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Historical Traveler Reviews Hotel Excelsior San Juan
You can find better deal!
I went to San Juan in the end of December 2003, stayed in Excelsior for 3 nights. Rooms are spacious and mine didn't have any cracks in walls. But... beware of construction started next to hotel, they are noisy and rooms are not all that sound proof. Also, my room had a door connecting it to another room (where a bunch of teens moved in) and I could hear anything being said by my neighbours. The only pool (outdoor) is very small and not heated. Ocean is 30 min walk away. Cheap furniture in rooms. Overall - feels like 1 star hotel. So, for the same price you could stay in Dimond Palace (but closer to Condado), or stay in any of Al Canario hotels which are better located, very good according to locals and about 30% cheaper. Old San Juan is $12.00 ride away from Excelsior, but you can take a bus, $0.50. Recommendation - stay away unless you are desperate!
Reasonable Rates, Excellent Service
We enjoyed our stay at the Hotel Excelsior. It was not right on the beach; however, the transit/bus system was extremely tourist friendly. A very short ride to Old San Juan for $0.25 per person, and a free trolley ride took you all over Old S.J. The rooms were not resort decorated (but then we didn't pay resort prices of $300+ per night either), but were very large and clean. The hotel staff was friendly and their services were excellent! We would recommend this hotel to anyone wanting a clean, safe, reasonable place to stay. Our only regret.....not getting to eat at Augusto's due to holiday closure.
It's not the ritz, but it's not expensive either
Location - sucks unless you rent a car Price - about 100/night during high season (we were there in March 2003) Value - average (I've paid much more for worse)
It is a very long walk to the Condado, and that's where the action is.
We never had issues with walking anywhere, but we don't look like victims either. Room was comforatable, reasonably clean, but NO CARPET.
The tile was ok, but the its old and not matter what they do it will look dirty. No problems getting extra towels (but we do tip housekeeping).
There are many small hotels in the Condado area, look into one of those if you don't want to rent a car or go broke on taxis.
This place is a dump. The furniture and bedding hasn't been updated or cleaned since the 1970's. The wall had a huge crack in it. The TV was broke. The bedspread was so nasty that you wouldn't want to sit on it with your clothes on! The area around the hotel is horrible. The service is a joke. The restaurant serves veal brains! We were there for 5 minutes and left. I had to fight like heck to get my money refunded.
Spend the extra $5-$10 and get a better hotel.
Don't walk 2 the left
I recently stayed @ the Excelsior & I guess it's worth it for what u pay. The rooms are nice- hot water, fridge, cable tv. The area around the hotel is not so nice, my friend is a cop in p.r. & told us whatever we do, don't walk to the left of the hotel. It's a mission to the beach or anywhere for that matter, so rent a car. Don't eat @ Tacomaker( u can guess why); and if u want room service, u have to work with the cleaning lady's schedule. All in all, not too bad- you get your money's worth. P.S. Frenchy's is a club you must go to ;)
Great for the price
I recently stayed at the Excelsior for 3 nights. For the price I paid, I think it was a very good deal. It was located in a nice neighborhood and the staff was attentive. Here is a basic list of the pros and cons...
Pros: I paid about $73/night including tax (fall special on Expedia) Niced sized room Comfortable beds Hair dryer in the bathroom microwave and fridge in the room good water pressure in the shower right on the A5 bus line
Cons: Cracks in the ceiling from water damage Carpet looked a little old
One last point, make sure you request a room far from the elevator. My room was close to it and I could hear the doors opening and closing all night long!
Hats of to the Excelsior
I have stayed in many hotels and resorts in PR. My recent visit I stayed at Hotel Caribe. I wouldn't recommend this hotel to anyone. I chose the Excelsior for some R&R time that was well needed. After booking the trip I read the reviews on this hotel. I have to tell you that I was really afraid of what I was getting myself into. After arriving at the hotel I was greeted by the receptionist with a friendly smile and a warm feeling. Thanks Norma. She set me up with a nice room with a king size bed and a good view. This room was very clean, very comfortable as well as affortable. I was close to the beaches, food and the nitelife. I had a great time. I will definately stay there again.
Great staff and wonderful experience.
Let me begin by saying I was searching for an inexpensive hotel since my plans were to stay for 11 nights which with room and taxes would come out to be a very expensive trip for my husband and I. We decided to choose the Hotel Excelsior expecially because of its location near the Old City in San Juan and its access to the metropolitan area.
Before I booked the reservation i read the reviews and i must say honestly; I freaked out! I decided to call directly and spoke to the reservations agent named Jasmin. Just by her pleasantry tone I told myself if she was like this on the phone can you imagine the rest of the staff. I spoke to my husband and then we decided to risk it. Great decision. The rooms had moderate furniture, spacious and very comfortable. Oh and very clean! I have stayed in many hotels and i always walk around with slippers. I even caught myself walking barefoot!!! I called the front office to report something wrong with my phone, in two minutes a pleasant older gentelman was knocking on my door and fixed the phone for us. I enjoyed both of their restaurants Augusto's which i was not aware is one of the most knowned chefs in Puerto Rico,and The Bistro de Paris. odf course for 11 nights we tried many restaurants in Old San Juan which i highly reccomend such as Dragonfly, The Parrot Club, Al Dente(delicious Italian food). Overall the stay at the Excelsior was wonderful. The service was top notch!!!
Definitely no complaints from my stay.
There are better options
We stayed here one night because we had a last minute change in our travel plans. It was inexpensive and rightly so -- the hotel is understaffed and needs repairs, new furniture, new bedding, new decor, etc.
What a Dump
BEWARE!! This place is dirty and has a lot of problems. No customer service; they don't care. Beds are shorter than normal and your feet hang over. Very uncomfortable. They have hidden charges that they spring on you at the end. A REAL DUMP!!!
TripAdvisor Reviews Hotel Excelsior San Juan
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