If I was ever asked to recommend Alitalia airline for somebody; my response would be walking to your destination is much better than flying by Alitalia!
I am not sure from where to start; for sure using your airline was the worst decision I have ever made in my travel time. To make sure of the accuracy of my complaint; please be my guest and try the horrible service and rude crew members that don't know the basics of hospitality.
- At Dubai Airport I was stopped for half hour because Alitalia ticketing agent did not have a clue that Iceland is one of Schengen countries; and by having Iceland resident ship there is no need to get an extra visa to Italy as I had to get Alitalia second connection to Denmark from Milan. The agent, who looked Pilipino, consulted the other agent, who was very rude, and he was Pakistani, and they both didn't have a clue about visa issues. I had to wait for half hour, until they managed to contact the European counselor who confirmed the fact that Iceland is in Schengen and thus no need for additional visa to Italy!
The irony is that I showed them my ticket and told them I traveled through the same route when I was coming to Dubai; i.e. Denmark, Milan, Dubai; and I didn't need any visa to enter Italy. But, I was talking to deaf people who have zero knowledge in Geography and European countries.
- On the Plane, I asked the airhostess to help me with my hand bag and coat to place them in one the upper cabins; guess what was her response?! She said: you find a place and put it by yourself. I have traveled by many airlines; this was the first time that I came across such ignorant and rude attitude. If the airhostess is not there to help the passengers, then what is the reason for recruiting her? If we pay for our tickets, and we are expected somehow to manage our trip; then it would be better to get rid of Alitalia crewmembers as they have no job description and recruiting them would be nothing but waste of money. We passengers can do the job better.
-After serving the light breakfast (Biscuits & Coffee), I asked the airhostess for more coffee. She said okay but never showed up again. I had to wait for 20 minutes until I realized that she is not going to come back with my coffee, so I searched for another airhostess and requested to have, if it is possible and not much hassle for her majesty, to have one cup of coffee!
- At Lunch, I needed water, I was suffocating, I kept ringing the bell for half hour but believe it or not, none of the crewmembers showed up. I had to wait and wait until finally was the time for serving coffee to ask for my water!
My advice is: Walk to your destination; but never travel by Alitalia.