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TravelPod Member ReviewsCasa Susana Colombo
I stayed here for business, and it was amazing. Nice rooms, beautiful location, great food!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Casa Susana Colombo
Shame about the construction!
We stayed in this hotel for 2 nights in mid December 2005. We chose to stay in the new Regency wing. Externally, the hotel looks very grand. When we booked we were told that the work on the new wing would be complete, but on arrival this was not the case. On check in (in the evening) we were not advised that we could experience any disruption due to the work. We paid for a deluxe ocean view room, but when we looked out of our window we had a great view of the new pool bar area that was being constructed. We felt that we could live with it and we were very happy with the room itself. The room was very clean, the minimalist style was nice and the bathroom was really lovely. We spent most of the next day in Colombo so the construction didn't have an impact, but we surprised to find it still going on at 6:30 in the evening. The next morning we were awoken at 7:30 with the construction noise from just outside our window! We informed the reception staff when we were checking out who seemed to be surprised that we found it to be a problem. In the end, we didn't have a lot of time to pursue the complaint and received a 10% discount for 1 night of the 2 night stay.
We found that even though the rooms in the new wing of the hotel were very nice, it is definitely missing some Sri Lankan charm. Unfortunately, we weren't offered the level of friendly service that we've found in many other Sri Lankan hotels.
All said, the breakfast buffet was nice and the rooms were very nice. I have no doubt that this wing of the hotel will be lovely when it is complete. However, I do not think that it was worth what we paid and would possibly avoid until the construction is complete.
Chose the newly constructed ( partially under construction ) Regency Wing of this hotel after checking the website.
First night checked into the Ocean View room which was comfortable, well designed and had a nice bathroom; the only problem was that if you want to see the ocean you almost had to stick your head out of the window.
Next morning we checked out the other rooms in the Regency wind and found that the smaller ones ( quite small ) had great views of the ocean. You could lie in bed and watch the waves come in. The only problem was that there was not much space for moving around.
So we checked out the suite, which was fabulous. An enormous room, with a sitting area as you came in and then the bed. large windows gave a marvellous view of the ocean and the hotel lawns. Th bathroom comes with a jacuzzi.
Also the Regency wing comes with a butler service.
The verandah is wonderful, and that's where you get breakfast and tea. The breakfast is fine, enough to keeping you going all day.
They have a sea food restaurant and a new upmarket fusion place. though we did not get round to eating at either of them.
The staff is wonderful; friendly and helpful. The hotel is planning to renovate all the rooms by next year so the shabbiness that many reviewers refer to should be gone.
It does have the best location for a hotel in Colomba and unles you are the type that prefers the glass and steel structures this is still the place to stay, and it is getting better all the time.
Price: The Ocean View Rooms were for $138 and the Suite for $230 ( discounted ).
Warning: please remember it pays to pay in USD as the hotel exchange rate is 5-7% below the market rate.
Worn out, but great travel desk
While it is a grand hotel, it needs some updating. Ask for the new wing, facing the sea if you choose to stay here. We had the Scandanavian suite which was good. Highly recommend using the travel desk, even if you do not stay there. Friends had recommended a particular drive - Shelton. Great experience (23 years with Galle Face), always smiling and helpful. His English is not so good, but enough to understand.
So far, Galle Face has opened 5 rooms in the new Regency wing and I stayed at the Ocean deluxe room. The room is beautifully decorated with a very nice bathroom. I liked the small touches such as the complimentary fruit basket. Staff is extremely friendly although service at the veranda is a bit slow. TThere's a nice gym but I was very disappointed to find that the Spa was closed.
We stayed at the Galle Face when visiting Columbo and treated ourselves to the Ocean Spa suite in the recently restored and renovated Regency wing. For sheer quality in terms of space, facilities and service it would be hard to beat. The hotel has an ambience all of it's own, with a long history as a hotel, and some of the fixtures and fittings are evidence of this. This lends a certain charm to the place. However, the restored rooms are luxurious. We had a huge room with great ocean views, huge private terrace with sunloungers and hot tub, a jaccuzzi and rainfall shower cubicle in the bathroom, four poster bed, and almost our own personal staff who genuinely could not do enough to serve our every need with a smile. The buffets are excellent in the Seaspray restaurant, tho the service elsewhere was a little slow. It was lovely to see the squirrels around the breakfast tables, and also the seemingly never ending procession of wedding parties having their photographs taken in the grounds. We loved the whole experience.
Just a point. Beware of men who hang around outside the hotel who say that they work there and will show you round the city as they are 'on their break' You will be ripped off. We were new in Sri Lanka, tired and vulnerable, and it probably showed.
Great place to stay!
I loved this hotel. Excellent location and wonderful staff.
Would recommend it to anyone visiting Colombo.
Comfortable Old-Fashioned Charm
We stayed in December 2004, our first stop on a tour of Sri Lanka. I have never had such a huge hotel room! It was very old-fashioned, with lots of wood and a bathroom with more character than comfort; we loved it. Large, comfortable bed.
the general atmosphere was of bygone luxury. Not too much had been updated, but it hadn't been allowed to moulder away either. You could easily spend hours happily relaxing in the terrace bar - OK, I admit it, we did. Breakfast was splendid, a huge amount of choice and excellent quality.
It was lovely to be right by the sea while staying in the city.
No question about it - we'll stay here again on our next trip to Sri Lanka.
Great location and ambiance
We stayed at the Galle Face in December 2004. There are better hotels in Colombo, but the Galle Face has a ambiance that is hard to beat, the food is great and the buffets good value. The rooms are large and clean with views worth the stay. The pool was closed for renovations while we were there, but otherwise the renovations didn't affect our stay. The staff were friendly and helpful and service was good, I have to say it was much better than we exprected after reading other reviews. I would stay there again.
I stayed at this hotel in February 2004
Staying at this hotel is all about enjoying the ambience of the place and its fantastic location on the Indian Ocean. It is beautiful to be able eat your dinner at a table on the grass and your breakfast on the wide verandahs, both with uninterrupted views of the turquoise sea. Unfortunately, the service doesn't match the setting and can be very frustrating at times.
The interior of the hotel has had few "uplifts" and while it is well worn still retains the charm, as well as most of the furnishings, from its heyday. Rooms are large and comfortable, but don't be surprised if the cupboard door doesn't stay shut. Bathrooms can be an adventure with both water temperature and pressure rather erratic.
Worth it for the sense of a bygone time, but not if you want everything (including the staff) to work.
Is there anywhere else?
Okay, so there are more luxurious hotels in Colombo, but can anyone really want to go to Colombo and not experience the majesty that is the Galle Face.
Just get yourself a Panama hat, learn to drink Pims and sit on the Terrace Bar of the Galle Face looking out over the Indian Ocean. There can be few more graceful and peaceful experiences in the world.
Big (old-fashioned) rooms are clean and comfortable. The water pressure for the showers on the top floor is not too good, but who cares! This is about atmosphere. Let the breeze cool/warm your wine on the ocean-front restaurant and then fall asleep with the sounds of the ocean lapping onto the hotel walls below you.
TripAdvisor Reviews Casa Susana Colombo
Travel Blogs from Colombo
Nothing much to report about today! as i said yesterday, the school was closed today because it's a buddhist holiday. spent the day pottering about the house. cleaned out the fridge as there was some dodgy looking food in it from Saturday! spent the afternoon making a list of songs, nursery rymes, games etc which could be used at preschool. it's...Hambantota, Sri Lanka carjack83