The Preserve Resort
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How has this campground rated in the past?
Historical Traveler Reviews The Preserve Resort Sevierville
The resort is about 10 miles out from Pigeon Forge, upon arriving we found that they has accidentally gave our cabin to a different desk. The cabin they out us in was beautiful, it sat higher up and had a wonderful view. The name of the cabin is Havens at Hedgewood, which is a 3 bedroom, 3 level cabin. Cabin number is 3131.
After an hour and a half traffic jam going through Pigeon Forge, we made it to one of the Mountain Laurel cabins at the resort. Pigeon Forge, and to a lesser degree Gatlinburg, are total clusters. Avoid them if you want any kind of peace and quiet. The cabin was very nice (very cushy) and a great place for a family or a couple (fools ball, air hockey, pool table, and my favorite, the hot tub on the deck). The view is outstanding. We spent a couple of late-afternoon/evenings watching thunderstorms roll in over the Smokeys. The resort is in a great spot for easy access to Smokey Mountain National Park. You can avoid the traffic of the main entrance at Gatlinburg by using a nice side road just east of the resort.
We reserved the 12-bedroom cabin for a family reunion trip at the Preserve Resort for 7 days (June 9 -June 15). The cabin is well appointed and looks like the pictures presented on the website. However, once you arrive, the common living areas and kitchen seem smaller in person. There were 37 people in this home and the washer/dryer was a small, efficiency (apartment) size unit. You couldn't put anymore than 3-4 bath towels and maybe a few face cloths in at one time. The telephone was not working (apparently the unit owners did not pay the bill) and there were no WIFI connections. It is up to the individual owners to keep the utilities on and install modems. The pool is nice and overlooks the mountain. It closes at 7:30pm. The sauna and steam room were not working. We were told that maintenace was working on it, but apparently couldn't get it to work during our entire stay. The Air Hockey table in the game room was not working either but maintenance quickly responded and fixed the problem. There are no seculded cabins at this resort. Each cabin is literally side-by-side. The parking for this size unit is inadequate, especially having to share parking with another 12-bedroom unit right next door. There are 3 floors - 3 bedrooms on the main level, 5 bedrooms on the top floor, 4 bedrooms on the bottom floor. The game room is located on the top floor. There was a pool table and Air Hockey table. The kitchen and living room is on the main level. The kitchen is well stocked with plates, bowls, cutlery, silverware, and pots/pans (no potholders). There are 2 of everything - refrigerator, stove, dishwasher. There is no audio/stereo system in the unit, so bring your own music. The bottom level is where the 2 hot tubs are located. There is also a Projection TV and game/card table on this floor. There are 3 very small charcoal grills in front of the unit (in the parking area) to use. Each bedroom has a full bath with jacuzi tub/shower. Overall, the resort is clean and peaceful. It takes about 15-20 minutes to get to Pigeon Forge. The drive isn't bad once you've done it 2 or 3 times. The owners of this unit needs to pay their phone bill (good thing we didn't have an emergency and our cell phones were working), upgrade to a full size washer/dryer, and intall WIFI connections. I will go again if all the features and amenities were operational. Hope this review was informative.
We found the Preserve Resort to resemble what they advertise on their website. Very clean, modern, and comfortable. The only thing that we would probably not do in the future is to bring along our 75 year old aunt who could not navigate the stairs..and that is not the Preserve's fault. In our unit there were essentially four (4) levels of stairs requiring navigation if you include the top loft. Our toddler loved the stairs. Our 8 month old got a few bruises from all of the wood floors and furniture. While the cabins are about 30 yards apart from one another, we didn't have any noise issues with our neighbors. All of the views are towards the rear of the unit and are beautiful. We didn't mind being a half hour from anything as that is what we were looking for. During our stay (during the week), only about 5 or 6 of the 30 some cabins even seemed rented..it was very quiet. All in all, we would stay there again, but most likely when our children are older and can safely navigate all of the stairs. And yes, they do clean the jacuzzi after every guest departs. The units were very clean. The office also cut us a deal to extend our stay by an additional day. The only recommendation for improvement would be to come up with a better BBQ amenity....the BBQ's are on the edge of steep embankments and are open such that any breeze blows ash on the food that you are cooking.
THE SHORT STORY: This resort is isolated with excellent views and fine amenities but you do have neighboers.
My husband and I stayed here over the Christmas holidays with our teenager, our adult daughter and her husband, and her college age daughter and friend in two cabins - Cedar Groves, and Tillery Porches.
Not a mountain getaway
My family stayed at The Preserve Resort for 5 days, and were very disappointed with the lack of privacy. All cabins are literally on top of each other, and the hot tubs are in full view of the next door cabins. We felt like we were in a pre-fab neighborhood rather than a mountain getaway. No nature trails..No privacy! Would never return.
We stayed in one of the Cedar Groves 2 bedroom cabins. It was in a cluster of 4 or 5 cabins. Ours (#2666) had the best views and stuck out farther than the other cabins, so we felt we had more privacy. We were the only ones in our cabin cluster the week we were there (last week of August), which was nice. The cabin itself was fantastic. My 2 boys were besides themselves with joy. It looks just like the pictures. The kitchen was fully stocked and it also had an internet connection, which we made use of. The cabin is quite a ways from Gatlinburg, so if you think you will be spending a lot of time in Gatlinburg you might want to find somewhere else to stay. We spent a couple of hours in Gatlingurg and couldn't get out fast enough - yuck (very touristy)! We spent most of our time in the park hiking and then hanging out in the cabin at night. We would definitely recommend The Preserve, but now we are spoiled and will need to find similar places to stay on our future vacations.
WOW! The Preserve Resort is a BEAUTIFUL place! The cabin we stayed in (actually..they all looked the same) was very nice..decorated nicely, very clean...most of the amenities you would have at home. The worst part was the drive up and down the mountain. These cabins are located AT LEAST 30 minutes+ from town...I mean a real town- The road is a mountain road..lots of twists and turns..some VERY severe! There is barely room for two cars to pass each other..and god help you if a truck or RV is coming the other way! There are a lot of cabins in Pigeon Forge you can stay in..and they all look the same- (they are all up for sale it seems too.) I would suggest Eden Park..or something like that..it is not all the way up the mountain..so it saves you about 20-25 minutes of driving up and then down the mountain. Did I mention your cell phone will not have any reception up on the mountain? All in all it was a nice week to get reconnected with family and friends..but I would not stay here again..the drive is too much :)