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> Airport security mixed up my laptop with someone elses
lwolfe
post Dec 20 2007, 01:22 PM
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I can't even find anyone to call. I've left a message with lost and found, and have been routed around to half a dozen customer service reps which ends with a redirect to a voicemail.

I put my laptop bag through and after going through security they took the laptop out of my bag and sent both through the x-ray. When they brought it back to me it looked like mine and I thought nothing of it. Now that I'm home I went to use it and it's clearly not mine.

I can't get any service, this was just the icing on the cake for a nightmarish 17.5 hour flight from baltimore to Denver to seattle, with only 5.5 hours in the air!

Anyone have any advice for a situation like this? I'm sure the owner of the laptop I have wants theirs back, if I could find her.

Thanks
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wakingdream
post Dec 20 2007, 01:50 PM
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How frustrating!!

Personally, I would at least try to see someone face to face. Maybe you could head to the airport you flew into and, though it will likely take time, maybe you could at least get some of the answers you need. Maybe at lost and found? Sometimes accomplishing these kinds of things over the phone is like searching for a needle in a haystack!

Is it possible to maybe contact the airline you flew with for some assistance? I know it was security's error but maybe they have dealt with something like this before and can offer some advice as to who you should talk to.

Argh... you must be miffed. After I read your post I read a few online articles about this sort of thing and apparently it's quite common as is intentional theft. In Seattle they have someone working full-time trying to contact hundreds of people who forget their laptops, leaving them behind at security.

Best of Luck to you.


--------------------
~Susie

'Yesterday's the past and tomorrow's the future. Today is a gift - which is why they call it the present.'
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