The Bay Club at Waikoloa Beach Resort
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Historical Traveler Reviews The Bay Club at Waikoloa Beach Resort
My family and I stayed at the Bay Club in March, 2005. I had researched it very thoroughly and I found it to be just shy of what the revues indicated. Compared with the Club Intrawest properties that we normally patron (Whistler, B.C., Palm Desert, California and Tremblant, Quebec) the Bay Club came up short. The grounds were beautiful but the unit was pretty tired looking. The decour was dark and outdated and the carpet was in need of replacing. Also, the kitchen cabinet handles were sticky! Yuck! Finally, the hideous green and orange colour scheme in the second bedroom downright offended me. Having said that, it was spacious and well stocked, the staff were friendly and helpful (a relief after having read some of the revues) and the deck was very large. I enjoyed walking every morning through the Hilton property and on down to the King's Shops for a latte. We did a helicopter tour which was good but don't expect spewing lava or dramatic eruptions. We hung out at both the Hilton and the Marriot while we were there and both were great in there own way. The Hilton is simply amazing, sort of a cross between the Grand Wailea in Maui and Disneyland. The Mariott was on a smaller scale but with a nice beach. The beach had a wave break built up which narrowed the depth significantly. Consequently, your towel or deck chair was on a slant. Behind the break was a deep, flat expanse of beach that no one sat on because you couldn't see the ocean. We headed up island to the Mauna Lani, the Prince and the Mauna Kea Hotels. The Mauna Kea had the most outstanding beach, followed by the Prince Hotel. Overall, we enjoyed exploring and experiencing a new island but were really excited about heading back to Maui for our second week. The Bay Club is acceptable but nothing outstanding.
Great Time, Great Resort
My wife and I stayed here from March 3rd through March 10th. The staff were very helpful, and the accomodations were great. Since these units are condos with full kitchens, we opted to have breakfast in our unit and pack a lunch, with plenty of water, juice and snacks so that we could explore all day, and then have a nice dinner wherever we ended up. Make sure you go to the Costco when you arrive, if you are a member, to load up on food and snacks and refreshments for the week; it will save you time and money. Costco is a couple of miles south of the Kona Airport. Getting back to the Bay Club resort, they have a couple of pools and hot tubs, a little outdoor eatery that is suprisingly inexpensive that serves a diner quality Breakfast, Lunch and Dinner. If you attend the Timeshare presentation that they mention at the activities lecture, you will receive discounts on activites that you book during your stay. We saved close to $200 dollars on a helicopter tour over the Volcano, which you should do, and a sunset dinner cruise. Also, if you are going to do a Whale Watch criuise, go on the sunset dinner cruise, you will see whales mostly anytime that you go out on the water, but starting in April I hear that less whales are seen for a couple of months. We went to the Farmers Market in Kailua-Kona on Sunday, and walked the town that has plenty of shoppes and restaurants; these shoppes are much better than at the King shoppes near the resort. Have a great time and explore the whole Island. Aloha!
Not Sure I Would Stay Again
We took our 3 children on their first trip to Hawaii in December, 2004 and it was wonderful. I am extremely particular about our accomodations as this was our first trip using HGVC.
We stayed at the Hilton Hawaiian Village for the first week in a 3 bedroom penthouse. It was awesome! There were plenty of activities for us as well as the children. The second week we stayed at The Bay Club - big disappointment. Check-In was quick however, the woman who waited on us had an attitude and was not very welcoming. Our condo was a 2 bd and 2.5 bath - very spacious and airy. The lanai was great and it overlooked the waterfall and pool area which was nice. However, there were ants all over the kitchen and bathrooms. Nothing could be left out on the counter for fear of ants. Beds were not very comfortable and left us with soar backs in the mornings. Spots & crumbs on the dining room table as it had not been wiped down prior to our arrival. Housekeeping NEVER answered their phone when I called - I ALWAYS got voicemail. Also, housekeeping is only open until 4:00 or 5:00 p.m. Resorts need to have service available to guests 24 hours. Extra towels cost money - they did not replenish them for free and they never came during the week to "refresh" your room. Pool size was a disappointment and one of the gentlemen at the activities desk was a jerk to me when I asked about using a coupon from one of their Hawaiian Guides. Pool at the Marriott Waikoloa was much larger and had a great beach with activities.
We went to the Big Island Steakhouse for dinner one evening and had great food and excellent service. Be prepared to pay alot of money for dairy products (milk, yogurt & cheese) and orange juice at the grocery store.
To me, this is not a very service oriented place to stay unless you want to be totally left alone while you are there. Would I stay there again - not with my family and only if I could not find another place to stay.
Great Place to Stay!
I found this resort much better than I had expected. I stayed in a 2 bed room unit that was very spacious. I had everything that I needed at my finger tips with the exception of a maid. The Lanai was large. The view was of the golf course. What more could you ask for?
2 Thumbs Up!
Stayed week of 12/4/04 in a 2 bedroom 2 bath. The accomodations were very spacious. Huge lanais too. Nicely appointed. Bathrooms had plenty of room. Large tub and separate shower in each. Water pressure was EXCELLENT! Best shower I have encountered in my many travels. Full size kitchen was a bonus. Nice to have washer /dryer in unit. Staff was helpful. Activities personel however didn't know about 18 hole miniature golf course at the Hilton Waikaloa Hotel across the street. Hot tub and pool were nice and very relaxing. Great view overlooking mountains and golf course. Shuttle service to anywhere in the immediate area. Negatives: Toilet flushing was by button (not a handle) and toilets must be very low flow. There was so many extremely large closets...can't imagine why they need so many unless you lived there. One was a whole separate room! Basically wasted space. Also, try to get a 3rd floor unit as you can hear the people upstairs walking around, etc. Overall, a very nice place to stay.
I will start by stating that we travel a fair bit and like to stay in upscale locations. Most important to me is cleanliness (I am a neat freak!) So after reading the reviews below before we left for HI, I was a little concerned about the Bay Club. However, I am happy to report I did not encounter any problems there. We stayed at the Bay Club from Sept 1-6, 2004.
We had a 2 bed/2 bath condo for 4 adults and had PLENTY of room. No, the condo doesn't have granite countertops like some other Hilton Grand Vacations condos. Most importantly, it was VERY clean and neat. The space was great - plenty in the living & dining rooms and both bedrooms & baths were good sized. We had a great view of the golf course and mountains. Lanai was very good sized.
I am not sure about the problems others had w/the check in staff but we had the opposite - they were extremely friendly! We got in by noon and although check in was not until 4pm, they actually called us on our cell phone when we were having lunch to tell us our room was ready.
The Activities Desk was EXTREMELY helpful (Blossom was especially great!) We did sea kayaking, horseback riding, visit to the Volcanoes, Luau, etc. and all planned right from the activity desk. They are open from 8am-4pm.
I also noted that someone commented about cockroaches in a review below. Before I moved to FL ~10 yrs ago, I associated cockroaches w/filth. However, in tropical climates cockroaches have nothing to do with dirt. We have our home in FL sprayed each month and still see a dead one in the house about 1 each quarter, as does everyone else around here. Now, I am not sure of this particular problem and there may have been an infestation but I do know that even spraying doesn't necessarily prevent all from getting in. One of the drawbacks of living in a warm climate.
After visiting HI 3 times, I had never been to the Big Island. I am glad we hit it this time. It was great. The beach (A Bay) right down the road was nice - not spectacular. Since we live in FL we may not be as interested in "beaching it" as others and do more activities so if you are looking for pure sandy beaches, the Big Island is too new of an island for that - lava fields surround you. However, the water is clear blue. A sea turtle was swimming around in A Bay while we snorkeled. It was great.
Overall, I would not hesitate to stay here again. Like I said, no, it is not a brand new condo that will wow you but is very spacious and most importantly, clean. The staff was consistently very nice. In our opinion, the Waikoloa area is the best area to stay in on the Big Island. Kona-Kailua is more of the "town" area and while worth a visit, is much more crowded and not as impressive. This was a great stay.
Great Family Vacation
When we first went to the Bay Club we were impressed by the amenities of the villas, so much so that we purchased one.
There are BBQ grills available, hot tub, pools for adults and kiddies, pupu time, ice cream social and activities for kids and adults. With each visit, we have encountered a very cordial staff; we even met with our sales rep who knew we had already bought, asked if we were interested in additional time, and when we said no, he then proceeded to comp us on a round of golf as a thank you for the original purchase. We encountered a problem with a stove burner on our last visit and the staff came and fixed it (wasn't plugged in all the way) within 30 minutes. The housekeeping is prompt and cordial, refreshing our units promptly and efficiently. We have never had a problem with the Bay Club. Any calls to them for additional towels or other amenities are promptly taken care of. We even had an activities rep tell us about a conflict regarding reduced green fees the Bay Club was having with the Kings and Beaches courses and did not schedule a tee time because he felt the fees were a little too high. By the way, we were one of 4 families that purchased here within 2 months and we are going on our 5th year.
The good, the bad and the ugly
Let me start by saying we had a great time. Check-in went quickly with minimal problems. We were in Unit 421, which is across the street from the office, activity center and pool. Overall a good location for what they have. The unit was clean, large enough and comfortable. The people in the activity center were very helpful and we were able to get good discounts on tours since we did the time share presentation at the Hilton. In my opinion this property is better suited for couples, older and younger, if you have kids, they will not be happy with the pool (boring) or lack of access to the beach. The kids were very dissappointed once they saw the Hilton property across the street. My daughter referred to it as paradise. We did not spend alot of time on the property, choosing to do day trips around the island. They do have a place to eat at the hotel and it is not bad.
Another thing we did not like was that it was a long drive to Kona a good 45 minutes on a two lane road. If you stay at the Hilton or Marriott, there is enough to do, if not you will do alot of driving. If we return to the big island ,we would stay at the Hilton, Marriott or in the Kona area.
We had one major issue with are unit, I woke up at 1:30 in the morning and smelled something burning. I could not figure were it was coming from. The next when we returned, our unit still smelled. A call to the front desk, got us a maintance guy who arrived with an air purifier, took one whif and stated he would call his supervisor. She arrived shortly, and was very helpful. She had the maid clean the room, and had maintance change the A/C filter. This was done quickly. It turns out that the guy downstairs had burned pork on the stove and security had to go in and wake him up. The whole building had this odor for days. It would come and go but it did get better.
All and all, it worked, but we would probably not stay there again, I thought it was a perfect place for my parents.
Bad news in paradise
From the start I was met by a snotty checkin staff who made life as difficult as they could for my family. and made us wait 5 hrs for check-in even though the unit was clean and ready!
I have never had suuch a bad experience at check-in
Next was the room which was tiny with a very tiny and poor vented kitchen. The furnishings were dark reds and browns and looked out of place in hAWAII. The pool was tiny too and crowed and after a few days we could not take it any more and found a much nicer condo called the Shores next door...
I urge caution if you are considering this dive and its surly staff. It a time share place interested in one thing selling you a overpriced unit with the attendent pressures and hype of a used car dealership.
Bay Club Best
The Bay Club has beautiful villas, and other two and one bedroom accomodations. It's worth going through the timeshare presentation because the discount on activities are significant. We saved bundles on snorkeling, helicopters, luaus, etc. We loved it enough to buy a week there.
TripAdvisor Reviews The Bay Club at Waikoloa Beach Resort
Travel Blogs from Waikoloa
... for John.
When we left the Botanical Garden at 4:30 pm, we had to try to decide what to do next. The original plan was to go to Mauna Kea for the sunset but since we were both starving and we had left the cheese & crackers back at the room, we hoped to get some take-out or something to eat. It had sprinkled and then rained, so we considered whether it would be even worth it to go to see the sunset up there. We decided ...
... with fantastic wood block prints with native birds and plants and another gallery with a special technique to dye gourds the old-fashioned Hawaiian way which only recently was able to be duplicated by the artist who showed us his gourds. I found a bead shop and bought a few beads and the proprietor told us about a BBQ place across the street that was very good. We had been a bit hungry by now and even though we had cheese and crackers we opted for the BBQ fish - ...
... it we were into a rainforest area with ferns and cool trees everywhere. Along the way we were told by the seasoned veterans, to stop at The Tex Drive In to have a Malasada. Now a Malasada is a Portuguese donut. Nothing to get excited about one might say......however, think of a warm doughnut shaped bun, covered in sugar and filled with whatever fruit flavour you could want. They were to die for! In fact, they were so good we brought 2 back for Jon and Verna to enjoy ...
... all also have a different part of the reef they go to for food. Some eat off the bottom, some turn on their sides and nibble at the under part of the coral. Some of the fish just follow closely other fish and eat what is stirred up by them. Then I thought, 'these guys aren't looking at each other saying, 'oh I wish I looked like him', or 'wow, do you see that color yellow she's wearing, how do I get that?' No, they just go about life as ...
... had dinner at the resort's amazing fine dining restaurant, Rays on the Bay. It was a beautiful sunset, so we got a few family pics in front of that before eating (again, on my camera). Our flight tomorrow isn't until about 4pm, so we're hoping to grab a late checkout and spend a little more time sunning ourselves by the pool before we head home. It's been a fantastic holiday in Hawaii and I'd like to come back again and explore Maui and Kauai! Laus ...