Inn on the Creek
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Historical Traveler Reviews Inn on the Creek Jackson
Hope to Return
My husbad and I traveled to Jackson Hole in October during their off season. It was a wonderful getaway. Staying at Inn on the Creek was everything we hoped it would be. Friendly staff, wonderful breakfast, and the room we stayed in was perfect. We didn't want to go home!!!
Up the Creek at Inn on the Creek
On Aug. 17, 2006, our 15th anniversary, my wife and i travelled to Jackson for a short vacation. The first night was spent at the Inn on the Creek in downtown Jackson. It was absolutely horrible. I would avoid this place at all costs. First, we arrived at the inn at 7:30 p.m. The sign on the door stated that the front desk was open until 8 every night. I guess our night was the one exception. As a result, there was no one there to help us with our luggange or show us our room. The inn did, however, leave us a note. The note stated that breakfast, which was included in the price of the room, was availabe until 10 a.m. and that it would take 20 minutes from ordering to be prepared. We entered the inn and the public area just to our left seemed very messy, with used snack trays sort of sitting on tables in the dark, covering most of the surfaces. Weird.
Our room was on the basement level - something that is not mentioned on the website. It had one window, halfway up the wall, which was level with the grass and walkway outside. Our view, at or around eye level, was of a narrow strip of grass, a gravel walkway, and a stockade style fence. The website for the inn noted that the room was on the "ground floor"! This is not true; it is below grade. The room was furnished with an abundance of fake flowers.
The next morning at 8:45 my wife went to the lobby/sitting area/dining area/kitchen to get a cup of coffee and see about breakfast. The only visibile staff person acted mystified, asked if we were staying in "merganser," (no), and told her that there was no more food but maybe we could have a fruit cup. He said the staff had to know by 6 a.m. who they were cooking breakfast for and we did not notify them in time. (Of course, the neon "no vacancy" sign was lit, which might have been a clue at a small inn how many breakfasts were needed.)
When this staff person was told that we had not been greeted and that we had been told breakfast was served til 10 with 20 minutes' notice, he resentfully opened the freezer and waved two boxed quiches at us, telling us we could "have these"!!!
At this point we walked out and went to The Virginian and had a perfectly acceptable, quick breakfast.
When we returned, I asked to speak to the owner and was told that they were out of town, but that the manager would be in around noon. Check out is at 11. We returned at noon to discuss the situation with the manager. She apologized and gave us a 15 percent reduction in our room rate because we were "unhappy." In my eyes that was not nearly enough.
When we returned home a few days later, I emailed the owner of the inn in an effort to discuss what had happened and to provide him an opportunity to defend their actions. He did not respond.
In summary, lousy rooms, tacky decorations, overpriced, horrible customer service and the owner is not only absent but he does not seem to care.
This is a family run business and we take every guest request and complaint to heart.
As I reviewed the events, the front desk staff was asked to shuttle my kids and was away for about one hour - unfortunately this was the hour you arrived, which set in motion the events of the next morning.
Please know that you are most welcome to return, we would appreciate the chance to make this right for you.
John & Annette Eastman
Exploration & Relaxation in the Wild West
My husband and I visited the Jackson Hole, Wyoming area June 24-28, 2005. We had a pleasant experience while staying at the Inn on the Creek and a wonderful time exploring the Grand Teton National Park. The Inn on the Creek is a quaint & peaceful hotel offering nine deluxe individualized suites.
Check In & Out
The check in process was very simple. The staff welcomed us by our first names and helped us to our room. Joi & Kevin (clerks) gave us a tour of the facilities and took our breakfast order for the next day! Snacks, bottled water, hot teas, and coffee were available free of charge anytime you wanted them.
Daily Breakfast Included
Yes, a homemade breakfast was delivered to our room at the time we decided. Breakfast in bed was wonderful. Breakfast was delivered daily to our room (you decide the time!) to include freshly made, warm Danishes, crepes, yogurts, fresh fruits, juices & hot/cold beverages. The staff was usually a little late but the homemade pastries, etc. were worth the wait.
Our suite was the Harlequin room. It was extremely clean with a designer's decorative touch in every corner. The furniture was great - not your typical hotel furniture. We had a view of the mountains and a sparkling creek. We could listen to the creek swiftly running from our balcony. Down comforters, great pillows & linens, robes, slippers, etc. were provided. The bed was very comfortable. The bathroom was extremely clean with a Jacuzzi in the tub.
The workers at the Inn (Joi, Robert, & Kevin) were exceptional to help us with our traveling plans and make us feel at home (homemade cookies and drinks daily). Joi helped us make plans for activities such as lunch, dinner, scenic water trips, and white water rafting. The staff was always available to provide directions.
The Inn on the Creek is located within walking distant to the downtown streets of Jackson, Wy. and about a 15 minute drive to Grand Teton National Park. It was very peaceful!
Grand Teton National Park
The Grand Teton Mountains were awesome to see and truly experience through hiking, fishing, animal watching, boat rides on the Snake River (no snakes around), great food, and photography. The majestic mountain peaks were snow covered yet there was a perfect temperature for exploring the area (65-75 degrees in late June). We had a great time hiking in the park. The rangers were very helpful. I would highly recommend taking some of the ranger led hikes while in the national park. The ranger led hike going across Jenny Lake and to Inspiration Point and Hidden Falls was awesome. There were many different kinds of wild flowers throughout the park. The Taggart Lake area was great for viewing many kinds of flowers and nice hike. My husband and I were always excited to see the animals throughout the park. If you like history there is plenty to see: Moulton Barn at Sunrise, Mormon Row, cabins, churches, etc. The natural beauty of the park was unbelievable.
After a great day of exploring we would come back to the Inn on the Creek to feed the resident ducks and soak in the Jacuzzi. I felt like we had discovered a new world but were relaxed and refreshed each day.
We would love to go back to the Inn on the Creek and the Grand Teton National Park!
Wonderful place to stay!
My husband and I stayed at "inn on the creek" at the end of a nine day road trip...what a wonderful place to relax! The staff was so helpful and the amenities were amazing. Warm cookies, hot tea and the sound of the creek outside our room...perfect... The location is ideal as it is walking distance from great restaurants, galleries, etc. Lastly, the hot tub on the creek was a great place to end the day! We will definately be back!!
Winter Adventure / Classy Place
While we like to ski, Jackson offers so much more to do in the winter and the Inn has a great staff that can arrange everything from snowshoe in the parks to sleigh ride dinners. (If you like to ski, try Snow King - in town, very challenging, no one was there, and lift tickets are $7 an hour!)
The Inn is almost perfect; clean, comfortable, plesant owners & staff, hot tub by a mountain stream, romantic video series, breakfast in bed - and cheaper than the well know Rusty Parrot up the street. You can walk anywhere to dining or movies or shops - and it is off the beaten tourist traffic of the town square. Will definately return.
We had a great time ther and the service was exelent and had a great honey moon
We were warmly welcomed by the owners and felt like we were
staying with old friends. The warm cookies,beautiful Christmas decorations, great breakfast and beautiful room make a great getaway. It was very quiet and yet close to town.
Just a few blocks away from great shopping and fabulous restaurants, the Inn on the Creek provides the best of what Jackson has to offer.
Romance and relax
They call themselves "Jackson's most romantic Inn" and for good reason. Quiet, serene, cozy, private - and yet only 4 blocks from the main square in Jackson Hole. (We hardley used the car).
Staff is well trained but not over the top. Robes, slippers, in room jacuzi (ask for the sweetheart surprise) They did everything we could ask for, including dinner res, made us cookies, etc. They also have great video collection of most romantic films.
If you are looking for time with someone special but don't like tourist environment - stay here!
Wonderful Place to stay!
We went to Jackson Hole for a much needed break away from the kids and this was the ultimate place to stay! It was nice and clean and cozy! Our room had a jacuzzi tub in it and they even had freshly baked cookies there for us to enjoy. Continental breakfast was good as well. Great location- right in town!!!
I stayed here a couple of years ago. The rooms have nice amenities in an out of the traffic area. The "creek" is not much. We had a lovely room, very charming, with a balcony. What you see from the balcony is not lovely, but it is peaceful. If you wish for peace and seclusion, but want to be close to action in town, this is a good spot. After all, this is not a major hotel, it is an Inn. The room amenities excelled.
TripAdvisor Reviews Inn on the Creek Jackson
Travel Blogs from Jackson
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