Rocpool Reserve hotel & Chez Roux
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- Continental Breakfast
- Free High-Speed Internet
- Room service
- Business Services
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Historical Traveler Reviews Rocpool Reserve hotel & Chez Roux Inverness
Best place we've stayed in Scotland
Just returned from a magical few days touring the north of Scotland. We checked into the very new Rocpool Reserve Hotel in Cuthduthel (?) Road, up past the castle anyway. We wanted to come here after reading all the great reviews, this was a return trip for us to Inverness and we had previously eaten in the very good Rocpool restaurant on the River Ness - we made the link that they may have the same owners and we were right.
The hotel is a gem, very classy but welcoming entrance, great space and light - check out the white marble floor. Fantastic bedrooms, we were lucky enough to have the one with the jacuzzi on the terrace over looking the river. The bathrooms are also very chic and modern - you would never believe you were in Inverness. There was state of the art everything in the rooms and lovely touches. The restaurant food was delicious and very well priced, the wine was of great quality and reasonable. There is also a bar that you can relax and enjoy some nibbles - the staff very welcoming and made us and our children feel very relaxed - really unusual in this day and age where this type of hotel would normally not really welcome children - a breath of fresh air - I think you should give it a go - the other hotels are not much cheaper (some even dearer during our research) and you would never get the level of attention - the staff and owners were so helpful - couldn't do enough to ensure we had a great stay - we will certainly return.
We had a fantastic impromptu night at this hotel after a week roughing it around the north of Scotland. We phoned up on spec and got a cheap room rate as the hotel was quiet that night. The room was wonderfully comfortable (especially after a tent) and I appreciated the wee touches, like the turn-down service. The bathrooms are huge and I'm a sucker for Molton Brown toiletries. Unfortunately our cheap room rate was negated by the fortune we spent in the restaurant (good, if a touch too adventurous at times) and the bar (fantastic cocktails!). I found this a great place to spend a night, the staff were friendly and professional. My only criticism would be the breakfast which as others have pointed out was a bit mean. But all in all a fab night.
Great base for the highlands
Well as all of the previous review say the hotel is fantastic.
You arrive and walk into the beautiful white hallway with red carpet and contemporary statues. The staff are very attentive and we were checked in and shown to our room within minutes.
Our room was fantastic "the HIP room", huge bed, massive shower and even the shower attachment in the bath is powerful. We had a lovely plasma screen on the wall and freebie snowballs, water and the tassimo coffee machine were fantastic. We stayed in Room 6 and the only downside was no air con, not that you use it much in scotland but it was 25 degrees when we stayed and the room was boiling even when we had the windows open. Even on the only day when it rained (as we stayed 3 days) it was still fgar too hot in the room.
The only other downside is that it was under a noisy floorboards above (either kitchen or something) which woke us in the morning.
We ate at the restaurant on our first evening and have to say most amazing food and my husband said best steak he has ever had. Although the meal was on tad expensive side as it came to £100 or 2 course each and a bottle of wine (£18 bottle). The tables were a little too close together so you felt you couldnt chat too much as everyone could hear but other than that fantastic.
The breakfast in the morning was great with loads of fresh fruit from pineapple, kiwi, banana to passion fruit, smoked salmon, croissants, ham and cheese and the fresh fruit juice and cereals. You can also have porridge and toast which is included in the price.
All in all fantastic but reduced one star due to lack of air con and my earlier comment re tables too close together
Perfect for a weekend of luxury!
My boyfriend and I stayed at the Rocpool from the 23/06-25/06 and had a fantastic weekend! We were also in Inverness for the Fat Boy Slim gig at Loch Ness and had a great time.
The hotel is complete luxury and from the moment you enter the hotel and walk up the red carpet towards the (discrete) reception area, you are made to feel very welcome by all of the staff.
Our room, also one of the "Hip" rooms, was beautiful - complete with flat screen TV, the biggest bed I've ever seen, a huge shower and bath (perfect for sharing!), and lots of lovely little extras including free bottled water, sweeties, Molton Brown toiletries, and a tassimo drinks maker.
We opted to have dinner in the hotel restaurant on the Friday night which was just fantastic! Our table wasn't quite ready when we appeared so we had a drink in the effortlessly chic bar, where our host then came to fetch us and carried our drinks through to the intimate restaurant room. The appetisers were most welcome and our main meals were simply devine! A very efficient and discrete silver service made us feel well-attended to but not over crowded.
Breakfast on Saturday was from the hot menu and I can highly recommend the smoked salmon and scrambled eggs! You most definitely get what you pay for here! On Sunday, despite suffering the excesses of Saturday, we enjoyed the continental breakfast which had plenty to offer from cereals, yohurts and fruit to cold meats, cheeses and croissants. More than enough to choose from.
I would highly recommend this hotel to anyone looking for a luxurious city break in the Highlands! Completely luxurious and opulent without being pretentious - a rare treat when staying in boutique hotels. Gaynor and her team are entirely deserved of a 5* rating!
My boyfriend and I stayed at the Rocpool Reserve with friends on 24/06 and I honestly say that this hotel has completely put all other hotels ive seen in the shade.
We booked it with late rooms for £130 for the 'hip' room which is the most basic. This was a bit more expensive than usual I think due to the fact that it was the night of the fatboy slim concert which is the reason we were in inverness.
We arrived at 12noon which is well before check in but the reception staff took our luggage which was then put in our rooms for us before we returned.
We did not arrive back at the hotel until 12.30 am- as you can imagine were a bit worse for wear after such a long day but the night porter could not have been nicer and showed us to our rooms.
This hotel is definately the best ive ever stayed at or even seen, with only 11 or 12 rooms its easy to see just how much the owners have spent on this property (our taxi driver who kindly ripped us off with a £45 fair for a 7 mile journey- told us they had spent £2.7 million on it). The decor is minimalistic but luxurious with a huge bed, fabulous double shower and plasma tv. The molton brown toiletries were greatly appreciated as were the various drinks and snacks in the minibar- some of which were free.
I read the past review that said the breakfast staff brought out '1 croissant and 2 bits of toast for 2 people' but we had a great buffet breakfast with plenty of croissants, smoked salmon, fresh fruits, yogurts and cereals which were all refilled when more guests came. Yes £11 is expensive for a cooked breakfast but there is plenty of other hot items to choose from that don't cost so much. Fresh toast and coffee were brought over by the attentive waiting staff. The restaurant itself is beautiful with white leather chairs and sofas.
We didn't spend much time in the hotel due to being at the concert all day and so did not eat at the restaurant or have a drink at the bar and so to remedy this I will definately be booking a weekend here very soon to get the full experience.
Lovely Room, but....
My Wife and I stayed in the "Reserve" on the night of our Wedding. We booked the "decadence" room with Hot Tub on the private Patio. This room is downstairs from reception beneath the breakfast room. As other reviewers have stated, the rooms are gorgeous (please see attached photos) and the attention to detail is worthy of praise. I realise the Hotel is in its infancy but there were a few things that were off putting in the layout given the price bracket. Having worked at Turnberry and stayed at Gleneagles as well as the excellant "Howard" in Edinburgh, I feel qualified to nit pick if excellance is the goal.
The Staff were obviously schooled in attentive but discreet service which is great, but our oppulent accomodation was situated quite close to the Kitchen and their "back of house" colleagues whilst I appreciate having jobs to do were not adverse to the "crash, bang, wallop" school of cookery, extremely evident from our room even with music on. Likewise, having the decking for the restaurant directly above the hot tub area with the associated chatter, footsteps on wooden floor and worst of all cigar smoke was not very well thought out. Our only recourse for fresh air was through our glazed patio doors and a group of people smoking 2 feet above them until past midnight was not appreciated.
As someone else pointed out, breakfast was a disapointment. Like many travellers, I can understand why "the fry up" may not be deemed cool enough to come as part of the package and is dicouraged to the point of charging a hilarious £11 for it as an extra. However it is still possible to offer an impressive alternative as most high class "continental" hotels do. Taking the minimalistic approach to the point of bringing 2 people 1 croissant and 2 slices of toast smacks of arrogance. You think to yourself, "are they actually trying to see if I will ask for a whole croissant to myself!"
On departure when thinking of the excellant welcome we received it was disapointing again having managed at this level of Hotel, for a receptionist to say "well that was a cheap night then" when I told her we had only taken crisps and nuts from the mini bar to pay for. It wasnt a cheap night, it was a £180 night and we got the impression that because the room was booked as a gift we were viewed as locals "lording it up". The Hotel we paid for ourselves in Paris for the next 5 nights by no means matched the decor of this but it was in a similar price bracket and exuded professional courstesy from start to finish.
4 stars for the room decor and the welcome. You can do the maths for the balance.
Oh My God!!!!!!!!!
This place is a dream come true, and saved our Honeymoon from certain disaster! We had booked at another Hotel in Brora which turned out to be a nightmare with poor service, poor food and dirty/dusty rooms. We left before it turned our Honeymoon into a complete nightmare. We were recommended the Rocpool from another Hotel that had no rooms left. We were told they had a couple of rooms left and because of the late time for booking, we got a discounted rate for the one night. When we arrived, we were warmly greated and happily shown the two rooms, the first being a balcony equipped room that was stunning, having a huge double bath, and a lovely balcony view over the River. We liked it. But then we saw the second room... Slightly bigger, just as oppulent and tidy, but with a HUGE shower and, the clincher for me and my new wife, was the outdoor Jacuzzi. They had already turned it on and heated it up on the off chance we decided to stay. Everything about this place is just perfect, it turned our Honeymoon into a dream to remember. Pure comfort, bliss, awesome food, great value lunch at 2 courses for £10 which was awesome. Great room service, well equipped, friendly staff who always walked past and hello/good morning/good evening, breakfasts were a joy and Jeanelle was a star. We had such a great stay that we stayed for 5 nights. And at the same discounted rate. It was all the little things that just polished off our stay, the turning down of the beds (with the tablet laid on the bed) the moulton brown toiletries, the three sets of comfy pillows, that damn comfy and huge monstrosity of a matress, the lights being on when you get in at night, the list just goes on. I do not have enough words to explain it all. You need to see it to believe it. And we will be seeing it again. a booking will be made shortly for our aniversary next year. I cannot praise this place enough, and no I do not work for them and no I am not sponsored by them. I think it is all too common for people to complain and not praise now-a-days, but the staff at the Rocpool truly deserve praise for a wonderful experience. Well Done and Thank you.
We hope to see you again...
Mr and Mrs Glover (Stornoway)
Lovely modern and friendly hotel
We were invited to a wedding in Inverness and were told this was a lovely hotel to stay in while we were there and we were not disappointed. Called the hotel direct to enquire about the price of a room and was told £175 per night for the middle of the range room...found it on late rooms for £95 so we booked it. We were not disappointed. The hotel was small but very nice and modern. We stayed in room number eight and were not disappointed. Plasma screen tele/lovely bathroom with bath and separate shower/music playing in the bathroom/molton brown toiletries in the bathroom for your use. When we got back late from the wedding the cushions and throw had been pulled back for us and there was some scottish tablet left for us at the side of the bed. Overall a great hotel where the receptionist couldn't have been more helpful and friendly. Only disappointment was the free breakfast....continental (nice) but we had been looking forward to a fry up after our night out!!!!
Best hotel in scotland including gleneagles
having stayed in room 1 at the rocpool reserve on 11 may 06 with my girlfriend/colleague both of us agreed that it was the best room we have been in for 25 combined yrs staying at our companies expense. Wonderful attention to detail:
emporer size bed, tassimo coffe/tea machine, digtal lcd tv. bose i-pod dock, moulton brown toiletries, double wet room shower, jacuzzi bath, free mineral water how can I go on. this hotel was amazing and I speak from 50+ nights per year for the last 15 years in hotels.
*****+++ and I don't give this lightly
Very quaint and peacfull
We stayed here at Easter for a night in a family room. On arrival, we were shown to our room which was very cosy. It had a double bed, single bed and double sofa bed - with still room to navigate around the room! We received complimentary drinks (cola for the kids and a decanter of sherry for us adults). After a day of sight seeing, we retreated back to the hotel. We spent the night playing cards in front of a roaring coal fire in the "drawing room" which was full of lovely period furniture which was comfortable. It made a difference to sitting in a bar as the kids could join us. When they we tired, our room was adjacent so they went to bed whilst we had a few drinks. Lovely breakfast and lovely hospitality! We also received an easter egg on our door handle in the morning. Would definately go back for another stay.
TripAdvisor Reviews Rocpool Reserve hotel & Chez Roux Inverness
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