Gatlinburg Falls Resort
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TravelPod Member ReviewsGatlinburg Falls Resort
The most horrible experience that I have ever encountered in my life at what is called a luxury cabin resort. What luxury anything do you know does not have any hot running water or water at all for that matter. The maintenance problems were an ongoing issue from beginning to end and the ataff were rude, unaccomodating and extremely unprofessional. Especially the guest representative by the name of Laney. I could not believe how rude she was. Whatever you do...DO NOT book a cabin at Gatlinburg Falls (Venture Resort). While the pcitures appear to be nice and all when you actually arrive you will be given a very rude awakening. Furniture is broken or nasty, hot tubs do not work or have not been cleaned, cabin appears to be wiped down but not cleaned, beds are old and uncomfortable and there is no kind of assistance once you begin to voice a complaint. Never again will I even utilize these cabins. the General Manager, Mr. Billy Parris should speak to me himeself to get the full story on how awful an experience this was for myself and the 12 other people that accompanied me in this anything less than luxury cabin. Heaven's Hidden View was absolutely the furthest thing from heaven than there ever could be. The guest rep Laney needs to be FIRED as she does not have a customer service oriented bone in her body. Completely disgusted and considering all the bad reviews shown, some even with the same issues we plan to take legal action against the resort.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Gatlinburg Falls Resort
Close to the park, poor customer service
We have stayed at several different places near the Smokies but all were too far from the park entrance so we decided to try somewhere closer to the entrance. We chose this place after looking at many different options on the internet. It was ok, not as clean and well stocked as other places we had stayed at. The basket for silverware in the dishwasher was missing and I called the front desk about it and they never got back to me. I called them about several other things and felt that their customer service was really lacking. The cabins are very close together and you definitely don't have the feeling that you are secluded at all. We didn't find the noise to be a problem as some others did. The view was beautiful just wish you weren't also looking right in someone else's cabin. The proximity to the park entrance and to Gatlinburg, restaurants and grocery store was great and we really enjoyed that. I don't think we would stay here again though.
Be Warned! Cabins are extremely close and can be noisy.
Our family decided to spend a week enjoying the Great Smoky Mountains in June of 2005. We had never been to the area before and made our reservations for Gatlinburg Falls Resort based mostly on the pictures and descriptions in their web site. My whole family was very disappointed with the close proximatey of all the cabins. If you visit their website, you'll notice how tight the pictures are of the cabins themselves. There's a reason. They are all clustered very close to each other. There were parties and loud noise coming from cabins all around us during our stay. Our children could not fall asleep because it was so loud. Out of the 7 nights we were there, I can honestly say that 3 were quiet all night. That was only when the cabins next to us were vacated. The cabins themselves are brand new and really great. Our cabin had new furniture with a well-equiped game room. The small hot-tub on the deck would have been nice had their been some privacy. One cabin next to us was only about 40 feet away and everyone on it could observe everything we did. The pool at the resort is rather small considering the number of people who vacation there. All in all we enjoyed our vacation, but would never stay here again. This resort needs to enforce some kind of quiet-hour policy during the night. I tried to find reviews about this resort before our stay, but because it was so new, I wasn't able to find any. Let this be a warning to all of you who value privacy and a good night's sleep.
Wonderful Place to stay
We choose Gatlinburg Falls Resort for our vacation spot in 2005 and we were delighted! We are going back in July 2006. We can't hardly wait! We had a lovely cabin on a dead end street, it was very quiet. When we first arrived and walked inside my 12 year old son was overwelmed with the gameroom, he thought it was for the whole resort ( it was kind of humorous). The cabin had plenty of towels and everything that you needed for a terrific trip! Oh and i dont want to forget the swimming pool, it was great fun for the entire family. They have grills at each cabin so you can cook out and then enjoy the hot tub on the deck! Don't miss a great time! Take the chance and we may see you in August 2006.
Just returned from Sring Break, Mar 26-30, 2006.I was a little nervous after reading some of the reviews. I traveled with my sister and nieces 10 and 15 yrs old, and we have no complaints. We stayed in a 1 bedroom cabin called Mt. Dew, just beatiful. Everyone enjoyed the pool table and air hockey. Hot tub was great. The pictures on the website were on the money! Everything was very clean. The blankets for the sofa sleeper were a little on the old side, but we were given more when we ask. If you are planning to use the sleepers check the blankets before the office closes, we didn't check until almost midnight.The bathrooms were quite large with plenty of towels and soap. The kitchen was very nicely equipped, even a blender and mixer. No pans for the oven. Some people complained about needing to close the blinds, only in the bedroom if you were changing at night, and then no one could really see unless they were walking right in front of the window. No, are cabin was not secluded, but there were plenty of trees. It is called Gatlinburg Falls Resort, and I believe the key word is resort. Another compalint I read was the fireplace being fake with no heat. Yes they are fake, but do give off plenty of heat. Using the fireplace in the bedroom brought the temperature up 6 degrees in less than 1 hr. There was some construction going on on higer up, looked like another cabin being built, we did see a few construction trucks going up the hill in the morning, but was not really a big deal. We did have one minor problem on the 2nd night. we returned to our cabin and could not get in. They battery on the security keypad was going bad. We called the 24hr phone number, the on call matience man returned our call in under 5 minutes, and was there in 20 minutes as promised. One thing to beware of, if you are buying groceries do not go to Food City in Pigeon Forge, go to Gatlinburg. The one in Pigeon Forge is much smaller and older and carries only the more expensive brands in some items. Be sure to ask for their saver card. We will stay here again!
Great place to stay
My husband and I met 24 years ago and challenged each other in arcade games the first night we met, so when I saw the ammenities with this cabin, I knew we had the right spot. We got away for three nights to Gatlinburg for our 21st anniversary and this was our first stay at Gatlinburg Falls and we loved the cabin, the convenience and the spaciousness of it all for two people. We stayed in a one bedroom that had more space than we actually needed for two. We had a relaxed weekend just lazing around by the fireplace, playing pool and video games and enjoying the hottub. One trip to the Gatlinburg strip was all we needed, and we stayed the rest of the time relaxing in the cabin. The hardwood floors, walls and ceilings were beautiful. The bed was comfortable and the couches were luxurious and comfortable as well. The kitchen was stocked with needed utensils and dishes, and the starter pack was all we needed for the weekend. The baths were clean, but the washer and dryer were noisy.
My husband enjoyed the proximity to Gatlinburg, but would have preferred more privacy. The first thing it appears that everyone does is to shut the blinds which shuts out the mountain or woodsy view we came to the mountains for. But you HAVE to shut the blinds because there are windows on all sides of each cabin and they are less than 50 feet apart. You can see the next person's deck and hottub and some cabins are below you which does not offer any privacy without the blinds closed. At night time, the echo's of larger parties in cabins near was hard to miss when we were relaxing in the hottub, along with hearing others cabin and car doors closing. (Almost like being at summer camp.) Our only regret, is by the time the weekend was over, we were wishing we had let our two teenage boys share the amenities of the pool table, arcarde games and air hockey. I am already planning a return trip to bring our younger son and a couple of his buddies to enjoy the game room.
Don't be MISLEAD!!
I just returned from Gatlinburg. We chose the Gatlinburg Falls Resort for our stay Mar 9-12. The internet site shows the pictures of the albeit beautiful cabins. However, the website is extremely misleading! The cabins are depicted as private and even secluded.....I think this must have been put on the website as the first cabin went up. They are all clustered so close together that we were kept up until 4:30 in the morning by the group of "adults" partying on the next road. The picture of our cabin "Lovin It" shows no cabins anywhere around and leaves the impression the cabin has a yard around it....when in fact it's right in the middle of a cluster of cabins with a patch of grass about 6 feet square. Granted the cabins are nicely decorated, and have lots of amenities, they are also not truthfully depicted in the pics. The fireplaces are just for visual effect(and not realistic looking at that), and give off no heat......you could have the same effect if you had your child draw a fire and tape it to a wall. The pool table is extremely small, no where near regulation size. Oh and when we first went into the cabin there were two huge roaches crawling across the kitchen counter....our greeting party as it were.
Do Not Stay Here
We stayed at the Gatlinburg Falls Resort this past December and it was quite possbily the worst that I had seen in the Gatlinburg area. The place was covered with dust, the bathrooms were unsanitary and the beds were broken down. I would not recommend this place. Just a heads up.
Gatlinburg Falls is a wonderful resort. The cabins are very quiet, well decorated, and very clean. The rooms have CD players, fireplaces, and DVD players and the games are great.
When we were there in March we could not hear noise from any other cabin around us. When the website lists great views of the mountains for a cabin, that cabin will have those views. The cabins up the hill (there are quite a few of them) have incredible views of Mt LeConte. The ones lower have less of a view but are also less expensive.
We are staying at Gatlinburg Falls again this year in February for four nights and can't wait to go again.
We stayed for the first time at the Gatlinburg Falls Resort with family over Thanksgiving weekend. The cabins are wonderful --- very clean, loaded with extra pillows and blankets and plenty of towels. I was amazed to even find just about everything needed for cooking --- including a mixer! The staff was very nice --- we had a minor emergency when we accidently threw out a set of car keys with the garbage. The staff helped search and helped us arrange for keys to be made and fed ex-d by next day! All beds were comfortable and the kids had a blast playing all the games. The only minor fault we could find with resort was when we arrived at night, it was extremely difficult to find our cabin! And before you book, check location of your cabin. Some are right on top of each other. Ours was at a dead end and nicely secluded --- but many are too close together for me.
Gatlinburg Falls Resort
Worked hard all year looking for peaceful mountain retreat had to work lots of overtime to do it but thought it would be worth it. Well i was certainly wrong, Gatlinburg and Pigeon Forge are great. Gatlinburg falls resort not so much. When i called was told that cabin was located in a secluded area of resort, would have lots of privacy. Upon arrival was directed to our cabin on back parking lot of welcome center directly across a dirty little creek from the swimming pool. They were constructing a new cabin next door and the construction started at 7am every morning, Saturday too. When brought to the attention of the people in the welcome center they said oh really we are sorry, like they didnt know. Oh please. The bathrooms at the pool were disgusting. The cabin was beautiful on the inside although if i had bought it i would have been greatly disappointed in the workmanship for 200 thousand i would expect a lot more. All i can say is think twice before chosing this one. I have tried to contact someone in managment to no avail I'll change this to add input if they ever call me back.
TripAdvisor Reviews Gatlinburg Falls Resort
Travel Blogs from Gatlinburg
The most horrible experience that I have ever encountered in my life at what is called a luxury cabin resort. What luxury anything do you know does not have any hot running water or water at all for that matter. The maintenance problems were an ongoing issue from beginning to end and the staff were rude, unaccommodating and extremely unprofessional …
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We also had Krystal for lunch. This is
a place that does quite small burgers so you buy them by the dozen.
We decided to get 2 dozen between us knowing Josh can eat 3-5 of a
normal size burger if he is allowed. We got nothing else since you
can get fries anywhere and we had water in the RV. Verdict: Never
again! Eeeewwww. We were all hungry enough to have a couple, then
some of us just couldn't eat ...