Rocky Mountain Lodge & Cabins
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Historical Traveler Reviews Rocky Mountain Lodge & Cabins Cascade
Not a good experience
The Rocky Mountain Lodge and Cabins in Cascade Colorado offers gift certificates. Beware! Do NOT purchase gift certificates from The Rocky Mountain Lodge and Cabins.
Yes, their website is inviting and their place looks very nice. Don't let that fool you. I'm sure they have found a level of success with their place, which I'm afraid has caused a little arrogance
on their part.
We received a gift certificate and have been trying to book a reservation over the course of 2 years to no avail. They are either booked, or have requirements for long stays, even though their website shows that they have availability. We've even attempted to book on their 'slow months'. The point is that we have tried to book, with no success. (Our certificate was for 1 night, but we were willing to stay for their 2 night minimum and of course pay for the extra night).
We asked them for an extension the last time we attempted to book a reservation. Answer- NO!
We asked them if we could give away our gift certificate to a friend who might be able to use it before the expiration date. Answer - NO!
Were they pleasant or helpful on the phone? - NO!
What it comes down to, is that the owner ( Debbie Reynolds ) at The Rocky Mountain Lodge & Cabins makes it difficult for people to use their gift certificates ( at least from our experience ). They've already got your money... and they're successful... so they must feel that it really is not necessary to honor a gift certificate.
Unfortunately, Debbie Reynolds decided to add the gift to her bottom line, rather than add value to the giver to the gift certificate, or the recipient of the gift certificate.
As the recipient of a kind and thoughtful gift, it's been disheartening to see how a successful Colorado Bed and Breakfast approaches customer service.
I hope this post will serve as a lesson to them. Maybe next time around they'll be a little more humble, and think about how important it is to treat their customers fairly.
We have tried to work with this customer and have even been willing to bend some of our policies for her and give her more opportunities to use this Gift Certificate. But she has wanted to redeem it in the manner that she wants, and at times, we are just not able to do that, no matter what we try to do. This, unfortunately, has been one of those times.
This customer is still able to use this Gift Certificate. It is still valid, and we do have openings, and have had plenty of openings over the course of the past 2 years.
We've redeemed over 100 Gift Certificates in the past 5 years we've owned this business, two of them on the holiday weekend that this cutsomer did not want to stay the 2 nights required.
Our goal is to treat ALL of our customers as cherished guests in our home, welcome them and to pamper them, including Gift Certificate holders. We've never "not" redeemed a Gift Certificate before.
This Gift Certificate is still valid in full and this customer is still able to use it. It is our hope that she will take the opportunity to use it and allow us to show her why we have been voted "Best to Visit Again and Again", "Best with Nearby Attractions", and "Best for a Honeymoon/Anniversary" by Arrington's Inn Traveler Book of Lists for the past 3 years in a row, and nearly 20% of our business is from repeat guests and from word of mouth referrals.
What an amazing place!
Some of our good friends gave us a gift certificate to Rocky Mountain Lodge and Cabin. We had never stayed there before and were so excited to receive this gift. We had no problem booking our reservation or finding the location. When we arrived we were welcomed by some of the warmest people we had ever met. They made us feel right at home. The rooms were so comfy and warm. The food was AMAZING! We are so thankful that we were able to stay at this B&B and consider it one of our very favorites.
The Stretch Family
Absolutely fantastic B&B!
We celebrated our 25th wedding anniversary at Rocky Mountain Lodge & Cabins. So glad we selected this B&B! We were pampered from the moment we checked in. The daily in-suite breakfasts were superb, we couldn't wait for the next day to come to see what fabulous food Debbie had whipped up for us! The fireplace and whirlpool tub were so relaxing, decor was very homey and comfortable and the proximity to area attractions was great. We especially liked the binder in the Cascade suite that listed area information, places to shop and eat and menus - what a great help!
Truly worth the money, the views were great and we felt so at home during our stay. We will defintely be back again and would not consider staying at any other facility. Thanks Debbie & Brian!
It was the first night of our honeymoon and we were late driving in. We were still welcomed in a friendly and sweet manner and treated to champagne, chocolate strawberries and a cute wedding cake! We even got a three course, gourmet breakfast delivered to our bed the next morning. I can't thank our hosts enough and would definitely recommend this place to anyone!
I purchased a gift certificate
I purchased a gift certificate for Christmas for my sister and her husband. Rocky mountain lodge and cabins did NOT honor the gift certificate. My sister contacted them to try to work out some sort of solution, but to no avail. I would not recommend this to anyone. I purchased a weekend stay, and the money went right down the toilet because they would not honor what I purchased. Rediculous and totally terrible. Shame on them!!!
Could not have enjoyed our stay more!
We absolutely loving our stay at this lodge. We spent a long weekend there after a work meeting in Denver. It was a long, romantic vacation away from the kids! Brian and Debbie are lovely people and go out of their way to make your stay a memorable one. The lodge was exactly what we were looking for--rustic without being to "outdoorsy." We spent several nights sitting in front of the fire chatting with the other guests and sipping hot chocolate. The day starts with an amazing 3-course breakfast cooked right there in the kitchen and then you are able to enjoy all the beauty the local scenery has to offer. We were there in the winter so we spent the day shopping in Manitou Springs (without the crowds!) Even though it was cold and snowing, it was magical. I can't wait to go back and take our children (when they are older, of course!)
Lovely Colorado Cabin
Our family of five stayed 3 nights in the cabin and absolutely loved it! Fully stocked kitchen, cozy fireplace in the living room area, nice quality bedding, clean and comfortable, and fantastic location. Brian and Debbie were very welcoming while allowing us complete privacy during our stay. We will return soon!
Best Honeymoon Location!
our stay at this bed and breakfast in september of 2005 was amazing. the reynolds are the most wonderful family. they are caring and inviting and the food oh my!!! it was delectable!!!! They made getting up every morning for breakfast beyond worth it, before you opened your eyes the aroma was anticipatingly great. the smell juat made you say MMMMMmmmm.plus dessert in the evening , awesome. the rooms were very well kept and so comfy. the whole inn just exudes relaxation and fun. We were on our honeymoon and the privacy was great, if you needed anything, just ask, want to be left alone, thats fine too. apparently it was too fine for us, we welcomed our honeymoon baby girl, payton,9 months later, we call her "Ram" for her nickname, we stayed in the Ramona room. lol. If you are thinking of going here do not hesitate, there will be no regrets. We plan on going back every chance we get.
TripAdvisor Reviews Rocky Mountain Lodge & Cabins Cascade
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