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Historical Traveler Reviews Sheraton Bellevue
After reading some of the reviews, I was a little suspicious of this hotel. I give it above average ratings because the staff was very friendly and helpful, as was the management. Rooms were comfortable, clean, although small and the bathroom was small. The cleaning person didn't leave any new soap, despite my three day stay. Since I'm a Starwood Preferred Guest gold member, I was given access to the club lounge, which was above and beyond the call of duty. The lounge was OK but I suggest whoever makes decisions about food in the lounge to re-think their choices - don't make it more complicated than you need to. I'm used to cheese & crackers, veggies and fruit. Instead, the choices were fattening like mini-quiche and choc. covered strawberries. Breakfast in the club lounge also wasn't very good - I would've preferred scrambled eggs to the croissant with eggs. There was also no computer access in the club lounge, but there was a computer in the "business center" behind the front desk that was available for guests.
All in all, good value, especially considering the excellent service and attentiveness of hotel staff and management.
Fantastic Service and the best beds you'll ever sleep on!
This was our first visit to Seattle and the Washington area -- we stayed at the Sheraton Bellevue because it was right next to our conference area (this was a business trip). The hotel is small, with its own restaurant and bar (interesting small dive where some locals like to come hang out), as well as a Mexican restaurant (Azteca) attached to it. The service we received from the front desk and the cleaning staff was just superb. The front desk is very accomodating and both concierge's we spoke with were very knowledgable of the area and more than happy to make restaurant reservations as well as share tips on great spots to visit. Their shuttle even took me to the Bellevue Square mall and picked me up immediately when I called the concierge's cell phone (thank you Jeremey!) The cleaning staff did a great job and even gave us complimentary turn-down service. The rooms are small, the hallway carpets and lighting could use some updating, but everything was very clean and nice. Rooms are very quiet. The beds gave us the best sleep we'd had in ages (Sheraton's own special sleeper beds -- I forget their name).
As far as location goes, Bellevue is right outside of Seattle and took us about 20 minutes with traffic to get into the city. When we go back to Seattle for a vacation, we are definitely staying here again.
Nice Room, Friendly Staff
I was a little concerned about having booked a room before seeing the reviews listed here. My fears quickly disappeared as we met the staff - very friendly and helpful - and saw the room - nicely furnished and clean. I made sure to ask for a room with a view of downtown Bellevue - away from the freeway. I didn't notice any noise from that direction at all. The hotel provides free 24hour shuttle service to any location within five miles - two vans are available during the day and evening. The hotel does have a pool - very, very small, hot tub that seats six comfortably - eight in a pinch, sauna and exercise room with modern equipment. The pool area is so small there's only room for two lounges and two chairs. A very nice place overall esp. since they allow pets.
Somewhat below standard in service
Very noisy hotel as it is right next to a major freeway.
When i booked a month in advance, i asked for a quiet room and they obviously ignored my request. Got no sleep on the first night even with earplugs!
When i was given another room, i discovered it smelled as though a decomposing body was in it. Got given a third room - much better but still noisy. Staff also ignored our "please do not disturb sign" TWICE and woke my husband up thus preventing him from sleeping till 9am before his interview in Seattle. Quite disgusted. 500 bonus points really doesn't make up for that either. The affiliated Sam's restaurant across the road was good though - very good service and breakfast.
Lumpy old beds and Sandpaper linens
Ugh. This place is a disaster. The staff is friendly enough, but they can't fix the real problem, which is that the hotel is a dump. The beds are awful, linens are like sandpaper, food is inedible, views are either freeway or parking lot, the lighting is so dim you can't read or work in the rooms, heating is noisy and useless. Yuck!
Standard Hotel, But White Glove Service!
Extremely convenient location to downtown Seattle, in a very nice suburb. Lots of nearby major chain restaurants and shops too. As frequent business and leisure travelers, we found the staff here to be exceptional -- some of the best Hilton staff we've encountered, and I'd even say we had 5 star, nearly white glove service. Just excellent.
From the front desk to the concierge and the waitstaff at the restaurant, we were treated like royalty. We were even surprised with free brownies and milk delivered to our room! The hotel does overlook a very busy highway and it is a bit noisy. The rooms are small and aren't super-luxurious -- the carpet was a bit worn out but the furnishings were just fine. The rooms are on the smaller side, as well as the bathroom. This is far from a luxury Hilton property, but the service more than makes up for it. Their continental breakfast is one of the best I've ever eaten with lots of variety (from bacon and eggs to pastries, large cups of fruit yogurt and homemade granola). Date of Stay: November 27 - 28, 2003.
Treated Like 2nd Class
Dont use your Hilton Honers points here. Was told could not have the contintal breakfast becouse I was using my Hilton points, Felt Like a 2nd class person, also only 12 stations to choose from on TV, or $11.99 or more for a movie.
Terrible for the cost
As mentioned before, this is not typical Hilton quality. Reserved a non-smoking room weeks in advance and when we arrived, only smoking rooms were left. For those non-smokers...trying to sleep on smelly sheets is tough. After requesting a move to a non-smoking room TWICE, we were moved at 4PM the next day. Although non-smoking, room still wasn't Hilton quality. We moved to the Hyatt for the weekend for $50 less a night and it was 200% better. I highly recommend the Hyatt over the Hilton unless you don't mind paying top dollar for a two star hotel.
Not up to Hilton standards
while certainly clean, the Hilton Bellevue is not up to Hilton standards. For the price, you would expect better. Overlooks the highway (noisy), bathrooms are tiny, rooms drab. On the whole more like a Motel 6 than a Hilton. Again, for the price point, better off staying somewhere else.
TripAdvisor Reviews Sheraton Bellevue
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