Sturbridge Country Inn
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Historical Traveler Reviews Sturbridge Country Inn
I am sitting at my computer Laughing out Loud at the recent input from the, so called "Innkeepers." This Inn gives Sturbridge Ma a bad name. The Inn's owners are the most unprofessional and dishonest human beings I have ever come across.
We had such a horrible exprience at the Inn. When we asked for a refund we were told that we had to talk to the Manager, who was not available until the next day. So we left, drove home 3 hours in a ice storm and called the next day. No manager, until Monday! On Monday we were told there wasn't a manager only the owners. Well long story short, we never received our money back. We were not looking to get something for nothing. We were just so unhappy with our room. The desk person didn't give us any options. She just kept making up lies to cover up for the owners. In this day and age, I thought the customer was always right. She never offered us another room or even an apology. She told us that we were better off to leave and not stay and we would get a refund the next day! I wrote to everyone I could to express my concern with this Inn. And we received a comp. stay at The Lodges, and free admission to OSV.
So take my advice and stay at the LODGES!!!
Loved our visit
My husband and I stayed here this past weekend and had a great time-the staff was friendly, the room adorable, the jacuzzi worked fine, clean-with plenty of hot water, the fireplace worked fine and the room was clean and quiet. I wonder where these other people stayed to make this place sound so dismal!! We will certainly go back as the price was right,the inn romantic-and the restaurant downstairs (Perennials) was indeed first class!!
Wonderful stay at the Sturbridge Country Inn!
We have stayed at numerous inns and found this one to be exceptional.
The staff was very friendly and made us feel welcome. Our room was spacious, comfortable and well decorated. The fireplace, whirlpool and champagne were wonderful and very romantic - just what we were looking for! Our stay was very relaxing --- everything we had hoped for. We will definitely return
I kept reading these reviews and thought it can't be as bad as it sounds. I advise people to read these and listen to what people say. I stayed there at the end of January, for two days. I was happy with they way it looked on the outside and the inside wasn't that bad. I feel as if the rates were to high for what I recieved. The fire place took some time to light, there were smelly pillows on the bed, mouse traps on the floor, and the breakfast could have used some work. The hot tub was the best part of the room. I would have rather stayed in a hotel with room service, or just some where else.
I found the place dirty, and the manager was rude.
My family and I stayed at this Inn 2 years ago. We were in Mass. for my nephew's wedding. When we checked in I found the place to be dirty. Our blanket had stains on it and the rugs were also stained. Don't even take a bath in the Jacuzzi, because when I did all this brown scum started to shoot out of the jets. Our mattress was so bad on our bed that my husband used the rollaway bed so that he could sleep. The manager got very mad at us and charged us an extra fee for the use of that cot. We tried to dispute that charge but we were unable to do so.
I've stayed at the Country Inn several times and found each time to be wonderful. The rooms are beautiful and the setting is romantic. It is one place I will keep coming back to.
Good food, bad staff, many oother better options
First the good news. The attached restaurant was excellent, both the food and the waitstaff but that was about all I could say good about this place. I just returned today (12/30/03) from a two day stay at the Sturbridge Country Inn. The first problem I encountered was the rates.
When making the reservations several weeks ago I asked if one onf their specials, the Dine and Stay(which includes dinner) was available as a two for one special that they advertise on their web site. (Two nights for the price of one) I was quite specific in what I was asking for and the contents of the two for one package.After being put on hold for a couple minutess the reservation person said it was but the rate was $199.00 for the first night, second night was free, total of 232.00 with tax, a price that bore no resemblance to the fee structure thaet have on their web site but I figured for the extra nights dinner there was an extra charge so I said OK. A couple of days before the stay I get a call to reconfirm the reservation and I at that time while questioning a different reservationist I'm told that the two for one special only includes one nights dinner, not for both nights. If I hadn't already told the wife about her gift/trip I would have canceled then and there but decisded to go ahead and deal with the manager when I got there. I should have known better and bailed out while I could, be forwarned. The Inn itself is not a "Country Inn" by any means, it is an the main drag in the center of town, surrounded by rather run down shops and factory buildings. The rooms are decorated nicely but half of the jaccuzzis controls were jammed in the off position so only some of the jets worked and the glass screen on the fireplace was so dirty you could barely see the flames through it. Can't complain about the one dinner we did get. We both had a seafood dish and it was excellent as was the waitstaff. I would go to the restaurant again to eat but never to stay at the Inn.
We went out shopping for the day Monday and as I usually do in places I'm visiting for the first time set the psotion of the zippers on my suitcase so I could tell if it had been tampered with. Unfortunately on returning that evening the zippers were closed in a different location indicating that someone had indeed been going through our personal items while we were out for the day. Nothing was taken (I never leave anything of value in a suitcase anyway) but if I want a stranger rifleing through my personal belongings I'll take an airline flight where I can at least watch the security people violate my privacy. The room door was locked when we left and when we returned that evening so the obvious conclusion is that the house cleaning staff is less that honest. That might explain why they ask you to read the card on signing in that that states they are not responsible for your personal belongings.
The best was saved for last. In the morning when we were leaving I asked the desk clerk to speak to the manager. I was told there was no manager available. I then asked for the managers name so that I could mail them. After twice being refused the managers name I asked for the owners name. The desk clerk refused to give me the owners name and after the second request stated that the Inn was owned by a corporation. I then asked for the corporations name and she refused that as well and told me to send any comments to the Inn care of customer service.
My advice to other travelers. After spending a couple of days in the Sturbridge area I found there are many Inns, hotels and motels in more attractive surroundings and most likely with more helpful and honest staffs. Check around a little on the net and you'll likely find a better deal financially and a much nicer experience.
"Cold" jacuzzi tubs
With the exception of the "Cold Water" jacuzzi tub, which the management told us was due to the long distance water pipes, this is a nice Inn. Lodging, and food was very good. However, the lack of hot water for the jacuzzi tub, left us disappointed.
Overall, pretty good inn
We went to the Sturbridge Country Inn for two nights in October 2003 for a little "pre-honeymoon" getaway. It was pretty cute and delivered the charm that it advertised.
Our suite didn't look like the pictures on the website but i thought it was actually better! Fireplace, Jacuzzi, great cozy, country feel. This place is right on main street so it's not exactly some secluded farmhouse, but it still has a nice country feel to it.
The restaurant that's attached to the inn is first rate! You could look around sturbridge for some other nice places to dine but I don't think you'll find better than right downstairs from your room! Only about 8-10 tables fit in this restaurant, as it feels like you're a guest in someone's rustic dining room. The service is totally friendly and the food is phenominal, both taste and presentation.
Overall, we were very pleased with the Sturbridge Country Inn but there are a couple negative comments worth mentioning.
First of all, there was a bit of a hassle at check-in. It was our wedding night and we were coming straight from our reception. We had spoken to them on the phone several times beforehand to let them know we wouldn't be checking in until about midnight and everything was supposed to be all set. But when we arrived, the woman at the desk couldn't figure out how to run my credit card through. She kept trying several times with two different cards of mine and couldn't get it to work. Then she tried to tell me that she couldn't let us check into our room without running the credit card through, which i thought was a ridiculous policy. They already had my credit card info because they had charged a deposit about a month earlier to hold the room. They shouldn't need to charge anything else (like most hotels) until we check out. Anyway, I told her to just take down my CC # and let us check in and she can figure it out in the morning. But she said she had to call the owner to get permission to do that, but of course she couldn't get through, and could only page the owner and we had to wait for a return call. While all this was going on, my wife, still in her wedding dress, was waiting alone outside in the car. I was still in my tux, and we were both tired and getting annoyed. Finally, after about 20 minutes, the owner called and told her to just take down the CC# like I suggested originally and they would deal with it in the morning.
Anyway, the only other negative thing worth mentioning is that our jacuzzi in our suite seemed clean, but when we filled it up with water there was some "scum" that appeared. It must have been collected inside the jets or pipes or something. It was a little much, so we didn't spend much time in the jacuzzi. I would definitely suggest to the owners to try to do something about that.
Other than the jacuzzi scum and the little check-in annoyance, we really liked this place. I know it doesn't seem totally that way, but this place really is cute.
TripAdvisor Reviews Sturbridge Country Inn
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