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How has this hotel rated in the past?
Historical Traveler Reviews Point Grace Providenciales
Elegance in Turks
My husband and I stayed at Point Grace in February 2003 in one of their ocean front one bedroom suites. The setting was just wonderful. We loved our uninterrupted view of the water and we did not have problems getting lounge chairs.The de stress massage we receive shortly after our arrival was heavenly. We returned during our stay for other treatments as Rosanna and Edmonde are miracle workers!We would encourage anyone to visit Point Grace.
Just got back--and had a great time
Point Grace was lovely. Is it kid friendly? ..no but is it accommodating? absolutely. The accommodations would be hard to beat anywhere with a beautiful beach with terrific access and a very relaxing pool, the Spa is first rate and the service is terrific. Grace Cottage is lovely but our meal missed the mark and we decided to sample the other restaurants. The price of the food as well as the inconsistent quality was a bit of surprise. However, that was not specific to Point Grace. Overall, from the transportation from the airport through our stay if we needed anything they accommodated us and made it a very memorable vacation. We had an 80 year old and a 9 year old and finding something everyone enjoys is tough. Point Grace succeeded in making everyone happy. That is no small accomplishment.
Best in Luxury
This is the second time I have stayed at Point Grace and I have been treated really well both times. For a woman travelling on her own this is essential. The first time I stayed was last September when it was quiet, this time it was at full capacity. Both times the staff were gracious and friendly. If you are looking for Luxury this is the place for you. The setting is also very romantic By the pool and on the beach there are plenty of chaise lounge for everyone. The food is excellent and well priced considering Turks and Caicos is a very expensive place to live! So if you are looking for a luxurious holiday or a romantic break, Point Grace is the place for you.
Just back form pt. grace 02/03
we recently returned from a vacation at Point Grace . and to give you a little perspective we have vacationed in the carribean at Little Dix Bay, capjaluca,and caneel bay.......point grace is not in this category. point grace is a codo project first and foremost , don't confuse it with a resort . terrific beach ,but you should reserve your lounge early, even more so at the beach. the spa staff...edmond and raseanna are top notch, perhaps the best we've ever had . the spa itself is nothing more than two huts over looking the beach ......nothing like the hall of fame facility at the Ritz naples, fla for your dining pleasure ,skip grace's cottage ....way over priced.. $215 for dinner for two and a modest bottle of wine .....average food . do eat at the following Simba , coco bistro , anacona, & coyaba good golf course nearby, there is a fitness facilityor so called approx 1/2 mile away ...could be the worst excuse for one i have ever seen you'll need taxi's to get around , I recomend Sherman Taylor very reliable ...don't bother renting a car there is no shopping worth pursuing ,and the island itself is not very pretty once you leave the beach. also be aware of the fact that there is a ton of construction taking place ....one project is starting right next to point grace ....sooo book the west side if you go if we ever go back , i would investigate meridien club, and grace bay club.. Point Grace is frankly not worth the expense
Was planning a stay at Grace Bay - but was so appalled at their inability to accommodate our simple wishes - that we went elsewhere. We are frequent travelers - and always stay at luxury properties. I have a two year old son who has stayed at some of the best resorts in the world. We tried to book at Point Grace and was informed that we would have to take a two bedroom suite (at nearly twice the price) because the crib requires its own bedroom.
I have never heard of such a thing. We have stayed at top-notch Caribbean properties like the Four Seasons Nevis, Caneel Bay on St. John and the Ritz Carltons on several islands. We have never been required to take a second bedroom for an infant.
At these prices, you can do much better in the Caribbean. Read the other reviews - and GO ELSEWHERE.
The Spa Massage, Magnifique
We visited the Spa during our stay at Point Grace,
Be sure to request Edmonde for facials, massage and experience excellence! My skin feels like a newborn almost. A telephone reservation is suggested. Edmonde is from Paris. We experienced a late breakfast at the resort though service was slow, some items were not available on the menue it was good.
Better than expected
I had read all of the previous reviews for Point Grace and must say was concerned prior to departing.
I found most of what I read to be erroneous. Point Grace and its' staff could not have been better. My family and I thoroughly enjoyed our one week stay and would do it again. The rooms were great, the beach perfect, and if you like to lie back and relax, there is no better.
So skip the review reading and enjoy Point Grace.
Overall quite good
I read the previous review and I agree with some of it, but overall our experience at Point Grace was good. The Cottages restaurant is overpriced and pretentious, but you don't have to eat there. There are lots of great places nearby (Caicos Cafe, Terrace, Mango Reef). The service was good - maybe the guest revolt in January had a positive effect? Sheets were changed everyday. The people were very friendly. Yes there's a rush for pool spots in the morning, but what hotel has figured that out (except the Four Seasons on the Big Island)? Taxis are not the hotel's issue. We rented a car. The facility is great and the beach is spectacular. I wouldn't hestiate to go back.
Great hotel - great beach - poor service
We stayed at Point Grace in February 2002. The facility itse;f is very striking. The rooms at luxurious and the ladscaping and pool are beautiful. It sits on beautiful Grace Bay beach. The service, while friendly, left much to be desired. They failed to schedule two requested spa services. They failed to respond to a report of a broken toilet for more than 8 hours, which subsequently broke again within hours after being repaired. They "forgot" to call for a cab when requested even though they had a written record of the request. We were told by a local spa employee that this happens on a regular basis. The elevator to the third floor suite we were staying in was broken the entire time of our visit. When check-out time arrived they insisted that our pre-paid stay had not yet been paid for. We're used to "Caribbean time", and these service problems had nothing to do with that. This was just inconsistent service at a resort whose rates should promise much more than we got. Next time we visit Provo, we will stay at the Grace Bay Club.
2/10 for Pont Grace : marketing itself as a 5 star hotel but with 2 star service
We stayed at the Point Grace with friends over the new Year, attracted by its own marketing blurb and glossy brochure. The hotel is a lovely hotel (although a long way from any facilities such as shops etc) and sits on a lovely beach amidst a large number of other lower star "all inclusive" hotels. We stayed in one of the "cottages" around the pool for $650 per night incl taxes and were greatly under-impressed! Our experiences were:
- "rip off" prices for everything, including a $200 (US) per person "gourmet" dinner with wine which was appallingly bad and many people were so unimpressd with the wine included with the meal that they ordered wine separately - at additional cost of course
- each day was a daily fight for pool sunloungers and beach loungers and shades. The only way to get one was to "reserve" a bed the night before with books etc on the bed or.. "tip" the attendants each day to find you a sunbed and shade
- attendants were impolite, lazy and generally unhelpful
- sheets would have not been changed during the entire week we were there had we not specifically requested them to change them (remember.. $650 per night...)
- taxis, called by by the hotel, to transport guests to the nearest supermarket charged me $12 return (fair enough), another guest $18 and a rather gullible couple... $75 !!
- Management were indifferent to the problems that all guests faced. In fact, there was practically a revolt amongst the guests and everyone wanted a meeting with the owner/manager ... but there was not one person we could find who had overall responsibility for the hotel and making things better.
- We were so disgusted. We left a day early!
- To add insult to injury... the hotel tried to overcharge me by over $1000 US on my bill by charging me twice for the New Years awful dinner ($847 to be precise! instead of $447 for 2 people) and by expecting me to pay for the last night when I had booked but decided not to stay - although I gave them > 24 hrs notice of this. Needless to say.. I didn't pay this.
All in all, the hotel has much to improve upon if it wants to market itself as a 5 star up-market holiday hotel. I would replace the management and staff and start again if I were the owner.
In the meantime - drop the prices since value-for-money this hotel definitely does not provide at present.
I hope they get the message.
12 Jan 2002
TripAdvisor Reviews Point Grace Providenciales
Travel Blogs from Providenciales
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