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Historical Traveler Reviews Goldmoor Inn Galena
25th Wedding anniversary trip was planned at the Goldmoor Inn. We had booked the
We had planned on celebrating on 25th Wedding anniversary with a 3 night stay in the Mississippi Suite at the Goldmoor Inn. Package was $989. When we arrived on Sunday May 21st in the evening at 5:15 we were disappointed to find 60% of the place under construction. In fact our room was in the middle of the construction. The doorway, stairway and lobby outside our suite was under construction with incomplete drywall present, 2 x 4 studs exposed, no carpeting, exposed electrical wiring, exposed electrical junction boxes, no ceiling, exposed electrical cabinet. It was a mess. The inside of our suite was nice except for the ceiling fan that was laying on the back porch and the exposed ceiling electrical wires above the bed were dangling. We asked to speak to the inn owners and they were in Chicago at convention. I explained to the owner over the phone that these accomodations were unacceptable and that we had just drove 4 hours to this place and no where in the literature or website were we prepared for them being under this type of construction. He apologized offer to put us up for one free night in a cottage, offered to buy us dinner and give us a gift certificate for 3 nights when their construction was complete. Well we accepted those terms, but they made no offer to help us find different accomodations to celebrate our 25th anniversary. In fact the next morning when we went to check out - here's what they ended up doing - no free dinner, and a gift certificate to come back for one free night. They did reverse the charges they had charged on my credit card on May 11th. They knew their place was unacceptable to entertain guests - but they did nothing to warn us or help us and they also knew we were celebrating a milestone anniversary. I would never make reservations to go to this place again. I felt like they had deceived us prior to our arrival, they made promises after we told them their accomodations were unacceptable and then they did not follow up with what they had said they would do. Fortunately we were able to get a room for the next two nights at the Eagle Ridge resort in Galena and that stay was fantastic. From my disappointing experience with this inn keeper and his inn I would be very careful about planning any special event.
Plan to return yearly
I have to say that I am blown away by some of the bad reviews, but I suppose there are always people who have to find SOMETHING to complain about. My fiance and I have stayed at the Goldmoor Inn two years in a row, both times the Irish Country Cottage, and we have loved it. The service is excellent and the breakfast is outstanding. Pat and Jim go beyond the call of duty when taking care of the needs of their guests. We had some dietary restrictions and Jim pleasantly stated that they would be more than happy to accomodate. The inn is so romantic that this was the setting my fiance chose to ask me to marry him. Wonderful, wonderful place. I can't wait to go back next year.
We were given a tour upon arriving which explained everything we needed to know. This place includes everything at no extra charge so that your not nickeled and dimed to death. Free videos, DVD library to choose from, free bikes to borrow (nice ones) free cookies in room & fridge full of juice soda & water at no extra charge. They even provide luxurious robes to wear during your stay which you CAN purchase afterwards if you wish. They also include a gourmet breakfast (ours was the baked french toast and bacon which was delivered to our room at no extra charge at exactly 9am as requested. You have a choice of eating in the dining room or having it delivered) Each room or cabin is secluded,private. We stayed in the Mississippi room which had a GORGEOUS view of the river, and sunset/sunrise. It also has a screened in porch with a table & chair set to sit out and watch the river, birds, train go by, horses play in the equestrian center down the hill as well as every amenity in the room. You can borrow binoculars to bird watch as well. They forgot nothing, free robes, cookies, popcorn, coffee hot cocoa, sugar cream, towel warmers, q tips, cotton balls, blow dryer, shoe shine, lotion, shampoo conditioner, soaps, you name it! THe fireplace was gorgeous and threw off a lot of heat. THe satellite TV system offers HBO as well as numerous channels. They also have a book of phone numbers and information on local events, restraunts etc. which also recommends which events are worth doing, compares trolley services, etc. they make reservations for you or you can do it yourself by calling from the room phone (which includes free local AND LONG DISTANCE CALLING!) We had a very relaxing weekend and were impressed by this hardworking couple who obviously cares about the comfort of their guests. The bed was super comfortable and had upscale linens and comforter. I know I must be forgetting something, but we will definetly be back!
Frustrated and disrespected
I had a reservation at the Goldmoor that I needed to cancel 2 months previous. When it was 14 days before I was charged anyway. When I called there was no apology and the money was not returned immediately, though they agreed there was a mistake. I cancelled a reservation made for December at this time and was told it didnt exist. There seemed to be little remorse or respect in how it was handled. I explained this was a large issue for me and the lady I spoke to said "hmm" This is sad its a beautiful inn.
Okay, but Not Great...
To start with, I would like to say that our stay at the Goldmoor (in the Veranda room) was not horrible, but it also was not exceptional. When we arrived we were met outside by the owner Patricia (they have cameras outside the building, so she had seen our car pull-up the driveway). There was no "Hello, how was your trip?" The first thing she asked us was if we had come by earlier at 1:00 A.M. (we arrived a little before 5:00 P.M.). We told her no, that we had just arrived. She seemed very put-off by the fact that we were "late." She then asked me what I had meant in my email by the statement that we wanted a "heart healthy" breakfast (this was an option listed on their website). She also seemed put-off by this. After spending some time going over the inn and our room, she left us on our own. Our room was rather small, but it was one of their least expensive rooms. It was pretty clean for the most part (just some small, detail cleaning that needed to be done). Our room had a refrigerator with three kinds of juices and diet and regular pop in it, free for our consumption. It also contained a coffee maker with three kinds of flavored creamers. There were two cookies left for us in our room everyday. There was a very small bathroom with a stand-up shower stall, no bath. Great bathroom amenities including: lip balm, shampoo, conditioner, body lotion, mouthwash, shower cap, baby powder, etc. Also there was a heated towel rack and hair dryer. We had a small screened-in porch for which we could have a breakfast delivered onto in the morning. The room had digital cable with a DVD/VCR. They also had a nice collection of DVD's and videos that could be taken to our room to watch. The grounds on which the inn is set are very beautiful and impressive. The cabins and cottages looked very nice from the outside (we did not go inside of them). They did have nice mountain bikes for our use. Breakfast was good, but not exceptional. The one morning, the menu stated "fresh baked muffins." The funny thing is, I saw the kitchen help take the muffins out of a box (the kind you get from Sam's Club). Then they heated them in the oven before bringing them out to us! That's about all I can remember. Oh, the other thing is that the room kind of had a funny odor to it (like rotten eggs). But it wasn't too horrible, just noticible. Like I said, it wasn't a horrible experience, but I don't think we would return. We would try one of the other highly recommended B&Bs in Galena, because there are so many!
Watch what you ask for
We stayed at the Goldmoor several times and looked forward to going again a few years ago, even making our reservations a year in advance. It is expensive, but we felt worth it until when our confirmation came indicating our cottage would be the Irish cottage not the year in advance reserved French cottage. After calling a few weeks prior to our arrival, the French cottage was reconfirmed. Imagine our surprise when we arrived and a car was already in the driveway of the French cottage - newlyweds staying an extra night. Our fate was then to move to the Irish cottage - very nice and we said we'll spend the 2 days here no problem. Problem was they (Pat & Jim) said no - someone's coming tomorrow for this cottage.
With no regard for our trouble (= Zero compensation) for a 2 night stay we had to move each day. We had to spend 3 hours in the rain downtown in Galena waiting for the French cottage while they got the Irish cottage for the new guests. Although this has been a few years with no apology or attempt to satisfy their returning customer - we haven't and won't go back. Try the American Club in Kohler, WI.
Unfortunately we made the big mistake of having a wedding at the goldmoor Inn in Galena . Fist of all they promiced us they knew what they were doing, saddly it was selfevident that they didn't have a clue. The meal preperation was horrid, the so called beef tenderloin being almost cooked to rubber. They didn't provide a place for the children but instead made them sit outside with their own tables away from the wedding party! To top off this- all off the hosts were rude! ive never seen such behavior in a hotel. I did read some of the other reviews but non of them had the misfortune to have held a wedding there. All and all we would rate this as a big zero and a waste of our money.
Love the Goldmoor!
Our stay at the Goldmoor was amazing. Far enough off the beaten path of Galena, but close enough to be convenient. The Goldthorpes are great inn-keepers who are knowlegeable & attentive to their guests. The views of the Mississippi were great & the rooms are very well appointed. Their staff keeps the rooms & grounds immpeciably clean. It's a little more on the expensive side, but very well worth it if you're looking for a nice getaway. I look forward to returning.
The Goldmoor Inn is a great hideaway and a wonderful place for couples. The Cottages are on a bluff overlooking the Mississippi. Though pricey, it's a place you'll love AWAY from the crowds of Galena. It's on Blackjack Road not much farther than Fried Green Tomatoes Restaurant. Probably the only thing that could have made it better was a swimming pool. Great breakfasts included.
The Goldmoor, " The Goldmoor is the best deal in Galena!"
As a Quality professional with over 30 years experience, I can
recognize value and quality when I see it. This is the reason my wife
and myself have been going to the Goldmoor for the past 15 years. The
Innkeepers are not only well intentioned, but very knowledgeable and
frendly. The rooms are constantly upgraded with state-of-art materials,
and the decorating is done by a professional, who also happens to be
one of the inn-keepers. Most B&B's have all the rooms in the same
house: in this respect the Goldmoor is unique. While there are a few
rooms in the main building, most of the suites are separate or in units
of two with separate entrances, decks and insulation that any hotel
would envy. As for privacy, every possible aspect has been considered.
If you have to close the window blinds for privacy, it is only to hide
from God. The decks are there for relaxation; to have a cup of coffee,
tea or a drink, while looking at the beautiful view of the Mississippi,
they are not for a Fred and Ginger dance routine. The decks are also
there to accommodate smokers, so they don't smoke in the rooms. Most of
the cottages are hundreds of yards apart, which I guess you could call
right next door. As far as the dirty underwear hanging from the
bathroom doorknob: ludicrous! The cleaning staff at the Goldmoor are
the most efficient I've experienced. Our room is made-up before we
finish breakfast. Whoever wrote the previous review should stay at a
Super4, they can't offord to stay at a place as luxurious as a
Super8!This Inn is a find! Is it cheap; not by a long shot. Is it worth
it; you had better believe it. Great Inn-keepers, sumptuous food and
rooms as home should be. If you can't relax here, you can't relax
TripAdvisor Reviews Goldmoor Inn Galena
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