Nightmare on Broadway!

this is a transient hotel whose general manager is an angry person with the most horrific attitude. lisa mendoza needs to take classes in professionalism as well as common courtesy and inn keeping. the bar does not exist, the gym is the ymca and you've got to pay, parking can cost upwards of $20 per day. this hotel is dark, forboding and questionable as far as safety is concerned. definitely stay away!

500 West is a historic landmark hotel, newly renovated and well located in downtown San Diego. It offers great rates, from $59.-$79. per night walking distance to the bay, shopping center, Gaslamp district and Convention Center.

Some of the many features the hotel offers to it's guest are sleek comfortable rooms, flat-screen televisions with 36 complimentary channels, free wireless internet in lobby, on-site fitness center (Downtown YMCA $5.00 per day), on-site cafe, fireplace/reading lounge, and coming soon our lobby bar (now under construction). Parking is located directly behind the hotel at a cost of $15.00 per 24-hour period.

500 WEST was designed to fill a niche, appealing to budget-conscious travelers looking for a "hip" place to stay in San Diego's metropolitan hot spot. Our guests would rather spend their money on entertainment and enjoying everything that San Diego has to offer than on a $200 night a room hotel. Our tag line is "sleep small dream big"; our attention is to our guests, on customer service, cleanliness and exceeding your expectations. As manager of 500 West, I take pride in delivering a product that is a value and service that will bring you back. Thank you. Lisa Mendoza, General Manager

500 West is the worst.

Nice concept, but real bad execution. We stayed Jan. 13 and 14. The bathrooms down the hall were always dirty with no hand towels, and a half empty bottle of VO5 on the floor of the shower is what passed for the hotel-supplied amentities. Over half the tiny rooms are apparently occupied by full-time tenants, at least one with a child. There was no heat in our room. Parking costs $20 a day, $40 overnight because the daily rate changes at midnight. The website is a lie. No Pony Lounge bar. No restaurant. No maid service. The front desk people all seem to be "part time" with no manager on duty that we could find, so no one can do anything about anything. Huge parts of the place are still under construction. They couldn't tell if my card had been charged by the reservation company. The rate the reservation company charged me is much higher than the rate on the bill the hotel gave me. Can't wait for that one to arrive. I can forgive some things, but this was ridiculous. A "boutique" style hotel? Please.

Great Value

For the price,this is THE place to stay in downtown . I stayed during the recent auto show for two nights and althought the room is small ,everything in it was new and clean (plus a flat screen TV !). Private bathrooms down the hall were clean and the staff was very helpfull. I'd reccommend it if you'd rather spend your money on fun in the city then $200 a night on a hotel room !

I'd stay here again

The rooms were small, but well furnished and comfortable. The gym was not nice at all, but was told they were redoing it. I was a bit unsure of the "shared" bathrooms, but they were clean and private. I loved the location..right near the trolley and the harbor. Overall, I had a good experience and would stay again.

Awesome value, Great location

My visit to 500 West Hotel was a great value and close to everything, walking distance to the bay, shopping, transportation and restaurants. The rooms are small and the bathrooms are private but not in the rooms, however they are clean and well appointed. Flat-screen t.v.'s with lots of channels, on-site laurdry and kitchen make it very easy to save money and spend it on enjoying beauitful San Diego.

The staff is very friendly and professional, I plan to return in April for a week and stay here again.

Stay away from this place.

The website made this place out to be great, but upon arrival the problems began. What they do not tell you online is that it is still being completed, creating annoying construction sounds and unfinished areas throughout the hotel. There promise of in room dsl internet and wireless internet was a BIG LIE. There is no internet for 6 more months they claim, but of course they dont tell u this online. Also the pool, spa etc. is actually a run down YMCA that costs a whopping $10. Even worse the pool is broken for at least 6 months and the steam room and hot tub were also broken. There is a lot of shaddy characters living here on a monthly basis. Also the elevator permits are outdated making you feel unsafe. At 70 a night i thought it was a good deal, but after my stay i would have prefered a motel 6. Also no private bathrooms in the tiny rooms and the communal bathrooms are not even nice. Stay away from this DUMP.

Inn at YMCA is no more, it's now 500 West!

I stayed at 500 West for 3 days and 2 nights for about $70 per night. The staff is very friendly and eager to help. The hotel was being remodeled when I stayed there so some things will change in the future, especially the construction noise during the day hours. 500 West does share a lobby with the YMCA (which guests can use for $8 a day), the lobby smells like chlorine from the Y's pool; you can see people working out as you check in. The elevators have keys that you turn to get to your floor, hopefully that will be changing. The standard rooms are about 7'x10' and are white with a green door. The room was clean and had a small desk, a trashcan, a phone, a small flat screen TV with cable, a ceiling lamp, a small wardrobe closet, and a twin bed with 2 large pillows. There is no air-conditioning and the window has no screen but you can request a mini-fan when you check in. There are 2 half baths and 2 full baths per floor, they are clean (flip-flops are never a bad idea when sharing a shower) and lock from the inside; there are towels and washcloths in each guest room. The halls are well lit even at nighttime and there is a security guard on duty. Vending machines and a few tables can be found on the 2nd floor to the right of the elevators and there is a restaurant adjacent to the lobby. Parking is $10 a day for hotel guests and is just around the block in a privately owned parking garage. The hotel is very close to major bus routes, the trolley station, the Coaster, Amtrak, the Greyhound bus station, and several shopping areas.

Stay away!!!!!!!

my god if you have any consideration for yourself and your safety please stay away from this place. First the rooms have no toilet, no water, no fridge. The rooms look like 3rd world countries, the people who do stay look drugged out, its very scary and the rooms are stinky and stained (maybe blood). just stay away!!!!! please!!!!!

Smelled like butt!!! rooms to small to hold a bed!!!!

terrible customer service!! Will tell everyone!!! Will never return!! Total RIPP OFF!!!!