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sleepfamily
post Jun 17 2012, 11:44 PM
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Hi, Last night I published a new entry (spain - san sebastian) to my blog.
we were able to view it and also share to FB and friends, after we wrote it and Published it.
Now it seems it has converted back to a 'draft' and all our text is missing and only the photos are saved.
Really disappointed in having to write it again but want to know if there is a known problem at the moment with Trip Advisor. thanks.
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jacquesl
post Jun 18 2012, 06:45 AM
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There is nothing wrong with our system right now.

If you would like us to try to find it please contact me at support@travelpod.com and give me more information about the text and I will have a programmer check it out.


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sleepfamily
post Jun 19 2012, 03:03 PM
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QUOTE(jacquesl @ Jun 18 2012, 06:45 AM) *

There is nothing wrong with our system right now.

If you would like us to try to find it please contact me at support@travelpod.com and give me more information about the text and I will have a programmer check it out.


hello it has just happened again. I published my Germany blog post and friends even read it via the link on FB. and now the text is gone and only pictures remain and it has reverted back to a draft version!

I am using IPAD app of travel pod to upload the photos and Safari browser to write text and publish. please look into this. I'll email support now as I have lost a lot of work tonight, and it's frustrating. sad.gif
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epicurist
post Jun 24 2012, 05:34 PM
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Same thing is happening to me.
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fraserc
post Jun 24 2012, 10:44 PM
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Hi, we detected a problem that caused your entry to be accidentally overwritten. I have just emailed you the lost text.
I apologize for the error, please reply to the email I sent if there's anything else I can do to help with your travel blogging.
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epicurist
post Jun 25 2012, 02:05 AM
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Really appreciate your prompt response!
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epicurist
post Jun 29 2012, 07:37 PM
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QUOTE(epicurist @ Jun 25 2012, 02:05 AM) *

Really appreciate your prompt response!

June 29 stil having the same problem losing posts.
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fraserc
post Jul 3 2012, 08:04 AM
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I'm very sorry to hear that. We're looking to see if we can locate your missing content. In the meantime, are you using the app simultaneously with the web dashboard? Knowing this could help us isolate the problem.

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