Mountain Harbor Inn Resort On the Lake
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TravelPod Member ReviewsMountain Harbor Inn Resort On the Lake Dandridge
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Mountain Harbor Inn Resort On the Lake Dandridge
This Bed & Breakfast would have been a bad experience at half the cost! The website gives you the impression of a quaint Inn located in the woods by a lake. In reality it is ten feet from a busy road with absolutely no curb appeal, and where traffic noise makes sleeping difficult. We should have been even more skeptical when we had to pay the balance of our bill before we were shown our rooms! When this was questioned as being unusual, the clerk said that this was their policy since there would be no additional charges - thank-goodness?
The "theme rooms" we had were relatively small and uncomfortable. Our bed was in a three sided cubicle, which required one person to climb over the other to get out. The love seat was uncomfortable and positioned by a light that was too low to use for reading, and located by the window unit air-condition that blew right on the person sitting there.
The Inn has no elevator, and provides no assistance with luggage . There are no phones. The shower had low water pressure and an over-sized shower head, so taking a shower was like washing in a weak rain. The lighting in the bathroom was so weak you could barely see, and the missing light bulb didn't help.
The personnel were friendly and polite, but don't expect hotel service. The waiter, reservation clerk, conceirge, etc. are one in the same person, and that person does have to leave to sleep at night.
My husband and I rented out the B&B for the weekend for our wedding June 9, 2007. Our entire weekend was absolutely phenomenol! The staff was extremely friendly, helpful and accomodating. Our guests (as well as us) had a wonderful weekend and could not have asked for any better experience.
I will be honest that we were somewhat nervous, after reading a few reviews here and having gone through 3 different wedding coordinators in the 11 months leading up to our wedding. Fortunately, I was organized and had a member of the wedding party delegated to handle small details on the day of the ceremony to deal with the caterers, DJ, and the staff. Our family set up the chairs and gazebo on the front lawn. We also helped decorate the tables.
Overall I cannot imagine having done anything differently with this weekend. The guests raved about the food, the accomodations, and the staff. Our wedding was small (30 guests) but absolutely perfect!
Beautiful inn. Can't wait to return
My family of 4 and our 2 dogs stayed for 3 nights in The Rose suite and we LOVED it. The view was the best part of this inn. We were in a garden terrace room (which I would highly reccommend if the noise from the road behind would bother your sleep). The rooms on the terrace do not have a back door because it is actually a walkout basement area. It is below ground on the street side, but on the lake side you have a gorgeous view and a small grassy area and immediate access to the hot tub. The king sized beds were the most comfortable I've had in a hotel. The breakfast was fabulous! A wonderful assortment and they serve until 10 for those of us who like to sleep in on vacation!
My husband and I felt a sense of calm at this inn. Our daughter's felt so special sleeping in the beautiful beds with chandeliers in the rooms. My dogs felt at home and were welcomed by all of the staff and guests. The staff was extraordinary. Robin was the person we had the most interaction with and she was absolutely wonderful. From the second we walked into the lobby, she had the biggest smile on her face and she made us all feel special.
The only negatives about the place was the fact that they are in the middle of a remodel so there was ladders around and construction people around painting and hammering. I felt they should have let us know this when we booked the room and also discounted the room because of the fact that the construction was going on. Fortunately, from the garden terrace we were not bothered by the construction too much. If we had been in any of the upstairs rooms it would have been more of a nuisance. I believe the construction will be going on for awhile, so if you are staying here during the week I'd reccommend the garden terrace rooms. Also, there are not many restaurants around this inn. You cannot get food delivered here. There is one restaurant a couple of minutes away...but it was not very good. Also, the price to keep your dog in the room is pretty steep. 50 per night. More expensive than any other in or hotel in my experience. Also, the walk out to the boat for the cruise was a shaky one. They need hand rails along the long floating dock.
Other than that, we loved it. We can't wait to return! It's truly a great place to go and relax.
So bad we could not stay!! Beware very deceiving
The review posted by someone in Atlanta on Dec 2,2006 is practically identical to what we found at this Motel claiming to be a B&B.
Apon arrival we knew that we had been deceived by both the website and the staff who assured me that my husband and myself would have a wonderfully romantic vacation. What a bunch of hog wash!! The "suite" is a motel room within yards of a very busy, noisy highway.
We differ from the poor folks who actually stayed one night, we could tell that we would just be more dissappointed and expressed our complaints to the front desk. They both claimed that they had no authority to grant a refund but that they would tell the Innkeeper who would call me directly. We left and stayed at a property in Knoxville so as not to have to drive the next three and a half hours.
I had to initiate the call to the Innkeeper, Bill when I arrived home. Once again I got the run around, he would have to get a hold of the owner who is out of town until next week and I would just have to wait! He also claimed I had been hateful to his staff, I was honest but by no means hateful. Niether women were the one who fed me the line of bull that got me to this aweful motel.
I'm sure we will be in a fight for our $382.78, I have already called the credit card dispute department I just hope I can save others from this vacation disaster.
Wonderful, Romantic Resort!
I am in dibelief to some of the reviews I have read on this Inn. Obviousley the people that have complained and left nasty reviews, went on their getaway just looking for something to complain about. Let me start by saying my husband and I have stayed here twice and are fixing to go back for a weekend stay. Our first trip here was for a week in August 2006, we were celebrating our 3rd anniversary. Upon arrival I was stunned by the beauty of this resort. It was magnificant! We had booked our first room for 4 nights in the Plantation Suite. The room was gorgeous, very clean, and we loved the citrus frangrance that they used. The room had a king size bed, full bath, huge chair, kitchen area with mini refridgerator and microwave, and a dining table. On the deck of our room there was 2 recliners, were my husband and I spent most of our time because of the beautiful lake. Our room was right above the hot tub, which made for an easy walk there. During our stay we received a terrible phone call. My husbands aunt had to be rushed to the ER due to side effects of her cancer. We contacted the front desk and told them of our problem. They were very polite and understanding and told us if we needed to leave for that they would give us a gift certificate for the nights that we would be missing. They also told us that they would keep our family in their prayers. We were only about an hour away from the hospital in which our aunt was at, so we decided we would just make a day trip the next morning to see her and then come back to the inn. After 4 nights in the Plantation Suite, we moved to the Song of the South. It was very beautiful too. Same layout, just different furniture. I must say that the matresses there are the most comfortable mattresses I have slept on.
2nd trip: About a month ago we rented the condo of the rich and famous and split the cost with my husbands mom and dad. The condo was beautiful! We had our own private hot tub which was very nice. (And they are building a privacy fence to seperate the 2 condo rentals).
The boat rides are wonderful, very pretty and relaxing.
The desserts, wow! The brownie with ice cream is out of this world! The cheesecake is the best! The breakfast bar is very good and if you stay longer than 2 days you will see that there is a variety of foods available. The fried apples are great!
So to make a long review short, I would highly recommend this Inn to everyone. It is amazing! I can't wait to go back for Valentines Day!
Horrible Experience - Do Not Stay at this Hotel
The pictures on the website and brochure in no way resemble what you will find or experience at this inn. When we arrived we were shocked that our rooms were right on one of the busiest highways in the mountains and cars/trucks were zooming by - this was not the quiet retreat we had expected. We asked if the traffic slowed down at night and inquired about noise and we were told it would be very quiet at night. This was not true. We were up all night with the noise of of cars and trucks zooming past our bedroom window and it sounded like they were coming through the wall into our room. In addition, the room was so full of flies that we had to request a fly swatter to kill them. We were told that new carpet had been installed and apparently they had left the door open.
This was supposed to be a special weekend for my wife and myself, and we knew after one night that we had to find a hotel where we could get a good nights sleep. We went to the front desk, told them our situation, and said we were checking out to find another place to stay. We were abruptly told that we would have to pay for the two additional nights (we were more than willing to pay for the night we stayed) as they had a no-cancellation policy. At no time were we ever advised in advance that there was no-cancellation policy. To make a long story short, we checked out, went to Gatlinburg and found a lovely hotel to spend the rest of the weekend.
When we checked out we told them that we were going to contact American Express and dispute the charge for the nights we didn't stay, as we were not told in advance about the cancellation policy, nor were we told at check-in. When we returned home, we contacted AMEX and told them about this experience and disputed the charge. We also wrote a very polite and business-like letter to the inn owner explaining the situation and requesting a credit on our AMEX card. To our shock and surpise, we received one of the nastiest letters I have ever read from the owner. We were personally attacked by the owner and called many things that I don't want to put in writing. I should have hired a lawyer and sued the guy for slander, but obviously he's going to be out of business soon anyway. He also said he had given us a gift certificate for the addtional night's stay (he didn't!) but needless to say, there's no way we would ever stay at this place again.
Please save your money and time and do not stay at this hotel. It is not as advertised. Also, please read the other reviews and you'll see that we're not alone in our opinion of this inn.
Great Stay - Will go back
We stayed here the weekend after Thanksgiving and had a wonderful time. The staff were very nice and friendly. The first night we took the sunset cruise and the General Manger wasthe captain of our boat (pontoon). He was very informative and told us a lot about the area. That night we went to the dining room for the desert, which was great. A big brownie with ice cream and homemade fudge or cheesecake, we had the brownie, which was really good.
The rooms themes were fun - my sister stayed in the Presidential Suite and we stayed in the Elvis Suite. They were clean and overlooked the lake. The Beds were comfortable.
I think the thing that stuck out most about staying here was the staff being so friendly and making us feel welcome. They even called ahead when we went to lunch to see if the restaurant was busy - I really felt that they went the extra mile.
Would not return.
We rented the Lincoln Penthouse Suite for our 24th Anniversary. The pictures on their website are misleading. The Inn appears to be alone in the woods beside a lake. Reality: It is 10 feet (really) from a very busy 24/7/365 Highway 139. The noise from the cars, motorcycles and trucks kept us awake all night. The "Lincoln" has two bedrooms which face the Highway and every time a car or truck went by, we thought they were going to come inside the room. Also, the Orange Room Freshener made us nausious. They used way too much. On the good side, the suite is large, nice kitchen, Jacuzzi in one bathroom, shower in the other, big screen TV, nice deck with a spa tub. Only other complaint is that we had to share our side of the deck/spa tub with the folks in the other Penthouse. There is no way to divide the two sides of the deck upstairs, so we had no privacy. Room cost was way too high, $269.00 per night, for there to have been the issues we encountered. Should have been more privacy, NO NOISE, larger bedrooms. Breakfast was good, coffee was mediocre. We stayed 3 nights and breakfast was the same each morning. Evening dessert was awesome!! Choice of delicious Cheesecake, or an incredible Brownie with lots of Icecream and fudge sauce with a cherry. Staff was very friendly, efficient, professional. Main reason we would not return is the NOISE!!!
Don't know how it could be fixed considering how close the inn is to the road. I'm not kidding. Ten feet from the road.
Fell a bit short
My husband and I stayed two nights at the Mountain Harbor Inn. The rooms are smaller than they appear on the website, but the beds are nice with good linens. There is a very strong smell in the rooms from the air freshners, plug-ins, and potpourri they use. I am all for nice-smelling rooms, but here is was very over-powering and artificial smelling. Too much. The bathrooms are small and in need of update, and the showers are tiny, but there is a nice assortment of Bath & Body Works toiletries. We had our dog with us, but we were not in one of the official "pet" rooms because of a mix-up. The first morning of our stay, I took our Chihuahua out to walk. We were walking around on the sidewalks around the grounds and my dog was sniffing something in one of the flowerbeds. One of the groundskeepers (who was also on the housekeeping staff) rudely said, "Ma'am you're supposed to walk your dog over by the dumpster, not in the flowerbeds." Well, there is no grass by the dumpster, only a gravel pit.
We also had trouble with the housekeeping staff. We were in bed at 9:15 a.m. and they started to unlock the door! We had to shout to keep them from barging in. We decided that we didn't want them to come in to clean at all that day because we had some valueable things and didn't want them in the room. We put the "PRIVACY PLEASE" sign on the door and returned after being gone all day only to find that they came in and cleaned, leaving the lights on and blinds open.
The breakfast is the same every day. It is good but not great: eggs, bacon/sausage, biscuits, gravy, fried apples, hashbrowns, and Wheaties or Cherrios. It was good for one day, but the second day I really wanted something like fresh fruit or toast.
Beautiful place, wonderful food, recommend this place to anyone. People are so nice and friendly, rooms are beautiful.
TripAdvisor Reviews Mountain Harbor Inn Resort On the Lake Dandridge
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