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Historical Traveler Reviews Jnane Tamsna Marrakech
A relaxing stay in paradise
We had an amazing time - we visited during a slow period and only had 4 other fellow guests. The grounds were lovely, there were 6 pools at our disposal, the food was excellent, and the staff so very accomodating and friendly. We speak English and just a little French, but the staff was patient and even taught us some Arabic. Meryanne was a gracious hostess and gave us a tour of her majestic home. Her daughter swam with us one day and was delightful, intelligent, and gracious. Meals were served at an un-hurried and relaxed pace, allowing you to linger over every tasty bite. We were impressed with everything and would definitely go back if we had the opportunity.
One of the most amazing properties I have ever stayed in (and I've stayed in hundreds of hotels). Staying here is more like visiting your own luxury home away from home than staying in a hotel or raid.
The rooms are immaculately and individually designed, the grounds and pools are beautiful, the food is like eating at Gordon Ramsey's every night and the owners are lovely people. My girlfriend and I stayed here for 4 nights and felt completely relaxed and renewed after the holiday. If you want total luxury and relaxation look no further.
An intangible experience
Having read reviews on Jnane Tamsna I knew that I was in for a treat. That said, my expectations were exceeded on many fronts.
It's hard to put my finger on what exactly made the experience so unique - I guess it's a blend of things. Meryanne Loum-Martin has an exceptional talent when it comes to style. I was lucky enough to get a tour of Jnane Tamsna. Every room is different in some way. The luxury is born out of the wonderfully understated yet sophisticated style. There's so many pieces that I just wanted to take home with me, so many things I'd never seen before.
This understated theme applies to the gardens. There aren't huge manicured blooms of colours. The gardens are beautiful but very natural and again blend into everything else that combines to create this unique experience. Huge comfy sofas and armchairs are scattered around the grounds so you can relax and enjoy it at your leisure.
The food is out of this world. The combination of different flavours achieved using a lot of produce grown in the grounds is exceptional. It was like having Gordon Ramsey come and cook every day! It's not over facing but there's certainly enough. Forget heading out for dinner in the evenings when you're here...you'll not want to leave!
There's nothing ostentious about the luxury and splendour of Jnane Tamsna. Meryanne and Gary make an effort to come and meet all their guests and welcome them into their home. That's the essence of it - we were made to feel at home.
If you want to experience relaxation in a unique way head to Jnane Tamsna and find out more for yourself...
Jname Tamsna turned out to be a very beautiful place; the 5 (!) swimming pools, the gardens, the appartements...all very tastful and romantic.
The food was very good and the limited choice (as noted below) didn't bother me at all.
The only "drawback" I could think of is the fact that most Marrakech taxidrivers don't seem to know where the guesthouse is, so taking a map to show them, would be recommended.
Overall: I'd definitely recommend the place to anyone.
Lovely setting but no service
We stayed at Jnane Tamsna for 5 nights with friends. The grounds are undeniably gorgeous with a real feeling of being in the midst of 'nature' and the bedrooms and common areas extremely tastefully and originally decorated. However there is no 'service' to speak of in the conventional sense (particularly given the room rates) - this really lets the property down as it could be an excellent experience.
There was no sense of arrival (no real welcome, offer of a tour of the property, offer of refreshment) that we would have expected for a property which pitches itself at a discerning clientele. The front desk/reception (once we found it) had the appearance of a back office. A general sense of unprofessionalism prevailed and there was no recognisable management (we don't know who the relations manager is mentioned in another review).
We knew before booking that the concept was that of a stylish hideaway with no TV, phone, minibar or room service, however we did not realise that also meant that we would need to actively seek information about the property's services (a sheet of paper in your room does not equate); clean pool towels; drinks by the pool(s) etc.
The lunches could be very good but as there was no discernable choice this was literally pot luck. This put us off dining there in the evenings, which was also a pre-ordained menu. Breakfast was particularly disappointing as we have holidayed in Marrakech previously and know that this can be a real treat with excellent juices, fruits and traditional pastries. Here it was a 'fait accompli' - a choice existed only in relation to how you liked your eggs. All meals were served at quite rigid times and food could not be obtained otherwise.
Re maid service, the bathrooms were not cleaned properly (the copper sinks were quite dirty) and towels were not changed daily - that policy is sometimes quite acceptable but we prefer to be informed of it rather than expected to accept it - to boot the towels were discoloured and very rough. Privacy was also an issue as there was no way of indicating that you did not want to be disturbed in your room other than rushing to the door as the maids entered!
Much can be redeemed by a smooth departure. We pre-empted any problems by asking for our bills the day before. When these did arrive (5 hours after we asked for them to be delivered to us and just as we were going out for the evening) they had several errors and this took some time to sort out. We needed to prompt staff to arrange our complimentary taxi transfers to the airport (despite the fact that we had passed on our flight departure details many months in advance). We were not transferred in the smart Prado vehicles we had seen around the property but in Marrakechi 'grand taxis' (very old Mercedes) and we were told the former were reserved for staff! We waited until our arranged departure time dawned before seeking help with our bags - the only member of staff around at 7am was a waiter who was unable to help. Further we were not offered an early breakfast or food to take with us but simply wished 'bon voyage' by the waiter.
There is a difficult line to tread between quiet, unobstrusive service and the feeling that you have been very much left to fend for yourselves. Given the healthy competition in Marrakech at the luxury end of the market, our money will be spent elsewhere next time.
Excellent food, plenty of space, great staff...a perfect break.
If you're looking for a relaxing, luxurious place to stay with the personal touch, look no further. My wife and I stayed for 8 days; every meal was excellent and nothing was too much trouble. The owners have created a wonderful atmosphere where you can be as private or as social as you want. You can choose to mix with other guests (be it at one of the many swimming pools or at the pre-dinner drinks)or retire to one of the many quiet spots in the 15 acre site. The location of the Jnane Tamsna means that you're only a 10 min cab away from the City of Marrakech. This clearly isn't the cheapest of Riads, but it's worth every cent.
Could have been better
Upon arrival, we were greeted by staff who didn't seem to know what to do with us... Beautiful property and gorgeous rooms but could greatly improve upon the customer service. Front desk seemed confused by requests and made several errors. For room rates like this, you expect more.... Food was good and grounds are magnificent.
Felt like a friend's home
Loved this place, I only got to stay here 2 nights and honestly it was not my first choice, Christmas in this area most hotels expect you to book a few nights in a row but Jnane Tamsna was very nice about it, ended spending my first night here and after a week in other parts of Morocco, spent my 2nd to last night here.
I had a few meals here: a couple of breakfasts, one lunch and one dinner. The food here was excellent, definitely the best that I had in Morocco (the vegetables are from their own garden). The rooms I slept in the two nights were very different but both were beautiful. The first room would be a photography's dream and the second room felt like coming back to stay a friend's home.
the best part though really was meeting the owner Meryanne, a very nice and warm lady (that really made me feel like I was staying at a friend's house), the guide that I hired through them was also very good. I ended up staying my last night at Le Meridien, which was a dump compared to this place.
Great place to stay
My husband my daughter and I stayed at the charming Jnane Tamsna, and it did meet all our expectations, very nice room and beautiful surroundings.
Fatima (the guest relations) took good care of us and we loved the way she cared about us and made us feel like being home.Many thanks for all the help she provided.
The place is wonderful for relaxing holidays, honeymooners and people wanting to be away from the hussel of the city.
We hope we can make another trip on early march for our 15th marriage anniversary.
Stayed for 5 nights, just lovely, amazing rooms, stunning swimming pools, a real oasis in crazy marrakech. Great clay tennis court, staff very friendly & on the ball, nothing was a problem!
Great food, though they had a guest chef from australia, alan wichert, so not sure if he is there fulltime, but some of the best food we've ever eaten, & all the fruits & vegetables come from there 4 organic gardens!!!
Overall 10 out of 10, would definitely go back!!!
TripAdvisor Reviews Jnane Tamsna Marrakech
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