bad as we feared, but basic.
Not a pleasant experience
The Hotel location is on a busy street, the noise kept us awake the entire night. After complaining to the staff, we were moved three times as all the rooms were mouldy to the point of being a health hazard / room no 403, 404 especially/. In the middle of our stay our room was broken in to and numerous items were stolen, our bags were slashed open. The staff was not interested in our situation and refused to pass on the police report filed than night. We wouldn't reccomend anybody staying in this Hotel, as it doesn't meet a four star rating by any means.
Decent Hotel, beware location
Having stayed at 4 star hotels in Malta before I found the Hotel Bernard of a similar standard. The food is fine, fairly standard fare, and the staff were all extremely polite and helpful. The hotel is however right in the nightclub district and opposite Bay Street so the noise level during the night is high. Although we were on the 5th floor and didn't suffer too badly, some people on lower floors did, asked to change rooms and were accommodated immediately by the staff. However, to get to the nearest bus terminus please be aware that the shortest route is via a fairly steep climb and a number of steps which could cause problems for anyone with difficulty walking. Also there a number of timeshare sales people who hang about on the corner who don't appear to understand the word No. One last bit, if someone on the corner opens a convesation asking you if you flew with Air Malta, knows what food was on the flight etc, beware, he/she is actually also a timeshare person for the Eden Bay resort based in the Intercontanental hotel next door (lost 3 hours of our holiday unfortunately!)
I agree entirely with the other review posted, I spent a week in the Hotel in February. It was a horrendous experience, the hotel was filthy, the food appalling, the lift cranked up and down all night keeping us awake in our single sized room with no window. As a diabetic I found the food totally unsuitable for my diet. The staff were rude and ignorant. All in all not somewhere I would recommend anyone to stay as it is overpriced and definitely not a 4 star hotel.
Once in a life time!!!!
My wife and I stayed at this hotel in November 03 and found that it did not live up to our expectations: 1. The room smelt musty. 2. The toilet flush did not work. 3. The hotel is situated in the night club area and we was kept awake for most of the night. 4. The air conditioning rattled and squeeked when in use. 5. The hotel staff was not helpful and polite. 6. The use of hairdriers, drink making facilities, safe, mini bars required deposits and additional charges. 7. The bathroom was old and in need of refurbishment. 8. The breakfast had no variation and the juice was watered down. CONCLUSION: All in all, the hotel did not meet up to the 4 star rating it has been given - In our view more like a 2 star. An Ideal hotel for the users of the local night clubs!!! A Once in a life time Experience - So Be Warned!!!!
TripAdvisor Reviews Dietsch's Empty Nest Bed and Breakfast Niagara-on-the-Lake
Travel Blogs from Saint Julian's
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