The Preserve Resort
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Historical Traveler Reviews The Preserve Resort Sevierville
The resort is about 10 miles out from Pigeon Forge, upon arriving we found that they has accidentally gave our cabin to a different desk. The cabin they out us in was beautiful, it sat higher up and had a wonderful view. The name of the cabin is Havens at Hedgewood, which is a 3 bedroom, 3 level cabin. Cabin number is 3131.
The cabin was clean. The kitchen had a dish washer, full size stove/oven full size fridge and utensils. It has 3 bedroom which were very nice, plus a loft bedroom. 3 bathrooms, all with tub and shower. 3 decks with rocking chairs and on the 3rd level it had a hot tub, which on cabin 3131 is very private. You also have a decent little grill to cookout on outside the cabin by the parking area.
We stayed 3 nights and had a very enjoyable time. The staff was quick to help in anyway they could and corrected their mistake at check in with out any fuss. This cabin actually had a better view than the original one they were going to put us in.
Very nice place for a cushy mountain getaway
After an hour and a half traffic jam going through Pigeon Forge, we made it to one of the Mountain Laurel cabins at the resort. Pigeon Forge, and to a lesser degree Gatlinburg, are total clusters. Avoid them if you want any kind of peace and quiet. The cabin was very nice (very cushy) and a great place for a family or a couple (fools ball, air hockey, pool table, and my favorite, the hot tub on the deck). The view is outstanding. We spent a couple of late-afternoon/evenings watching thunderstorms roll in over the Smokeys. The resort is in a great spot for easy access to Smokey Mountain National Park. You can avoid the traffic of the main entrance at Gatlinburg by using a nice side road just east of the resort.
One other warning about Gatlinburg. Avoid the Texaco station on the West side on 441 just before entering the Park. They jack up the price about 50 cents a gallon. We found a nice local station on the East side going out of town on 441.
My only big disappointment was that the place did not have any recycling bins, conservation literature, or other environmental initiatives. This is a beautiful area and it would be terrible if it turned into a Pigeon Forge in the mountains. How about some solar panels or something? It seems to get lots of sunshine. There is definitely some local pushback about these types of cabins being developed. We saw one sign shaming us for staying in them. I can understand where they are coming from. I hope the area has some controls so it does not become overdeveloped.
Well appointed cabins, some amenities not operational
We reserved the 12-bedroom cabin for a family reunion trip at the Preserve Resort for 7 days (June 9 -June 15). The cabin is well appointed and looks like the pictures presented on the website. However, once you arrive, the common living areas and kitchen seem smaller in person. There were 37 people in this home and the washer/dryer was a small, efficiency (apartment) size unit. You couldn't put anymore than 3-4 bath towels and maybe a few face cloths in at one time. The telephone was not working (apparently the unit owners did not pay the bill) and there were no WIFI connections. It is up to the individual owners to keep the utilities on and install modems. The pool is nice and overlooks the mountain. It closes at 7:30pm. The sauna and steam room were not working. We were told that maintenace was working on it, but apparently couldn't get it to work during our entire stay. The Air Hockey table in the game room was not working either but maintenance quickly responded and fixed the problem. There are no seculded cabins at this resort. Each cabin is literally side-by-side. The parking for this size unit is inadequate, especially having to share parking with another 12-bedroom unit right next door. There are 3 floors - 3 bedrooms on the main level, 5 bedrooms on the top floor, 4 bedrooms on the bottom floor. The game room is located on the top floor. There was a pool table and Air Hockey table. The kitchen and living room is on the main level. The kitchen is well stocked with plates, bowls, cutlery, silverware, and pots/pans (no potholders). There are 2 of everything - refrigerator, stove, dishwasher. There is no audio/stereo system in the unit, so bring your own music. The bottom level is where the 2 hot tubs are located. There is also a Projection TV and game/card table on this floor. There are 3 very small charcoal grills in front of the unit (in the parking area) to use. Each bedroom has a full bath with jacuzi tub/shower. Overall, the resort is clean and peaceful. It takes about 15-20 minutes to get to Pigeon Forge. The drive isn't bad once you've done it 2 or 3 times. The owners of this unit needs to pay their phone bill (good thing we didn't have an emergency and our cell phones were working), upgrade to a full size washer/dryer, and intall WIFI connections. I will go again if all the features and amenities were operational. Hope this review was informative.
Excellent value for the money
We found the Preserve Resort to resemble what they advertise on their website. Very clean, modern, and comfortable. The only thing that we would probably not do in the future is to bring along our 75 year old aunt who could not navigate the stairs..and that is not the Preserve's fault. In our unit there were essentially four (4) levels of stairs requiring navigation if you include the top loft. Our toddler loved the stairs. Our 8 month old got a few bruises from all of the wood floors and furniture. While the cabins are about 30 yards apart from one another, we didn't have any noise issues with our neighbors. All of the views are towards the rear of the unit and are beautiful. We didn't mind being a half hour from anything as that is what we were looking for. During our stay (during the week), only about 5 or 6 of the 30 some cabins even seemed rented..it was very quiet. All in all, we would stay there again, but most likely when our children are older and can safely navigate all of the stairs. And yes, they do clean the jacuzzi after every guest departs. The units were very clean. The office also cut us a deal to extend our stay by an additional day. The only recommendation for improvement would be to come up with a better BBQ amenity....the BBQ's are on the edge of steep embankments and are open such that any breeze blows ash on the food that you are cooking.
Great Value, Great View
THE SHORT STORY: This resort is isolated with excellent views and fine amenities but you do have neighboers.
We stayed at the resort with another family over new years. Our group consisted of 10 people (4 Adults, 2 Teens, 4 Children). We booked this room by phone after researching online.
THE GOOD: The cabins looked just as good in person as they do online. They are new construction with very nice decoration. They have well supplied kitchens with everything you might need for the average meal. The view is fantastic. Our Model (The Tillery Porches) was just right in terms of Baths, Bedrooms and living spce for the group described. The unit had lots of little extras that made it perfect for our group (Air Hockey, Pool Table, Hot Tub). The entire cabin seemed to be well arranged, maintained and planned. The service was very good and the unit was very clean.
THE BAD: The drive to the cabin is very difficult (Lord help you in bad weather). The roads are all well maintained but they are small and very curvey. It is approximately 20 minutes to any sort of town and 40 minutes from Gatlinburg. The units are close together BUT looking out the back windows of the cabin we felt very private and isolated.
If you are looking for a very private cabin in the woods this may not be it. If you want great views and a family outing this is the place. Eveyone in our group was very pleased with the cabin (even our 2 teens). We will be back again.
Fireplaces are electric!
My husband and I stayed here over the Christmas holidays with our teenager, our adult daughter and her husband, and her college age daughter and friend in two cabins - Cedar Groves, and Tillery Porches.
Although we wanted a place in the mountains, beware of this resort during bad weather! It is a very winding, steep, and potentially inaccessible road if there's rain or fog (and forget about ice or snow!) Arrive during the daylight hours or you may not find it! And there are no refunds for early departures (as we had). We timed it at 25 minutes to the nearest grocery store, and most of this is winding! It's approximately 40 minutes to Gatlinburg...
We were all extremely disappointed that the beautiful fireplaces (as prominently featured on the website) are all (fake) electric - and downright disturbed that they didn't even work in either of our cabins, although we discovered that the management was aware that they were broken. We felt that we should have been informed in advance! Particularly since it was Christmas!
The complex was at the top of the hill, and approximately 35 cabins closely ringed a paved wide black asphalt (unmarked) parking lot with absolutely no landscaping in front of any of them. You definitely don't feel like you're 'in the woods'! However, the cabins inside were new and nicely decorated, and the view off the rear is beautiful.
Although we had called in advance to inform management that we would be cooking Christmas dinner there and were assured that they had fully functional kitchens - ours did not have hot pads for the oven, only 2 saucepans with no roasting or broiler pan, no filters for the coffee pot, and extremely limited utensils and serving pieces. We had to buy foil and plastic cookware and mixing & serving bowls.
The Cedar Groves while larger than Tillery Porches, was actually less functional for our families because it only had one private bedroom (with a door) - Tillery Porches had two (with doors). Other sleeping areas included a loft over the master bedroom loft, and a lower level sleeping area open to the living area.
I would not stay here again. Not worth the money! This is not a 'cabin in the woods' but a destination for a convention or something where everyone needs to be remote from civilization in close living quarters.
Not a mountain getaway
My family stayed at The Preserve Resort for 5 days, and were very disappointed with the lack of privacy. All cabins are literally on top of each other, and the hot tubs are in full view of the next door cabins. We felt like we were in a pre-fab neighborhood rather than a mountain getaway. No nature trails..No privacy! Would never return.
The whole family loved it!
We stayed in one of the Cedar Groves 2 bedroom cabins. It was in a cluster of 4 or 5 cabins. Ours (#2666) had the best views and stuck out farther than the other cabins, so we felt we had more privacy. We were the only ones in our cabin cluster the week we were there (last week of August), which was nice. The cabin itself was fantastic. My 2 boys were besides themselves with joy. It looks just like the pictures. The kitchen was fully stocked and it also had an internet connection, which we made use of. The cabin is quite a ways from Gatlinburg, so if you think you will be spending a lot of time in Gatlinburg you might want to find somewhere else to stay. We spent a couple of hours in Gatlingurg and couldn't get out fast enough - yuck (very touristy)! We spent most of our time in the park hiking and then hanging out in the cabin at night. We would definitely recommend The Preserve, but now we are spoiled and will need to find similar places to stay on our future vacations.
If you survive the drive up the mountain.....!
WOW! The Preserve Resort is a BEAUTIFUL place! The cabin we stayed in (actually..they all looked the same) was very nice..decorated nicely, very clean...most of the amenities you would have at home. The worst part was the drive up and down the mountain. These cabins are located AT LEAST 30 minutes+ from town...I mean a real town- The road is a mountain road..lots of twists and turns..some VERY severe! There is barely room for two cars to pass each other..and god help you if a truck or RV is coming the other way! There are a lot of cabins in Pigeon Forge you can stay in..and they all look the same- (they are all up for sale it seems too.) I would suggest Eden Park..or something like that..it is not all the way up the mountain..so it saves you about 20-25 minutes of driving up and then down the mountain. Did I mention your cell phone will not have any reception up on the mountain? All in all it was a nice week to get reconnected with family and friends..but I would not stay here again..the drive is too much :)
TripAdvisor Reviews The Preserve Resort Sevierville
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