Summer Bay Orlando By Exploria Resorts
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How has this condo rated in the past?
- Meeting rooms/conference facilities
- Tennis Court
- Shuttle bus service
- Multilingual staff
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Historical Traveler Reviews Summer Bay Orlando By Exploria Resorts Clermont
Due to the mixed reviews for this resort, I did not expect great accomodations, however, I was wrong. It had a great club house with tennis, arcade, and a place to rent videos without leaving the premise.
You could even rent ski jets and fish if you wanted a relaxing day away from the theme parks.
The two bedroom suite was great and included a hot tub and a balcony that overlooked a small pond. It was very relaxing and the rooms were clean.
The resort was very close to the Disney attractions and places to eat.
I highly recommend this resort.
What a mistake to stay at Summer Bay!!!!
We had the worst experience with Summer Bay long before we arrived. I went thru one of these marketing places where they give you 5 days, 4 nights plus 2 Disney Tickets for 3 parks. They only this you had to do is listen for 90 minutes to a presentation to buy timeshare. When I made this reservation, I was told I was going to stay at a 1 bedroom condo and the Summer Bay resort. It was turning out that they were putting us up at the Holiday Inn, not the 1 bedroom condo they had promised. This was thru a marketing company that Summer Bay hired.
The tickets for disney turned out to be for 2 days at the major parks and 1 day at a waterpark.
Since I have wanted to stay at Summer Bay resorts as I was told I went ahead and paid an additional $25.00 a day to stay on the property.
When we arrived the 1 bedroom condo looked as though it had seen it's better days. The pull out couch that my daughter had to sleep on smelled like urine. The bedspread was torn, the sheets looked like they had been used for years. And to top this all off, I had called down on the 2nd day in the morning to ask them what time housekeeping will come by. I was told there is no housekeeping that would be an additional $10.00 a day to replace used towels and if I didn't like that I could wash the towels that we had. There was a washer and dryer in the unit.
I understand if you are an owner that timesharing is like that, but I had paid to stay in a 1 bedroom condo, with wouldn't you think maid service??? It might sound that bad, but it really made for a very unpleasant experience and to top it off we had gone to the 90 minute presentation with a "NO PRESSURE" sales pitch, 3 hours later when we said no to this sales women, she brought her manager out and he gave us one more option, see you have to make up your mind then and there, if not, you lose all these great deals you would be getting if you purchased today. We told him no and he jump up and left without saying anything, my husband went after him to ask what happend to the sales women who we spent 3 hours with he wanted to ask you one last question.
That sales manager told us that we should bother because we were never going to come back and buy from them.
THESE PEOPLE WHEN THEY MEET YOU THAT WILL SAY ANYTHING TO MAKE A SALE....IT'S ASHAME....THAT THEY WASTED 3 HOURS OF OUR VACATION TIME WHEN IT WAS ONLY SUPPOSE TO BE 90 MINUTES OF SO......
THEY ARE A BUNCH OF CROOKS......THAT'S MY OPINION!!!!
I WOULD NEVER, NEVER STAY THEIR AGAIN, EVEN IF THEY PAID ME!!!
MY ADVISE STAY CLEAR OF SUMMER BAY RESORT.
Coral Springs, Florida
It could only be better if it was FREE!
Our accommodations were beautiful, and better than expected compared to other places we've stayed. Fun activities for the kids that are supervised, so pa and I could relax. We drove to DW, but a shuttle was offered as an option. One day we had a nice boat ride on the lake which separates the resort from Animal Kingdom and watched the animals. The kids were thrilled! The clubhouse, pools, activities, gift shop, lake, etc. can't be beat, unless you stay at WDW at 5X the price.
We had reserved a 3 bedroom condo for our family. When we walked into our room, we found that it was only a 2 bedroom not even large enough to sleep our family of 8. (I guess they thought we wouldn't notice!?!) When we brought this to the attention of the staff, we were told that even though our resevervation was correct there were no 3 bedrooms avalible and if we didn't like it, we could check out! They did finally give us an extra 2 bedroom condo at the other end of the building for the rest of our family. The condo smelled terrible. We did not have hot showers the whole week we were there and on the morning we left there was not even enough water pressure to make the showers work!! The units are not carpeted in the commom living spaces and therefore everything echos. The people staying above you sound like they are stomping around at all hours. What a let down.
Hated The Attitudes Of The Staff
(We) My family of 12 visited Orlando, July 12-19th 2003. We made
reservations on the property of Disney. One night in Greensboro, NC a
marketing person called and asked were we going on vacation. I
explained that we were already setup to go to Florida. She stated that
she could offer me the deal of a life time. So, I listen and checked
her out to make sure the company was OK. So, I gave a check via phone
and she stated that I would receive a letter in a couple of weeks or
two before the trip. I called back 5 times asking when the money would
be taken out of my account. The Customer Service Rep. I spoke to told
me that it would come out when they got to me. She stated they were
behind. She wasn't at all friendly, but I let it go. I was trying to be
honest and to secure my family a place to stay being that I cancelled
our previous reservations. I was also told that we would be staying at
Summer's Bay Resort, that never happened. Once we got there they told
us that we could not stay there and that they were putting us up at a
(5 FIVE STAR HOTEL)... NOT! We stayed at the Hyatt at Summers Bay...
Most Hyatts are FIVE STAR but this one was like a old motel..... No
Micowave, No Refigerator... I would have checked the hotel out, but I
was insured that we would be staying at Summers Bay. At the Hyatt the
first ten minutes in the room something bit me. I immediately called
the front desk and I was told that that's common for them. I asked to
be moved to another room. (Same type room, but no bugs) We sat through
the 90 minute spill for timeshares. I went in with an attitude and came
out with one. I tried to explain to the person that wanted to sale my
family a timeshare, she shrugged it off and said.. "We don't have
anything to do with them, they're in our marketing department" and that
was that. We left the Hyatt after our 4 days and 3 night stay and then
we went to Cape Canavaral (3 days 2 nights)where we were supposed to
get an OceanFron Hotel room, 2 tickets to Kennedy Space Center and 4
tickets on a Casino Cruise. We made it to the Tourist Center and the
staff member stated that we would not get an OceanFront and it would be
a Standard Room plus I have to leave a $95 dollar deposit. I
immediately asked for my credit card back and told her that I did not
want to stay there. I called Summers Bay and spoke to a rude Manager of
Customer Service. I asked for the Owners name and he told me that my
problem was a drop in the bucket for better words. His company made a
lot of money. I do not recommend anyone go through what I did. We ended
up staying a Silver Lake Resort, beautiful place, and a great staff. My
family member ended up buying a timeshare.
Summer bay resort, kissimmee
we stayed at summer bay resort. the holiday inn express was nice, but
we got there at 4 and our room wasnt cleaned yet. when we got there we
were told it be an extra $11 a night for hotel tax. i had asked before
for our exact amount and this was not told to me. then when we checked
in i was told i had to leave a $50 deposit. we were told we could get
public transportation from the airport and around there because we
didnt have a car. the only thing we could get from the airport was a
taxie which cost $50. no transportation at the resort. had to take a
taxie to another place $3.50 each way to get a city bus to go anyplace.
did not like it. to many surprises and not telling the truth.
Sales Pushy, but overall nice stay.
I checked out reviews and pictures of the resort ahead of time before arriving. I knew all the amenities to expect. The nice room accommadations, the beautiful grounds with a fish-stocked lake, and the family pool area. What I was not prepared for was the Timeshare Sales Staff!
They were pretty pushy and methodical. We spent nearly the entire day with them discussing the possible sale, and missed an opportunity to visit Universal Studios with the rest of our party. When we decided to purchase a timeshare with them, my husband asked if there was a way for an additional day to be added to our stay.
We were given a crazy price for the extra night and told to see them the next day to arrange it all. A small price to stay there for 3 nites, and now for the extra night we would pay almost the same price as what we paid for all 3 nites!? $139 is what they advised us.
Shocking, but we needed the extra day because we spent too much time with the sales staff, and for rest before traveling back home. You'd think they would be better accommodating since they had a timeshare sale. Not!
The following day was an even worse nightmare. The price went up to $189!? And the rest of the party would not be able to stay with us.
They arranged for them to stay at a motel by a similar name across the street from the resort. We were really angry, and declined.
We felt they handled the matter in a very unprofessional manner. We ended up hitting the road after spending 4 hours with management. They said they were trying there best, but with such short notice to us, and hiking their prices overnite; it was there worst! Now looking back, I realize that by us contracting with them for the timeshare, they should have settled our extra night right then for free! We were new owners!
It was an utter mess, but I must say the resort aside from the persons handling the business side of it, was be-a-utiful!
So if you are determined to hold your ground, not buy the timeshare, and feel you have enough time to enjoy the parks; you should have a peaceful stay.
When we returned home, we cancelled the timeshare based on our experience with the staff, but would probably go back to the resort next year because it was affordable. No more timeshare hunting, though!
Gotta love this place!
This place is great, we own a 3 bedroom house with it's own swimming pool! We have been going for three years and can't wait to get back. Lots of great activities for kids, and a great poolside bar for the adults. Extreemly well landscaped and great up-keep on the property. Close to everything except the Florida Turnpike.
A Very Satisfied Owner
My husband and I are the owners of a 3BR Home in Summer Bay Resort. We've spent 1 vacation there and are due to check-in during April 2003. I can't wait!! This is truly a beautiful resort, great staff and I just can't say enough about it! If you're looking or entertaining the idea of buying a timeshare, check out Summer Bay and you'll look no further!
Great Orlando Bargain!
Being frugal by nature (due to my Scottish heritage?), I could hardly resist the offer from the wholesaletravel site to stay at Summer Bay Resort. Yes, it did come with the string of having to attend the perfunctory timeshare sales pitch, but at a rate of $39 plus tax per night for a one bedroom condo with a jacuzzi, it was exactly what my fiancee' and I needed for a vacation.
The condo unit itself was very nice. It wasn't necessarily luxurious, but it was very nicely decorated, comfortable, reasonably spacious, and had all the comforts of home. We wish we had looked through all the kitchen cabinets the day we checked in. We wound up buying a corkscrew to open a bottle of wine, only to find the unit's corkscrew not in the utensil drawer, but in the cabinet above the stove (along with a spatula and other cooking items) the day before we checked out. The day we checked out, we found the toaster and blender in the cabinets above the refrigerator. We had been toasting bagels in the oven prior to that discovery. This unit didn't have a dishwasher, but had just about everything else you'd want or need to cook for a family of four. The fridge also had a icemaker. There was barely any counter space and the kitchen was pretty cramped, but I don't expect (or need) a lot in a one bedroom unit. In the two bedroom unit we saw on the sales tour, the kitchen was huge in comparison.
Our unit had a wonderful two-person jacuzzi tub in the spacious bathroom. However, during our sales tour we saw a two bedroom unit which appeared to only have a one-person jacuzzi, and apparently not all units have jacuzzis. So if this is important to you, check before you buy/reserve. Our salesperson said the older units came with the bigger jacuzzis. Also, our "package" didn't come with daily maid or towel service. Maid service I can live without for a week in a vacation condo, but I thought an extra $5.95/day charge for daily towel service was excessive. The fiancee' and I made do with the four sets of towels that were in the condo.
The bedroom itself was also pretty spacious - considerably bigger than our bedroom at home. My fiancee thought the mattress was excessively firm. I like a firm mattress so I had no problem with it, but at the same time I can tell you this didn't feel like a premium mattress. The drawer chest for clothing storage was fairly small. My fiancee and I filled it up with clothes for one weeks worth of vacation (t-shirts and jeans went in there, rather than being hung in the closet). The closet didn't seem to have many hangers, and the ones in there didn't look like you could hang pants on them, as I recall. If you're planning on putting four people in here, clothes storage space could be tight (bring your own hangers!). Then again, the unit does come with a washer and dryer, so maybe you should pack light! There was a medium sized color TV in the bedroom (maybe a 17" or 19"), as well as a clock radio. Double doors in the room opened up into the living area, and a single door opened up into the bathroom. A locking sliding glass door opened up onto the covered patio, which had a small table and chairs.
The living area also had a locking sliding glass door which opened up for patio access as well. A small four person glass table was in the dining nook by the windows, although for some reason our condo only seemed to have three dining chairs. The sofa opens up into a bed, and was moderately comfortable to sleep on (though adults wouldn't want to sleep on it for a week probably). The TV in the living area was the same size as the one in the bedroom - fairly small but big enough, I suppose. The two bedroom we saw on the tour appeared to have a 25" TV in the living area. The living area also featured a video tape player, and an internet web-TV type box. Web access cost something like $25 a week. It does provide faster web access than regular dialup service (maybe a cable internet service). However, the keyboard based mouse was a real pain to use. The network was prone to errors which required me to reset the settop box, and several functions I tried to perform caused errors on various websites because of the setup, I believe. For instance, I was running an eBay auction and an attempt to view the bid history on the auction resulted in an "Input Error" message from eBay. Another minor gripe is that the number of channels you get "for free" is quite limited...no movie channels of any kind, or ESPN, for that matter. You can purchase upgraded packages of channels during your stay there for an additional charge (somewhere between $11 and $26 a week, I think).
The clubhouse was very nice, and offered many organized activities for the children (which we didn't need). It also has a video rental machine with the latest releases. You can arrange for an in-room therapeutic massage (including aromatherapy or Reiki) from the in-house masseuse. The outdoor pool (heated, I think) was very nice, as was the hot tub spa. The exercise room had very nice equipment. The game room was also nice, offering both video games and two (!) pinball machines (my favorite!). There was also a small billiard table just outside the game room. My fiancee did say that one of the controls on the video game she was trying to play didn't work, however. The gift shop had just about everything under the sun. They have jetskis, mini-pontoon boats, paddleboats, and some other small watercraft available for rental to use on the large lake that borders the property. There were also some awesome looking things floating out there for the kids (young and old) to play on (for a fee)...looked like some sort of huge inflatable rock climbing thing, and some other inflatable stuff. There is a small private beach on the lakefront, white and fastidiously cleaned and maintained. The pier leading out into the lake offered a marvelous view of the sunset. They also have a tiki bar next to the pool, and several times had live entertainment poolside. There are also tennis and basketball courts onsite, as well as miniature golf (added fee for minigolf).
The property and landscaping is simply beautiful and impeccably maintained. A security guard mans the entrance to the property 24 hours a day, giving you an added sense of security. The resort management company provided land for Publix Supermarket to build a store with a small strip mall adjacent to the property, so a quick run to the grocery/gas station/video rental store/Chinese restaurant is never more than a minute or two away.
Sorry for the lengthy details, but I assume most people really want to know details rather than some sketchy "I loved it/hated it" sentence review. In short, we loved it! We didn't necessarily avail ourselves of all (or even most of) the amenities at the resort, but really had or had access to anything we could have wanted on vacation (I'm not a golfer, but I think they offered a discount to some nearby links as well). For $39 a night, I can't imagine a better deal anywhere. Frankly (and I'm cheap...err, thrifty), it would have been a steal at twice the price. My fiancee' (who thought she had sales resistance) had to keep digging her fingers into my leg to keep from saying "We'll take it!" during the sales tour (and we'd only been there at the resort for 2 days at that point). Frankly, we're seriously thinking about buying into the place if we can find a nice resale offer. If you are going to vacation in Orlando, search the web for deals at Summer Bay Resort. I honestly can say I don't think you'll be disappointed. Oh, and order the deep dish pizza from Giordano's....it's heavenly!
TripAdvisor Reviews Summer Bay Orlando By Exploria Resorts Clermont
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