Anderson Ocean Club & Spa, Oceana Resorts
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Historical Traveler Reviews Anderson Ocean Club & Spa, Oceana Resorts Myrtle Beach
Beautiful face, but needs stronger managment
I used to be a travel agent many years ago and have traveled and stayed at lots of places including some not so nice ones to 5 star resorts. The Anderson Ocean Club is a kind of a weird juxtaposition. This new resort that just opened late 2007 has a beautiful exterior and no expense was spared when it came to furnishing the rooms. We began our stay in a AB studio unit which I highly recommend if you have only two people or a couple with one small child in your party. We had one bed and a rollaway brought up. There is no sitting/living room area. The layout is more circular, like in a home, with the bedroom being at the far end of the unit which provides the most privacy and noise resistance. The unit had stainless steel appliances, granite countertops, flat screen tv, luxury bedding, and very upscale furniture. Both units we stayed in had combo washer/dryer units.
We had to be moved to the one bedroom suite on the same floor and even though it was bigger (this unit had a sitting area and the couch was a pullout) I didn't like this as much. For some strange reason they went to the trouble of building interior windows which have views of the hallways right through your bedroom. We didn't have any problems with this because it was slow season, but I can imagine this would encourage horse play from guests in the hallway and if you don't have them completely shut very well people can see in your bedroom. So the main bedroom is right off the door that exits to the hotel hallway.
We had a few minor problems with the shower hot water, room keys not working, etc...but again this hotel is new and going to have some bugs to work out. Those things didn't concern me nearly as much as the way the hotel seems to be managed (or rather a lack of). It seems as if they spent all this money on the building but are trying to run it on a shoestring. Saturday night we took my son down to the indoor pool and it was full of rowdy kids that there were not enough adults present for that number of children. You could look around the pool and kind of tell who was staying there (at $180 plus per night during off season) and who wasn't a guest. I have a real problem with that. I am only guessing, but imagine that these two women with their pants legs rolled up chatting on their cell phones who the 6 children seemed to be with were two hotel maids that just got off work (not dressed as people would be at the pool). This indoor pool is openly accessible directly from the load/unload area of the garage. The pool area is already super small for a resort this size (indoor and out) and they absolutely will have to use the arm band system or install locks to the pool that are only accessible by guest room key if they want return business.
The parking area for this hotel is located not across the street, but one street behind that. You can valet for $5 per day. There were no parking attendants or security personnel in the garage when I used it on Saturday night. Since you have to walk behind a restaurant and past a couple other seedy hotels to get to the garage, I did not feel safe going to and from the car at night alone. I went to the front desk that same night and there was no staff visible (or that came out) just a uniformed lady security officer that had to help me round up blankets and bring them to my room herself. I saw a few scary folks accessing the elevators (again did not look like guests) because you can enter hotel directly from drop off area without passing front desk or any staff. I felt like there was not enough staff on hand for a hotel of this size and status if any undesirable situation did arise. It was Easter weekend by the way.
Sadly, I have searched and searched for a nice resort on Ocean Blvd in Myrtle Beach and there has been nothing I have found that meets my needs.
If you drive up past 65th ave going north, then the resorts start to spread out and have more of a resort feel to them. This (as well as all others) on the main strip are all shoved onto a patch of land, and after building the tower there just was no real place for them to put more than a strip of pool.
This hotel would be great for a business traveler that can appreciate the upscale rooms and close location, but has no interest in having a lot of time to lounge at the pool. I will say I have eaten 3 times in the restaurant across the street (Magolia's) and while the breakfast is not so good, the lunch buffets are some of the best you will find in Myrtle Beach. It is mostly southern style food and truly tastes like it was made at home which is tough to find.
I stayed with two others in a 2 bedroom suite from March 6-9. Check-in was smooth and the guys at the front desk were very friendly and helpful. We were on the 18th floor and the view was great. The guest bedroom with the two queen beds does not have an ocean front view. It has a view of the hallway which was kind of weird. The master bedroom was gorgeous with its own entrance to the large balcony. The kitchen is huge and the balcony also connects to the main living room. The hotels location is in a great area which is really close to Broadway at the beach.
One downside to our trip was that our room was not cleaned once. We slept in each morning so I guess housekeeping doesnt work past 10. They did bring us towels one morning when we were still sleeping.
Another odd thing we came across during our stay was the rudeness of the security guard. We were coming into the hotel and were having a good time laughing and a friend of mine let out a scream as my boyfriend was trying to splash us a wet towel as a joke and the security guard busted through the elevator door as it was closing.I understand she was trying to protect us which we took into consideration, but the way she talked to us when she found out we were all laughing was very disrespectful. She threatened to kick us out and said we should be staying across the street at the cheap motel. She could've been a little bit calmer about the situation and not talked to us as if we were a bunch of drunken teenagers.
Overall, we had a very nice stay at Anderson Ocean Club and I would definately go back. They have a few kinks to work out, but it is a new hotel so I am sure it will be a great place to stay this summer.
Una palabra para describir el Anderson Ocean Club- ¡¡¡Magnífico!!!
Fui el primero en alojarme en este condominio de un dormitorio y vistas al océano (elegí uno en la planta alto en el ala sur del edificio). Está muy bien en relación calidad-precio. Bonitas vistas, personal agradable y está a sólo unos kilómetros de Broadway at the Beach. No te confundas este sitio con el Anderson Inn. No hay comparación. Volveré otra vez este año.
One word to describe Anderson Ocean Club- Classy!!!
I was the first to stay in this one bedroom oceanview unit (picked a high floor on the south side of the building). Best value for the $$'s. Nice view, friendly staff and only several miles from Broadway at the beach. Don't mix this with the Anderson Inn. No comparison. Will do it again later this year.
Be sure to eat at Magnolias accross the street!!
¡El Anderson Ocean Club superó mis expectativas! El personal era agradable y el personal de limpieza era extraordinario. ¡Sin duda volveré este verano para hacer nuestro viaje en familia anual!
The Anderson Ocean Club exceeded my expectations! The staff was friendly and the housekeeping was wonderful. I will definately return this summer for our annual family trip!
Der Anderson Ocean Club hat meine Erwartungen übertroffen. Die Angestellten waren freundlich und die Zimmermädchen waren wunderbar. Ich werde hier auf jeden Fall im Sommer meinen jährlichen Familienurlaub verbringen.
Great place, too bad the little things did not match.
This was a great new building with one of the best locations in Myrtle Beach. Too bad most of the staff and little tings of the stay did not live up to those aspects of the stay. The bellhop (Michael) was great! We decided to stay in a very well-laid out ocean view studio, not realizing that it had no seating except for wooden dinner chairs. We also found out that the only internet connection was in the kitchen, too far away from the table for easy connection. Next we found that the studios did not have hair driers either. The indoor pool and hot tub were sufficient (nothing special) and worked great the first day. After that the hot tub was in name only with cold water. When we complained, we were told to be patient it had been repaired and would be hot in 30 minutes. I got into the cold water to see if the incoming water was hot only to find it colder than the water in the tub. When I went back into the office, they told me they would call the guy again. Hours later it was still not warm and I was informed that there was a part on order (no sign or indication in the pool area). The next morning (8 am exactly) we were roused out of the bed by some loud drilling noise right outside of our room. When I tried to use the elevator I found they would not respond to the button (no sign or indication they were out of service). I called the desk and they told me they were supposed to be working, but I may try those in the North tower to see if they were working. When we checked out the cleaning lady was at the front desk and asked if everyting was good during our visit and I explained the problems. As we were talking the desk clerk came from a bio-break and cut off the conversation to ask me if we wanted a receipt. I took the reciept and left with no intention to try this place again. There are too many good places to have these minor irritations for a full-fare room.
Great look, lousy housekeeping!
My wife and I decided to try The Anderson Ocean Club after many of the other places we typically stay at had no vacancies due to the annual Myrtle Beach Marathon, which attracted over 10,000 participants we were told.
We stayed at The Anderson Inn many years ago and it was fine, nothing great...nothing bad. The AOC has a great look inside and out. Since it is brand new the furnishings are great, the beds some of the best at the beach and super fast elevators. In a 20 something floor hotel that means a lot!
Parking is available at a garage 1 block west of the hotel and valet service is offered, and I think at no charge, but we did not take advantage of it. It looked a little disorganized and since they only had 2-3 people getting cars the wait at dinner time could be awhile to get your car. It's a lot easier to go get the car and stop in front of hotel and pick up your party.
The only major concerns could be huge problems in the peak season.
Since the hotel is so big, over 200 rooms, there will be little room at the beach at high tide and there is not much room at the outdoor pools for a lot of lawn chairs. Be prepared for cramped spaces during the afternoons at the beach and pool.
The other concern is the housekeeping staff. Our room never got cleaned on Saturday even after we called the front desk and inquired when it would be clean. We were told it was so busy that the staff was behind on rooms and would get to us when we called at 2:00. At 6:00 pm I called to make them aware the room was still not clean but all we really needed were towels since we had dinner reservations at 7:30 at The Library. (If you have $150 per couple to blow on one of the greatest meals ever you should give it a shot) We were told the towels would be right up. At 6:30, I went to the front desk and retrieved the towels myself. I also noticed about 15 people in lobby waiting for cars from valet service.
At 10am on Sunday we had a knock on the door from housekeeping and since we had a late night asked if they could come back in a few minutes. A little after 2pm she returned and did the basics.
We spoke with mgmt. about our concerns when we checked out and they reduced our room rate slightly and apologized. We were told it was their first big weekend when they had no vacancies both Friday and Saturday and some staff did not show up for work. This is a trend in MB as it gets tougher and tougher to maintain quality help in any service industry. The expansion of rooms, restaurants and entertainment mean lots of choices for consumers but also lots of choices for employees. If they don't want to show up for work and risk getting fired there are a dozen other places they can start working the next day.
Overall, The AOC is a beautiful looking hotel with great furnishings but has cut corners that a true MB resort hotel would not. The rates are on par with nicer places like The Avista and Island Vista but no where near the service and staff. Little things like cheap toilet paper, cheap hair dryer, cheap toaster and flat screen TVs that are not HD are petty but it's available at other places with similar rates and amenities.
I have included some photos of the room where I noticed our fridge had not been dusted in awhile and the bedroom was not vacuumed real well as we found a caplet of some type on the floor in front of the dresser. Note to hotels, even if you can't see tthe top of an item please dust it for those of us who are over 6 feet tall so we don't have to wonder what else has not been cleaned.
The Anderson Ocean Club just opened in November 2007 and is a beautiful place to stay in Myrtle Beach. We had a 2 bedroom 2 bath condo and we couldn't believe the space. It's huge for a condo on the beach. Since its new the place is extremely clean. The bathrooms are large with nice towels. There are 3 large closets, small washer and dryer in hall, well stocked kitchen, and beautiful furnishings a step above usual hotel furniture. We had a wonderful weekend getaway and think this place is the best in Myrtle Beach. As with any new facility there are a few minor things that will need to be worked out and will come with time. Enjoy the luxury this new place has to offer.
TripAdvisor Reviews Anderson Ocean Club & Spa, Oceana Resorts Myrtle Beach
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