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TravelPod Member ReviewsKvart Hotel-Apartments Moscow
I found the apartment on Noviy Arbat #16 via Lonelyplanet.com and reserved through the website. On the confirmation, it provided a telephone number to call to arrange access. Thankfully, my girlfriend is fluent in Russian, as neither the lady doing the check-in nor the contract were in English. The contract has some tricky clauses that my girlfriend quickly singled out, and with a little discussion these were ultimately altered in writing before I signed.
The apartment we got, was actually a different apartment we had booked (so #16 is not the apartment we stayed in, but can't remember the actual number). Somehow, the apartment we had booked was not available. Our apartment was a little further from the centre (but on the same road) and bigger. For the 2 of us, it was huge, although the furniture was old, it was in a pretty good condition apart from the bathroom that suffered from leakage from the apartment above.
Our worst experience was on the last night, when we found the key not to be working late at night. After repeated attempts, we finally got hold of someone at the leasing agency. This took us hours. When he also could not open the apartment, we were finally offered an alternative close by. By then, it was early morning, but we slept okay in that place. They next day, we could retrieve our luggage from the original place and they agreed to a late check-out.
All in all, it was not a bad experience as it provided a much better deal then a hotel, but the service was dismal.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
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